Gordons Music and Sound

I came in for a new guitar case. I needed to get a hard case instead of my old soft case. The guy there was very helpful. I was asked earlier to bring it in for sizing. The gentleman found me the right one at a good price. Only $ 109. Just browse around and ask for help if you need it. And the do lessons for many instruments.

I rented out a flute and bought my ukuleles from this store. They are fast and helpful! The manger was helpful and so was the employees. It was a little slow but over all a nice place. I always go here for my instruments and repairs

Terrible customer service. Once I walked into this place I felt very unwelcomed. The older lady at the desk looked at me like I was going to steal some thing. And there «sales» on guitar stings are way over priced. I wish their was a Guitar Center near suisun city.

I’ve been there a few times and have never had a bad experience. They’ve always been very helpful. My son took violin lessons with Max Baluyev. He’s very experienced and did a great job with our son. We are currently taking school lessons but miss him dearly and may return.

I can’t understand the negative reviews. I’ve been here twice and the people have been super knowledgable and helpful. They even tuned my guitar for free! They are awesome, and I will be coming back!

AVOID THIS PLACE AT ALL COSTS! I REPEAT, AVOID THIS PLACE AT ALL COSTS!
F*** the owner and this corrupted business. I received a letter in the mail regarding a debt collection bill. I signed up for lessons and couldn’t continue due to moving out of town. It was almost two years ago since I had ended my lessons. I now received this letter that I owe them $ 175. I know damn well I paid for all the lessonsl. I have no choice but to pay for it. My credit history is flawless and cannot allow this corrupt business to destroy it. Save your time and money! Look away!

This business is awfull. My wife bought a digital piano from Costco and wanted to hire «professionals» to assemble it so it would be done right. We called G’s Music and asked them to send 2 people down (we had read the instructions, it said 2 people required) to assemble the digital piano. They sent 1 he tried to assemble by himself and left several big scratches on the the piano’s black finish. When we called about getting made whole because of the scratches 1^st the owner ignored us. then he said he would send information in a letter. It has been more than a week now no contact at all. I guess it is time to take the store to small claims court. F*** these bastards.

Over priced, terrible/​rude customer service. If youre a parent looking to buy an instrument for your child DO NOT GO HERE. They will rip you off in a heart beat. Always check prices before and after coming here

I went to Gordons a few times with my girlfriend (we’re both musicians) to kill time and scope out some gear. The lady at register (dont know her name) was very friendly and open to any kind of music. For example I was just doodling on the piano one day and the kind lady turned off the store music so that I could be heard throughout the store, it caught me off guard and made me a little nervous, but it gave me the impression that she really cared about music that people play. The store layout also has a lot of great musical energy (if that makes sense) just seeing an open space with a bunch of guitars and pianos, and other instruments (that you can try out) made me feel very welcome. They also have an upstairs balcony where they host local music which is also very cool. I see Gordons as a hub for musicians in the area to meet and connect.

Because Unilocal is run by corporate greed I’m going to continue to give this establishment 5 stars until they leave my review up.
Gordons music and sound is perfect for all ages and brings life into a lifeless town.
Don’t allow a company run by corporate greed *cough* Unilocal *cough* to decide for you if you should come here or not

I’ve been taking piano lessons for over a year now and we have always paid with cash. But the last lesson I went to Mr. Gordan (the owner) told my mom she had to put a credit card on file. Great, now I cant take lessons here anymore because nobody in my family has a credit card!

Gordon’s Music and Sound makes me feel sentimental every time I walk into their store. Before my second piano teacher retired and passed away a few years ago, I used to take private piano lessons at their store. Sometimes after my private piano lessons, I would head on out to the rows of pianos experimenting with the sound of each old and new piano.
I have nothing but positive experiences here. My family and purchased a beautiful Kawai Upright Piano that stands in my home’s living room for about eight years. I also got a classical guitar from there on my 16^th birthday. The owner Gordon and the rest of his staff has been knowledgable and helpful when we buy products from them. Although the variety of instruments and sheet music seem limited, the prices have been reasonable. You can also rent some instruments if you have a little one doing band. My little sister has been renting an alto saxophone from them for about two years now!
Overall, not a bad music store. I am very happy they updated their website and offer more private lessons! I just wish they had a voice instructor that specializes in musical theatre and classical repertoire because I need a voice instructor specializing in those areas closer to home. Gordon, if you could find me a versatile voice instructor specializing in those styles of music, I would give you five stars!

