H&M

People really think that this H&M is big? The Walnut Creek store is at least 3 times as big as this one and the SF store is even bigger.
I found the women’s selection to be disappointing. I came here looking for a simple plain cardigan, and they didn’t have a single one in any color. I know it’s summer, but I went to the Walnut Creek store and they had tons of them. I also think that this store caters more towards juniors clothing than the more sophisticated, adult looking clothes.
The floor workers and cashiers were friendly enough. Asking me if I needed help, etc. I hate the dressing rooms here. Curtains instead of doors. Who’s idea was that?
I’m glad H&M came to the Solano Mall, and it’s better than the highly unorganized Forever 21, but I will be taking my business to other bigger H&Ms in the bay area.

***PROS***
* Clean store with plenty of eye-​appeal
* Large selection of clothing and sizes
***CONS***
* My daughter tried on a cute dress in size 2, 4 and 6… none fit her properly. In fact, she felt like there was no difference in sizes. She was too frustrated to try on other dresses, so we left empty handed.

I love this store very affordable and the staff is always very friendly and nice. They always have answered to my questions and will actually find me what I’m looking for. It also has its own doors so it’s convenient if your just going to get a quick outfit or 2.

This H&M is huge & I can’t believe it I’m so used to going to Sun Valley mall
Pros
* 2 floors
*1^st floor is Men & Kids 0 – 14 YRS
*2^nd floor is all for the LAADDIEES
* Fitting Rooms are every spacious & clean
* Eveythang is organized very well. Especially the jeans
* In this H&M there’s an elevator for those people with strollers or for those lazy people
* Nice Décor and very well lit
Cons
* There’s some clothes laying on the ground and some spots are messy a LITTLE not as bad as that jungle (Forever 21)

I’m totally a loyal fan of H&M, however I had my first horrible experience at this location, Solano Town Center, in Fairfield, CA. I purchased 3 scarves, which were Christmas gifts, along with other items. When I got home & unloaded my shopping bag, only 2 scarves were in there. I tried calling the store directly, but my call was automatically transferred to the call center. I explained what happened & the rep transferred to the wrong store– I was transferred to, and kept on hold, with a store clerk in Fairfield, Ohio instead of Fairfield, California. I had to call back & request to be transferred to the correct location (for some reason you can’t dial the store directly, you need to go through the call center first.) I finally got through & spoke to the store manager, Camellia, who was told by the call center that I called because I lost my gift card– NO, I didn’t lose a gift card, I used a gift card toward my purchase… I had to explain for the third time what happened (I’m very displeased with the call centers service at this point). I live 30 minutes away from this store location, (& I mean 30 minutes one way, that’s 1 hour round trip) not including holiday traffic. I drove all the way back to get this resolved. As I arrived, I saw the cashier who helped me standing outside. I approached her and said «Excuse me, do you remember me?» ANNA acknowledged me & said «Yes». I continued & said «The three scarves I purchased earlier, you only put 2 in my bag, you forgot the beige one.» ANNA replied with «Oh I’m on my lunch…» I then asked for her name & she said «Anna.» Is this good customer service? NO APOLOGY WHATSOEVER, to a loyal customer, whom she, the cashier, forgot to place ALL items that I paid for in my shopping bag? I finally spoke to Camellia, the store manager. Luckily, my scarf was still there. But what did I receive for the inconvenience it caused me? A coupon for 15% off my next purchase. So I asked for an extra coupon, but was told I need to use them separately. The store manager also said that she would talk to her staff about this incident… Both the cashier & manager, had no remorse or empathy. My advice to those who shop here… DOUBLE CHECK & MAKE SURE ALL ITEMS THAT YOU PAID FOR ARE INSIDE YOUR SHOPPING BAGS BEFORE YOU LEAVE THE STORE. That way, you don’t lose precious time & gas driving back to resolve it, with staff who don’t seem to care.

I love H&M clothes they really have nice styles but at this location customer service SUCKS! The Latina lady at the cashier was snobby. I’ve worked with customers for many years and never treated them how they did. No acknowledgment and you don’t feel like your welcome for shopping at that store. They don’t even interact with customers that were in line with me and just want to get it done and over with. Not a very pleasant service. Won’t be coming back there anymore.

Classy stuff. Pricey but worth it. After all, H&M is one of the leading fashion companies out there. I go here for my casuals.

This H&M is very clean and has a nice men’s sections but lacks a lot of pieces in the juniors. But I got this cute white skirt here and it was only $ 20! I love H&M! But not this one.

Bad, bad news for my wallet. Horrible.
I love H&M and was excited when I found out they were opening one here in Solano. This was a smart move after Westfield left; I was thinking this mall might start to go downhill after they stopped ownership.
Two story H&M with women’s up top and the kids’ and men’s section on the first. With this store still less than a a few months old, there are still a few kinks that will work themselves out with time.
There are a lot of employees working the floor either putting away or tidying up. What’s sad is that maybe ³⁄₁₀ of the floor employees you see will actually greet you or acknowledge you. The others are busy being busy or maybe don’t know how to multitask? I’ll wait till they’ve found their groove. Haha

I always went to H&M in San Francisco, but now I can go here, which is very close, and I can go anytime I want now. The opening sales were very good. I bought 2 shirts & 1 sweater there & paid about $ 37. People were complaining that the service was slow, but honestly they went fast because the line went around the store & it was crowded (until around 2:40ish). The employees were very helpful and nice, too.