Modells

I wasn’t going in for shoes or for anything special or technical that would require a knowledgeable staff member. I was going in to look for a sports jersey or t shirt of some sort. I went to Sports Authority and wasn’t able to find what I wanted and they suggested I try modells right next door.
Just like Sports Authority, I was not greeted by an employee. I wandered around the clean and organized store. I noticed the «fan» wall on one side with fan wear. Unlike Sports Authority, I was able to find a small selection of Ravens football clothing. It was nice because everything was on sale. When I went up to the register and a girl named Kathryn, I believe, was very helpful in making sure all of my items ring up on sale. I was given gift receipts for all of my items and I was impressed by the customer service at this location.

The things I want out of a sporting goods store.
1. Knowledgeable staff. Whether you’re explaining to me the difference between a shoe for over pronator or under pronator, or neutral runner; or talking to me about why one football is better than the other, I need a staff that knows what they’re talking about. I have yet to find an employee at this Modells that can do this.
2. Wide variety of selection. From low end models of shoes, to the top tier for runners, if you’re calling yourself a sporting goods store you must have it. At this location their selection is limited and honestly mostly low end stuff. Modells seems to function more like an overstock depot for Reebok Adidas and Nike.
3. Consistent pricing. Nike dri-​fit had signs advertising one price but range IP at another and the associate didn’t try to make the sale happen.
This Modells is what happens when you mix apathetic employees with management driven by sales goals and a corporation that us being mismanaged from the top down.

Very uncomfortable to shop at this location, they follow you as if you were going to take something. I guess they must have a theft problem that makes them think every customer is dishonest. Stopped at this location looking for soccer shoes for my teenage son, after trying a couple decided they did not have the selection he was looking for. They were also watching his every move, Left this location and went to Sports Authority were they had a bigger selection, better prices and did not abused their customers… very sad!!!