Jos. A. Bank

I will never be shopping here again. I went there to order a sports coat on sale. Not only did i have to pay in full before seeing it in person or trying it on, but it was supposed to be in the store 3 – 5 business days later and i ended up having to call two weeks later only to find out they had to send my jacket back because it was the wrong size. Then after another week of waiting i called again and now the jacket was no longer available. I said fine then i’d like to pick up my refund for my cash i had basically loaned them for 3 weeks. The answer that was given to me was the most asinine response i’ve ever heard in my life; «I don’t think we can do that because we don’t keep enough cash in the drawer for that»… NO SHIT! But as a multi-​million dollar corporate mens clothing store you can make a withdrawal for $ 160.00 from the bank… They ended up sending me a check in the mail… Never again.

Insanely bad service. I bought two suits and a blazer here and got them tailored. Not a single thing was done correctly. It cost me multiple trips back to the store, each time to find that they had screwed something else up and I would have to come back again a week later when they fixed it. The suits are stupid cheap, but you pay for it with the wasted time and aggravation of dealing with the absurdly incompetent staff. I can’t say enough bad things about this place. Go anywhere else.

I’ve been to three JoS A Banks looking to rent a tuxedo for my wedding, and have had a bad experience at all of them. The overall theme seems to be that the Corporate office is doing a horrendous job training their employees.
This specific store was the third I visited (after Darien and Westport, both of which I’ve reviewed). Of the three, the guys here seemed to have worked at the store for a while, and at the very least knew how the company worked. They were able to tell me how they generally do things, exactly what the fees I could expect were, etc etc. They were also very attentive (granted the store was empty, but so was the one in Westport where I had terrible service)
However, they still didn’t know basic facts about tuxedos that one can easily find on the internet. When I go to store in person, I expect the sales people to have some expertise on what they’re trying to sell, otherwise there’s next to no reason to visit a store over simply buying things online. Indeed, the salespeople here pretty much directed me to just use the website, saying there wasn’t much of a reason for me to come into the store.
At some point during my visit, I mentioned a Men’s Warehouse horror story I heard where someone got the wrong size tux a couple days before his wedding, and was told he would have to drive to a store in another state if he wanted the correct size. After telling this story, the salespeople mentioned that if that happened there, corporate would tell them to drive themselves to pick it up. That was comforting to hear, up until one salesman asked the other:
«Would you go? There’s no way I’d do it»
«No way! I’d just find a suit here that seems to match and send the guy on his way»
3 stores, three bad experiences. This is a terrible, terrible chain.

Neither my girlfriend or I will ever go back to this store.
I have been to this particular location numerous times and not once were the employees anything less than condescending. Usually my girlfriend and I would visit and find ourselves to be the ONLY customers in the store and the staff made it a point to either ignore us or make us feel like we didn’t belong in the store.
I understand that as I am 27 and wearing a t-​shirt under my jacket I may not appear to be their target clientele but it is never, at any point, acceptable to make assumptions about a customer based on their appearance, and their consistently disrespectful attitude has cost them thousands of dollars of my business, especially when I realized I could drive 5 minutes away to Fairfield Clothiers.