Dominion Urological Consultants

I had a horrendous experience with this practice. I came to my scheduled appointment.
The receptionist was rude and abrupt. I waited and waited and inquired (well past my
designated time) as to when the doctor would see me. I was taken back to an examining room, then removed from the room and told there was no room. I was then instructed to wait in the hall. I waited, nothing happened, and I finally complained. The office manager strutted out and told me my appointment was cancelled, that the doctor would not see me. She told me to leave or she would call the police. At no time was I in any manner disruptive, much less threatening.
This office has a horrendous culture to it from the moment one walks into the waiting room.
I have never experienced anything like this in my life.

I called the office to make an appointment as a new patient. The woman that answered the phone, Martha, was rude.

I saw dr. Dana Rice who was very nice. I like how she wanted me to try other options first and left surgery as a last option.
Front desk is eh. Ladies there are too loud with their social talk– I don’t want to hear u having convo about your personal life.

If I could give zero stars, I would. They are absolutely awful. We went there for some testing for my husband and it was so disappointing. Not only was it a nightmare to make an appointment, they always put us on hold for at least 15 minutes every time we called. Then, instead of running their own lab testing on site, they hand us a sheet and say good luck finding a place to drop the sample off for testing. We wound up having to make a whole other appointment to get the sample and testing performed.
Unfortunately, they had to send the results back to this horrible doctor’s office for them to give us the results. According to the lab, they run an extensive test on the sample even though this doctor was going to require 2 separate visits because he tested one thing and then a month later tests another. It makes no sense. When my husband called to get the results, he was put on hold 3 different times. Finally, he gets a nurse who sounds like a receptionist and not a single person has looked at the results yet. So, instead of handing the phone to a doctor to read the results and EXPLAIN them, the nurse just says… «looks fine.» When my husband asked for details, the nurse couldn’t even get the medical terminology correct and used «velocity» instead of «viscosity.» Pretty basic stuff.
Because of a lack of detail and explanation, my husband asks them to send the results in detail to him. They can’t email, so they’re mailing it to us and now we have to set up an appointment with the place that actually ran the tests so we can get a detailed explanation of what is going on. This place is the worst and I would recommend to anyone looking for a urologist to go some place else.

I had the great misfortune of having an appointment with this group yesterday. When I arrived the office was pretty full, and several people came in right after me. There was ONE person working at the front desk who was having great difficulty managing processing anyone. For every person she called to the desk, the process took at least eight minutes. Imagine that times the 15 people in the waiting room.
Compound that with the fact that she completely overlooked my name on the sign in sheet. She called the person who came in after me and ‘processed’ that person forever as well. I waited for more than 40 minutes, trying to give her the benefit of the doubt, then she called another person who came in after me. It was then that I went to the desk and stated the above. I asked for a business card so I could call the office manager and tell her of my experience. The receptionist said she could get the office manager as needed. I encouraged her to do so.
When the office manager came out I had her cancel my appointment. She did so… without even acknowledging the problem or apologizing for the incompetence of her front desk staff member. Unbelievable. That’s 40 minutes of my time I can never get back. I shared the experience with my doctor immediately (she is in the same office building). She is no longer going to refer people to that facility, thankfully.
My doctor said it sounds like they are overbooked. I don’t know. They offered to help me keep my appointment. I told them, no thank you. If their front desk staff cannot handle processing people in the waiting room…

I. Love. These people.
I have kidney stones. I am in pain. I call them for an appointment — two days later I’m in. Score!
My doctor, Dr. Chung, says I need surgery to remove them. Gets me scheduled for surgery in less than 48 hours. Score!
All the pre-​registration paperwork is online. Office is extremely efficient. Staff is courteous. Dr. Chung and his surgical resident have a terrific sense of humor (they got a big laugh out of my surgical artwork showing where to work and where not to touch). I have a follow-​up appointment with the Physician Assistant tomorrow, who is well versed in kidney stones.
As Borat says ‘I like very much’.
As a medical professional, and as a consumer, I give these people a serious high five.