Baskin-Robbins

We come here every other week and indulge on delicious ice cream though workers are extremely rude especially the lady with tattoos (I heard she’s the manager)…Customer service sucks!

Walked in here with mom. We were warmly greeted and told about the discounts for military and senior citizens. I said great we’re military and senior citizens so we can get double discounts. She said no and got kinda sour about it. That changed the mood a little bit. Still, we got the ice cream we wanted with a discount. Perfect.
I wonder if I can get a discount on those days when a scoop is $ 1.31? I’ll have to wait until the 31^st to find out and try it. LoL

Went into Baskin Ewa beach today n the store was really clean. the workers at that location is really fast. i also notice my newspaper lady works at this location. I always go in .no problems .this is the only location I go since its on my way to my inlaws house .the manager is cool need to get to know her. I love that they give military discounts .but she needs to hire more adults or people that is out of school to help her out for morning shift so she can have days off. she works to much and looks stressed out at
favorite ice cream is strawberry cheesecake but they haven’t had it for awhile but I always like to try other flavors since they got 31 flavors

Called them early in the day to get the scoops on an ice cream cake for my besty and the female over the phone was kind of abrupt but still very helpful. She put a cookies and cream on hold for me and asked what time I would be coming in. I came in around 10 pm and the girl who helped me was super nice and wrote beautifully on my cake! Told her «bday» would be fine but she said she could fit it all :) great late night experience for sure. Who doesn’t love Baskin Robbins?

I would say the only good ice cream place I can get here in Ewa beach besides shave ice. Customer service needs more work, ladies working there were giving customers, my boyfriend & I attitude. But the ice cream is good :) I like getting Rocky Road most of the time & my BF gets coffee flavored.

This place I normally praise cause I come here quite often but been on my diet so not so much anymore lolz… but came in after like I don’t kno how long and there is a new worker there named ANGIE… and she is the worst… I understand all too well that when someone is new that they don’t kno the menu yet and they make mistakes so I always take that into consideration… but when I cam earlier this week and had her she was just horrible… it started off to a good start she greeted me and asked what I wanted but then she asked to reconfirm what I wanted I told her and she had the nerve to touch her ear and pull back her hair with her hands and then try to continue to make my order. she didn’t wash her hands or put gloves on or anything. so I then asked the other girl thank goodness there was another worker cause sometimes they work solo and so she made me another cause I told her what happened and this ANGIE person had the nerve to ask what was wrong in the rudest way… and kept starring me down the whole time I was there… made me feel super comfortable

Purchased ice cream from Baskin Robins here in Ewa. Pretty pathetic servings. My kids single scoop was bigger then my one scoop sundae. I couldn’t believe she actually served me that poor serving. The only reason I gave my review one star is because they exist out here in Ewa. Anyone who buys ice cream knows it’s not exactly cheap for the family. Don’t go. They skimp on the serving portions. Pretty pathetic.

It’s always busy here so be ready to stand in a line. Always worth the wait for Cotton Candy Ice cream :). But wish it was a little bigger to accommodate the amount of people in here especially at night. The workers are usually always willing to help depending on the time that you get here.

This is the worst managed establishment that I have ever been to. Some of the workers are incredibly undertrained in customer service and job skills. Also, the worker, appearing to be a manager/​supervisor brings her baby to work with her sometimes. Although I buy ice cream from this establishment a few times a month, this place needs new management. End of story.

My friend and I wanted something cool & refreshing after eating some Chinese food so we came here to get some ice cream. I have to say that Baskin & Robbins have a great variety of flavors to choose from. I like that we can sample the flavor before putting in your order. Very clean & lots of seats for customers to enjoy their ice cream! Will be back for sure!

I’m a big Baskin Robbins lover I just love their ice cream and their variety of flavors. I visited this location for the first time today and was surprised to see a sign on the front door that said «Discounts for Military», I mean about time right?. So I went ahead got my Yummy ice cream and walked away a happy costumer

Oh those hot Ewa days… Nice to have this place nearby where I can take my little clones after school and cool off! Nothing really to brag about other than I can indulge every once in a while of little ice cream. Customer service is decent, at least the say hi when you walk in, the store has strong AC, and it’s not dirty.
You have to time it right especially during the school year otherwise you’ll be dealing with middle and high school children who very colorfully display their lack of public education and choice «adult» words. Unfortunately the security guard nor the employees of any of these establishments care much about it. My kids are very young so I come early or just wait until it’s calmer.
My favorite is the very berry strawberry. We’ve gotten some of their ice cream cakes on special occasions.