Just went in to look for a guitar strap for a new guitar we got my son for Christmas. The staff was very kind and they offered 20% off the guitar straps for a year end sale which wasn’t advertised yet. Very good experience tonight.

Didn’t have everything we went in for, but the 2 people working were very nice and helpful.

Sadly, Gordon’s has a reputation amongst our mom group of poor, rude service when we needed instruments for our kids. Recently visited here and the customer service hasn’t changed. The owner waited on me and was very curt and rude. Not a great way to run your business in a family town.

I understand that others might have had a negative experience, but in my case and in my dealings with the staff at Gordon’s Music at the Texas St location, .I have always been treated very well and often found myself grateful for all the work they put into my custom orders and services.
For example:
Date: Jan 18, 2013
Crewmember: Samantha
Service: Guitar intonation, Adjustment of arc/​neck, Restring and cleaning.
Price: $ 24.32 (Not including a well earned tip)
Honestly, .I was beyond impressed with Samantha’s customer service, her genuine personality and her level of skill. I have been a loyal customer since ’92, but haven’t been back for the last few years simply because I have been so busy with life and being a Dad. Now, .my Son is curious about playing my old guitar and I couldn’t be happier. I look forward to returning home to Gordon’s for all my equipment and music needs.
Thank you again, Samantha for taking such good care of me and I hope to see all of you guys at the shop again soon.
Take care,
Brandyn

I just called this place, even after reading all the bad reviews I thought I would give them a chance over the phone and check out their rental prices. A man picked up the phone, I could hear him speaking clearly to a customer, it was so clear he must have had the phone in his hand. He didn’t not address me on the phone at all. No comment to hold or anything, then after the customer in front of him seemed to agree on purchasing something the store worker just hung up on me! Seriously, this validates all of the bad reviews about this place. I won’t even step into this store after that kind of customer service.
Terrible!

Gordons Music was a place I was hoping I could do business at and while my wife shops there I tend to stay away.
I have a knowledge of daw’s, computer recording and what not, and as I was conversating with the guy there he kept reitterating a feature that I knew it had. Now that wouldn’t have got me as irked if he was just saying it to remind me, oh no, I would be understanding, but when he kept telling me as if I couldn’t grasp the concept of what he was saying felt like he was talking to a juvinile.
Besides my rant of how I was talked to, my wife has had no problems and for that I can’t knock them completely.
Selection isn’t the best, guitars and string instruments, a couple keyboards, a couple sets of pa speakers, brass instruments and a small and I mean small assortment of mics.
Not a fan.

I have finally given up on Gordon’s after many years of trying to support the local business.
I own AT LEAST $ 5,000 worth the equipment from them, purchased over the last ten years. That being said, I just got tired of the hassle of shopping there. First off, the owner, he’s rude, he always has been. One time I was in there looking to buy a half stack and after about 10 minutes of my friend and I sitting in the amp room playing quietly and trying amps he came in and asked me «Are you guys done yet?» I was completely shocked so I just said «Yes we are, we’ll be outta here in a minute» and I got up, drove to Concord and ended up with a Marshall JCM 2000 with Cab from Guitar Center. Simple as that.
My bad review is not needed to notice the decline in Gordon’s over the years. Just go to the store. Their wall used to be lined with very nice high end guitars and is now lined with low class junk because the real musicians have gone on to shop else where.
They put ridiculous list prices on the instruments and then offer to «cut YOU a deal», It’s a joke. Every time you buy something there you have to go to
and see what it should actually cost, then try and negotiate down to that price, or just ask them to price match.
Here’s why Gordons has not prospered…
1. Rude, uncaring people.
2. Completely outdated business practices, particularly in sales methods.
That’s all it really comes down to. If you live in the area and want to support a local store then hop on the free way and go to Tweed Hut in Vacaville. The owner of that store is a very nice guy who actually gives a crap about you and the value you get for your dollar, unlike Gordon’s.

