Mill End Shops

We spent over $ 1000.00 to have a sofa recovered. The sofa turned out good but the customer service was very poor. I called on a Monday to find out an update on if the fabric came in. After not getting a call back on Monday, Tuesday or Wednesday I called again on Thursday. I was told she had not heard back from the fabric place so I requested that she call again and please call me back. Once again I had to call her back to find out that the fabric had arrived. When I brought the cushions in 2 sales woman sat at their desk while I made 3 trips to the car and had to put the cushions down each time to open the door myself. I had to call once again weeks later to find out the cushions were done. That is not the kind of customer service I would expect from any business especially when spending that kind of money. I think next time I will pick a business that does good work but also treats their customers better.

Called shop in Shirlington based upon a coupon. They sent someone from Fairfax store. Salesperson seemed knowledgeable. We picked drapery fabric and she provide the estimate of $ 2,200 for one pair of drapes, a roman shade 22 inches wide, and 3 small pillows. I thought the price was very high given the coupon, but custom drapes can be expensive. I was told the drapes would be finished in 8 to 12 weeks. I paid 50% down. Thirteen weeks later I had heard nothing from them, so I called for an update. They had to search to find my order, then told me they were waiting for the hardware. A week later (14 weeks after the order was placed), they installed the drapes and the roman shade.
When I have ordered custom drapes in the past, they arrived carefully pressed with the pleats tied. These drapes arrived flat with wrinkles. Rather than hanging straight, they flare because they were not ironed. They hang 1.5 inches off the floor – I guess I should call them my «high water» drapes. There is no way to hang them lower because the rod supports are practically sitting on the window frame. Width-​wise, they barely cover the window. The wand is an ugly white metal rod.
The roman shades have a pattern that runs straight across. The shades are quite simply crooked – the pattern runs at an angle to the top of the shade.
I am very disappointed. Rather than beautiful custom drapes, they look cheap – as though corners were cut (all puns intended) to save money, from the cheap wands to saving on fabric.