This place has the worst customer service! Stood in a line for ten minutes then the workers told everyone in our line to move to the other line because they were never serving anyone in our line. Not too sure how long the people infront of us were waiting. Over all they suck.

The worker tonight: «so much for getting out on time!» Right in front of our faces. Lost my appetite after that. So rude and unprofessional.

I’ve been going to this BR for upwards of ten years (since 6^th grade) and I never had good customer service experiences until yesterday.
For the first time, I had a girl who was eager to help me, always asked if I needed more, if her work (on the banana split) was good, smiled a lot, and THANKED ME at the end of the transaction. She even offered a Blast (her fave) when I ordered a drink they were out of. It showed that she cared about her work. I liked that.
I’m only giving a 2 star because this is the ONLY time I’ve had such a good experience.

Consistently good service and products.
Been coming here couple times a month for last 10 years. Never an issue.
Good, clean, nice family environment and if you get cold you can step outside in the nice hot humid Ewa climate and be instantly hot again. :-0
Military discounts and always new flavors to try.
Enjoy!

OK. The place was nice and cool since Ewa Beach is so hot so I liked that. But, my two scoops cup was over 6 bucks. That’s like 3 bucks a scoop, WOW! I don’t remember it costing the much? Any-​who, to make things worse, me and friend were the only ones in there, and the two employees kept staring at us as we ate. So uncomfortable, we couldn’t enjoy ourselves.
I most likely won’t come here again.

Location:
Baskin Robins is located in the same shopping center as KFC and its next to a Domino’s Pizza. There is decent parking but parking spaces are small.
Flavors:
There are so many flavors to choose from such as jamocha, cookies and cream, cheesecake and first class camouflage ice cream. I tried the first class camouflage ice cream for the first time and it was delicious. It was a mix of chocolate, caramel and cake batter ice cream.
Sizes:
The kid’s size is a perfect portion size. I got a size small and it was slightly bigger than the kid’s size.
Price:
The price is cheap for the kid’s size. I spend a little over $ 6 for a kid’s size and a small size.
Bathroom:
If you need to use the bathroom, you’ll have to ask the staff for a key. The bathroom is located upstairs.
Overall, I’m glad Ewa Beach has an ice cream shop. It’s the only place to get your sweet treat in the area.

Baskin Robbins ice cream in Ewa is the same creamy goodness you’d find at any Baskin Robbins. What gives this one it’s five stars is the great customer service. I live right up the street, and I’m usually here at least once a week. Every time I’ve come, I’m always greeted as I walk in the door and regardless of the length of the line, service is fast. I never see the employees just standing around while there’s tables to be cleaned or items to stock. The place is always clean. It’s also open later on the weekends for your last minute cravings.
JP, one of the employees that usually helps me out, is always accommodating to my special requests. Him and Chloe are so nice and friendly. They were able to fulfill a last minute request for a birthday cake I needed. It looked awesome and my daughter loved it. I love ice cream and these guys make me look forward to grabbing ice cream here regularly. Thanks for the friendly service!

Someone ranked this place 5 stars. I tell you what. Only in Oahu would anyone ever, ever rate a Baskin-​Robbins 5 stars. And that’s partly because Oahu is probably one of the few places you will still find one a Baskin-Robbins.You have to be honest — B-​R is clinging to its last breath as cheaper more creative local ice cream shops (which don’t require sky-​high mini mall overhead) continue to thrive.
There is nothing original, unique, or noteworthy about this store. You can purchase any of these flavors for yourself at a grocery store, and you will get way more for your money, and not to mention you can enjoy it for several days.
I stood in this store (by myself) at prime, after supper time, trying to figure out how in the world a business like this can sustain. It just doesn’t make sense.