Kamp Washington Shell

The Kamp Washington Shell Automotive Service Center is now under the management of Bill Lewis. Bill is the most honest automotive expert I have ever met and have been a loyal customer of his for over 15 years. He is the only person I trust with the maintenance and service of my family vehicles.

My expereience with Kamp Washington Shell started out great but went downhill quick. When the current owner bought the place several years ago he really provided great service to the locals. That is, until they started doing car repair for the dealer a block away. The locals defiinitely took a back seat to the dealer. I took my car in for a repair and it was in and out for about 7 weeks and $ 700 and the repair was never made correctly. I finally did the repair myself… CORRECTLY. I took my business to them to avoid the hassle of doing the repair myself. If you want something done right, do it yourself.
This place is not a total bust though. The Va State and Emissions inspector is nice and very fair. He inspects your car with safety in mind. I have been to other places that inspect your car looking for things to fix.
Overall, I would say the attention to detail has caused this business to suffer. I will not return unless thing change back to the way they were when he first bought the business.

Sat 10 feet away from the clerk for 30 minutes before i asked «Is my inspection done?» He looked surprised, then said, «O, oops, its been done for a while now», and handed me my keys. The store was not busy. I value my time, and will not return.

Gas buyers beware:
Writing this to keep you from experiencing the same thing — this station puts a $ 99 hold on your credit card when you buy gas.
I called to ask why I was charged $ 99 for my $ 30 tank, and they said, «Oh don’t worry; that will be changed in a few days. Just check back with your credit card.» «If you want, you can fax us the statement.»
What?! Not only did I pay more for gas here than the market rate (it was pouring rain), but they wasted the time it took to check with them and dispute the charge.

I came here to get my VA safety inspection as I’ve done in the past but had issues with my rear brakes. Needed to get them replaced so one of their guys quoted me a price. Before he did though, he noticed I had just had my front brakes replaced so he asked how much I paid for the fronts. He actually matched it but the place I went to for the front brakes was offering a $ 75 discount if I did the rear brakes within the next couple of days. I asked if they would match the discount and after some back and forth, they agreed plus said they would use BMW OE parts. So for the convenience and cost I moved forward. He said it would take about an hour but actually due to how busy they were, it was about 3 ½ hours. Wasn’t an issue for me as I don’t live far from this place. Overall, the work was good and I got a great price, so I’m happy. I had to get additional service done but chose to go elsewhere as pricing for other stuff was higher than several other places I called. While the guys are good mechanics there, I feel their bandwidth isn’t that much so it takes longer to get work done.
For the emissions and safety inspections, I find this place has the shortest wait of other places around the area. I’ve been going here for the last couple of years for that and will definitely continue to do so.

I don’t really take pride in writing terrible reviews, but this one needs to be mentioned.
My vehicle broke down a few months ago, and my stepfather suggested that I get my fuel filter and pump changed at this location. So, I dropped off the vehicle and they told me that it would be finished by the next day. The next afternoon, I had a message on my answering machine from the gas station. So, I called the number, told the gentleman my name and vehicle, and he replied with, «What do you want?» From the beginning, the customer service was almost non-​existent. And there was hardly any organization whatsoever. When the head mechanic isn’t there, no one really knows of what is going on.
After working on my car, I picked it up. And the next day, my car broke down again. I took it back to the shop so they could look at the car again, and after two days– they told me that the car was completely fine. And of course, the next day my car wouldn’t even start.
I ended up taking it to another shop that was able to fix it easily.
I was just really disappointed in the lack of service from this auto shop. My bill was $ 800 for something that ultimately did not fix the problem, I received poor customer service from the employees, and it just caused a lot of unneeded frustration.
So, if you do go there and you don’t have any issues, great.
But if you do go and you do have issues, don’t say that I didn’t warn you.

consistently ripping people off with gas prices. go down a block and save on average 5 – 10 cents a gallon.