I bought a keyboard that I was told came with a sustain pedal. Salesman gave me 20% off. Nice. I notice a prominently displayed sign that says «Satisfaction Guaranteed»! I am told that there is a two week no questions asked return policy. Awesome, they stand behind their products!
I go home and open up the box. Turns out no sustain pedal and also no power supply! «Oh,» I think to myself, «the salesman must have been misinformed about what comes with the keyboard. Well, I have extra power supplies I can use and I can borrow my guitarists sustain pedal until I get my own. No biggie.» Later that week as I am trying out the keyboard I realize that I would rather have one with weighted keys and I also don’t really like the sounds of this keyboard. I want to return it but I’m busy and live in Oakland so I don’t get around to returning it until about 12 days after I bought it… luckily they have a satisfaction guaranteed 14 day policy right?
I go in to return the keyboard. I’m being helped by an older, fatter gentleman. I wish I had gotten his name but I’d like to believe that it was Gordon himself. He looked like a Gordon. Anyway, I mention, just so that they know it when they are selling the keyboard to others, that the keyboard did not in fact come with a sustain pedal or even a power supply. Something the salesman should probably be informed about. Also I mention the main reasons I’m bringing it back, being the weighted keys and sound of tones.
As he is going through the return process he mentions that there is going to be a $ 55 restocking fee for the «missing» power supply and sustain pedal. «Oh no,» I try to explain, «it actually didn’t come with those. Your salesman told me it did but when I opened the box it was just the keyboard, user manual and music stand. I mentioned it before.» This went back and forth for a little while. I have to mention here that I am a bit oblivious. It took me a couple minutes to realize that he was accusing me of stealing a power supply and sustain pedal from the box.
It kind of blew my mind. I thought I was pretty nice not calling the store as soon as I found out and getting the salesman in trouble. His thinking was that if I went home and found those things not to be there that I would have called immediately. But if I wanted to steal it I’d apparently bring it home, wait 12 days, and then bring the box back in (as I did, minus the stealing). I asked him, «If my plan was to steal the power supply and pedal all along, I could have called that same day too. How would that make you so sure that I hadn’t stolen it.» His exact words were, «You aren’t that crafty.» Holy crap.
So he asks for my credit card, which I give him, and he prints out the return receipt minus the $ 55 fully knowing that I haven’t agreed to return it under these conditions yet. He slams the receipt in front of me and barks, «Sign this!» Out of reflex I almost did. But I stopped myself. I started to think, «Did the pedal and power supply fall out when I opened the box without me realizing it? Maybe this guy is right.»
He had mentioned before that what he would have done was check the user manual to see all that came with the keyboard. So I went over to the box and got the user manual out. I gave it to him and said, «I’m sure it’s in there but could you show me where it says that it comes with a sustain pedal and power supply.» He looks through knowingly but then starts to kind of flip around after he looks at a page labeled «Accessories.» He then shows me a specifications page showing some power supply. «That’s a specs page not a list of what comes with the keyboard,» I say. After flipping through for a bit longer he says under his breath, «There’s nothing that says it comes with a power supply or pedal.» Oh, really? Wow that must be totally embarrassing for you.
«Here sign this,» he barks shoving the same receipt with the restocking fee towards me. «I’m not going to sign that one,» I say. «Well here,» he says, «I’m going to print out a refund for the stocking fee so why don’t we both just try and trust each other.» He wanted me to start trusting him as quickly as he didn’t trust me. No apology either. Classy.
I agree that the story is crazy. I mean, what manufacturer sells a keyboard without a power supply? And maybe I should have called that day. But I think that it was unprofessional to assume that a customer was trying to steal something from him before even checking what comes in the box. And being such a total dick about it. And then on top of that no apology. And him instantly wanting me to trust him as quickly as he didn’t trust me after he 1. tried to get me to sign a return receipt I didn’t agree too and 2. tried to tell me that a specs list had anything to do with what comes in a box.
All in all I think by far the worst customer service experience I’ve ever had. Upside? It inspired me to finally join Unilocal!And sorry for the long review… this was more of a therapy post then anything else.