Let’s Smile!

Prompt in taking us at appointment time
Patient with my daughter, who was quite scared
Knowledgeable and quick to answer all my questions
Highly recommended

This is a GREAT dentist office, absolutely amazing experience starting from the front deck till we are done !! Specious waiting room, complementary coffee, water, play room, plus they are on time, the staff are really nice, friendly, the kids loved coming here, free goodie bag with a balloon with their favorite color ! I can’t ask for more ! I wish they include adults too :)

Some accommodations were made to reduce the wait time, but only because they had a last minute cancellation.

I have been taking my 6yo daughter here for 2yrs. But in the last year I have noticed a change in service. While the hygienists and assistants are friendly and listen to parents, the primary dentist (seems like there is only Dr. Le?) had trouble taking feedback during my last visit. My daughter was complaining of a painful molar and her appointment was for a crown on that tooth. The hygienist noticed her discomfort and we agreed laughing gas might be needed to minimize any fear about returning to the dentist. Every one acknowledged that she is normally a very calm patient.
When Dr. Le arrived she had a few condescending comments that really surprised me. Never meeting me, she stated that I was the cause of my daughter’s anxiety during a visit since during previous visits with her dad, she never acted that way. She laughed a bit while saying it and I thought it was very rude and not essential to the visit. Only after I repeated that she had been complaining of tooth pain for about a week did the dentist check and validate my daughter’s complaints. I’ve had plenty of visits at Let’s Smile where she has been calm with me as well. Then, just before we administered the laughing gas, she tried one more time to push through against my request and again, I stated I was willing to pay the $ 4 to have my daughter feel comfortable.
My other reason for a low rating is that we are a blended family and her dad and I take turns going to the dentist. I doubt that this is practice-​wide, but Dr. Le requested that both parents come to this particular patient’s dental visits. Who does that? Even when I stated it’s not possible, and that a phone call can be made to either parent if they have any doubts about moving forward with a procedure, she insisted I try to make this work. Not to mention that it is very hard to make an appointment when they are only open for dental 3 days per week. Not sure what changed at this place, dentists, leadership? Who knows, but no matter how nice it looks, the person making the decisions does not do a good job of listening to their customers. In general, this really turned me off to the practice and I have trouble paying a dentist who doesn’t seem to value my opinion as a parent and needs to have the last word at all cost.

We were greeted with a lot of smiles and my boy’s first and second visit were smooth and tear-​free. Clean, state of the art office.

I highly recommend! I brought both my 9 year and 1 year old for checkups. The 9 year old was beyond impressed with the atmosphere. She had a cavity filled and in the past had to get shots without the laughing gas but here never knew nor felt a thing. She now wants to be a dental hygienist. My 1 year old enjoyed watching tv as they examined her teeth. We never wait long.

Was referred here because I hated my child’s dentist so much and since he has special needs I am very picky. Had our appt and the staff was amazing, especially Enrique. He made my son feel at ease and made the experience for him feel fun. I can now say I have a stable dentist for my son! Cant wait to go back! THANK YOU!

My 6 year old daughter broke one of her permanent teeth on a Wednesday night. I called the office the next morning and was told that the dentist was on vacation, so they were not taking appointments that week, but could take her on Monday. I scheduled the appointment at 2 pm per their instructions because if the tooth needed to be repaired she would need laughing gas and they needed to administer it earlier in the day than the 3:30 pm appointment I had originally requested. This, of course, meant that I had to take a half day at work.
When we arrived, we had to wait a good 20 minutes past our appointment time because there had been an «emergency» earlier. The hygenist finally took my daughter back and proceeded to start to clean her teeth. Um, hello. we were there for a broken tooth? After they realized that the visit had not been coded correctly, they found the person to take x-​rays. A few gossip filled with other staff members later, the x-​ray tech took her back and x-​rayed her teeth. We waited a little while longer to talk to the dentist and by the time she gave us our options and told us they could fix the tooth, it was too late in the day to be able to do it then, so they told us we would have to schedule another time. So I wasted a half day out of work so that they could (a) fix the mis-​coded visit and (b) finish gossiping and wait until even later in the day to figure out what needed to be done.
Fast forward to that Thursday evening. My 2 year old son (and aforementioned daughter) were playing tug of war and my son pitched forward and hit his mouth on the floor. After a consultation at the ER, it was determined that his front tooth had been jammed back into the tooth socket. The ER doctor told us to follow up with the dentist the next day.
Early on Friday morning I tried calling — no answer. No mention of office hours or anything on the website or a number to call in case of an emergency. I tried calling up until 9:30 am when I decided just to go ahead and go over there. Apparently there was staff training that day. REALLY? THAT COULDN’T HAVE BEEN A MESSAGE ON THE VOICEMAIL? My conversation with the less than helpful person that came to talk to me was that (a) yes, I definately needed a dentist (b) no, their dentist wasn’t around and © no, they couldn’t recommend me to another dentist, but (d) yes, you definately need a dentist.
I did find a dentist. a very helpful one who will be getting a rave review. BUT… 2 issues with these jokers in one week soured me. Who doesn’t have an emergency back up plan for their patients? THESE GUYS!

Today I was humbled by the amazing customer relations and marketing coordinator at Let’s Smile. Michelle went out of her way to explain my comments posted here and specifically explained the use of the x-​ray gun as a comfortable and minimal radiation alternative to traditional x-​rays. I was amazed by the personalized note regarding my comments and the something extra as well. When my children need braces I will be sure to check them out again. Thank you.

They are wonderful! The staff is super friendly and truly know how to deal with children. My daughter was very skeptical about going but she absolutely loves it now. She even asks to go back! I was able to get an appointment quickly and the wait in the waiting room was minimal. They’re awesome!