The Hills at Fair Oaks

I was a resident at The Hills at Fair Oaks for 18 months. I only moved out of my apartment there because my husband and I bought a house. Most of my entire experience with this complex was pleasant from the day I walked in, 9 months pregnant, to inquire about leasing a one bedroom apartment. Hilda, the leasing consultant, was very helpful in providing me with all the information I needed to make my decision. She gave me a thorough tour and went over all the pricing in black and white so that I wasn’t surprised with any «hidden costs». Because I was about to become a new mom, it was important to me to have an apartment on the first floor. Hilda worked hard to accommodate that for me as soon as a first floor apartment became available. Before choosing The Hills, I struggled to find a dog friendly complex that would accept my large white lab. This was no problem at The Hills and I am still grateful for making it so easy to have my furry family member within a welcoming environment. There is a dog park on site and numerous doggy disposal stations throughout the property. One of my favorite aspects of this particular complex was the trees! It is so rare to find a newer apartment complex that hasn’t leveled the entire area of their trees and replanted tiny new ones. I sat on my porch quite often and absolutely loved having huge oaks trees just outside my balcony railing. After moving in, if I ever had a question or concern or needed to make an adjustment to my lease (I eventually added a storage unit and garage on the property), I dealt with their assistant community director Quinn. One thing I noticed about Quinn was her workload. Every time I went to the office to speak with her she looked like she had a million things to do. To be honest, she often looked overwhelmed. BUT what I admired so much about her was that as soon as I sat down in her office she always had a smile on her face. Even though I could always see she was clearly very busy, she treated me like a priority and spoke to me with a genuine care. Now I also want to point out that I was a dream resident, never noisy or messy, followed the community rules, and was never late on my rent. Even though I never gave the office a reason to have frustrations with me, I felt that Quinn’s willingness to hear me and find solutions for me was because she is truly good at what she does and she cares about her residents and running the complex successfully. I did not give The Hills 5 stars because there was one thing that always bothered me during my 18 months there. I was personally disappointed with the actual Community Director, or the person who I guess held that title. He certainly was not MY community director. He never spoke to me or handled a single situation dealing with my residency. That was entirely left to Quinn. Then it started to make sense to me why she always looked so overwhelmed and busy. She was probably handling the entire workload. The few times I DID see him in the office, he was socializing. He even continued gabbing when I was noticeably waiting in the office patiently for someone to emerge to help me with a question. I’ve worked in customer service for a long time so I’m used to being understanding and giving employees of businesses the benefit of the doubt. I get it, people get busy, but to be purposely ignored by the manager so he can continue to giggle and chat, was obnoxious. Other than that, it was a great 18 months there. I felt safe and comfortable, even with a newborn. Sure there was some theft (my husband’s Yeti cooler was stolen from the bed of his truck) but truthfully that can happen anywhere and probably happened less at The Hills than at other apartments. I never blamed the community for one person’s unethical decision. All in all, I would highly recommend this complex to anyone looking for a nice, updated apartment at a reasonable rate. If my growing family didn’t need more space, there’s no doubt I would have stayed there longer. Nice residents, nice amenities, nice trees… nice place to call home :)