Arterra

I loved this property before the new owners took over. The previous leasing agent was amazing! She’s the reason I picked this place after just visiting one time. I would give her 1000+ stars, however since the new owners took over, they have decided that our water bill wasn’t enough so, they went ahead and raised it. Even though our lease said in terms we were charged per the sq footage of our apartment size. After Of course pointing fingers to the previous owners and such.
Which we ALL know pointing fingers isn’t going to help in the current issue. I know it takes a while for new owners to get into the swing of things, but here’s where I get annoyed. I come into your office to speak with someone from the new company and had the rudest first experience I’ve ever had. No introduction of who the person was, just was asked what apartment I lived in. Can we say RUDE! The second straw was just two days ago my car was towed in about 3 hours because of a flat tire. I was not illegally parked, had my parking permit on the dash and according to my lease agreement there are no words that say if your cars tire is flat, you will be towed. 330 dollars later I got my car out and suppose the lady who towed it won’t be back until next week. Although she feels she did nothing wrong. This complex is a joke and now that I have had the worst experience with these «new owners» who just want to point fingers and not solve problems makes it even more complicated day to day.
Please be aware of this place and don’t get mixed in all the «sweet talk». As clearly they aren’t professionals here and don’t know what customer service is.

When I moved in delores was running the leasing department and she is an angel. She knows all her residents and their children by first name, came in on her days off to help out since she is the one who kept all the records, all the files, and knew everything that was going on. Unfortunately the property just switched hands to a different ownership. They fired delores along with everyone else. Including the maintenance staff who had been there for years. The new people can smile and answer the phone but that seems to be about the extent of their skills at this point. The «maintenance team» was not provided with any information or training before he was put in charge of the entire property. So he is completely lost and admittedly useless. The office staff has no idea where anything is, who anyone is, or how to do anything. Either the old ownership hid everything, or they were completely unprepared to take over opperation of this property.
As it stands, if something breaks, it won’t get fixed. You will not recieve any information about anything, because they don’t have it. And the prices will undoubtedly be going way up. I would not recommend moving here to any of my close friends. I have the lease agreement from the previous ownership. I would not trust this new company to do me any favors.
I will take this review down or change it when something changes, these are simply my personal experiences and observations.

I am giving this place 1 star simply because there is no choice for negative 5 stars. The first impression isn’t bad because they DECEIVE people, the office is modern, they will show you a display Apt. But the reality of it is the place is a Dump, when they take your deposit… they don’t want to give it back for 6 – 8 weeks. When you first rent, you have to get on a «waiting list» for 1 parking space ! Unbelievable ! I was able to get out of the contract because they breached first, it wasn’t ready to rent by the time I needed to move in. I could go on and on… but just making others aware of that place so they aren’t deceived.

First of all… the units are dumpy… I found over 65 structural problems with our apartment… of which I took pictures and sent them to the front office for documentation. This place has cockroaches… so gross… and they have roaches in all four of their buildings… noisy neighbors… old appliances… horrible exits and entry’s…parking is impossible unless you pay for it… and my car has been trashed with gum stuck on my windshield, a christmas tree shoved under my car and a neighbor who was upset I was parking in my paid for covered parking spot… there is a constant change in their security companies… and the head maintenance man is not very friendly…(older white man)…Everett is a ghetto… move to Mill Creek (it is close to Everett and has better units to rent at about the same price)…

My girlfriend and I went through hell with this apartment complex. After 2 or more years of moving out my girl and I tried to move to another apartment. When we filled out the application, they said she was declined because of a balance that was due with this place. We went back and forth with Arterra and a collection company trying to get it resolved and we kept getting put off. Finally months later, we got in touch with the right person at the right time and they were able to help. She had to pay quite a bit of money in order to settle the dispute. It was all over a closet door, a door knob and some other stuff which was not worth the hassle of everyone. They did not give her notice that she owed this money either. But they finally helped us take care of it years and months after the issue. So beware!