TJ Maxx

This store is not even worthy of one star. The customer service is the worst form both the managers and sales associates. I had two bad experiences with the manager Martin and a sales associate Mary. I was treated terribly they were not helpful or considerate all I received from Mary is eye rolls and being called out of my name and her manager Manager just stood by and watched and I over herd them laughing about it later. This staff/​store is so disappointing. I will not step foot in any TJ maxx or Tj Maxx sister store (Marshalls or Homegoods) after my experiance with Martin and Mary. If you like TJ maxx you should stay away from this TJ maxx. Everyone i talk to about my experiance has had similar issues at this location.

The best TJ Maxx around. The merchandise is good quality, especially the Runway department. The jewelry selection is high quality and do not miss the make up, hair, body products area. Men’s department is very good too. The employees are friendly and helpful.

Very impressed. Found each & every item on my list & because it was right after the holiday, every item was reduced significantly. This stand alone store (versus strip mall style) has TWO entrances. The house wares section was well stocked, neat & organized. The clothing, accessories, shoes & womens clothing areas was chock full of designer brands. The fitting room was super modern & the check out lanes were lined with last minute bag stuffers. I had a great time shopping here & will definitely come again.

They made me cry while trying to return something WITH a receipt. Manager and front desk supervisor are both mean and uncaring. Go elsewhere.

I have to admit I never been to a TJMax before this visit and I always thought it was just a clothing store. I was impressed by the variety and organization of this place. It was very neat and clean. It was definitely a more discount department store but without so much of a hole in the wall feel to it. The crowd is definitely more of those rowdy deal finders! But I’m definitely going back, especially with Christmas around the corner!

What’s not to love? Great staff and huuuge selection at amazing prices. This is not Macy’s or Nordstrom’s so don’t compare. (I shop at both.) It’s a joy to walk around on my days off to see what treasures I find.

I’ve reviewed other TJ Maxx’s before but this one only gets 2 stars (solely due to the amazing selection of products I’ve found over the years). As mentioned by several other Unilocalers, this store is the «flagship» and has been around for ages. The «minus three» goes towards the negative customer service experiences I’ve had.
Products:
This store does have a lot of really cool brand named items for less. My latest find is a Michael Kors cellphone wallet that was the exact same wallet as one I saw at Lord and Taylor a week before (for half the price). I’ve also seen plenty of other name brand items including Jonathan Adler stationary and even Lilly Pulitzer. Their product line is definitely what keeps me coming back.
I would say TJ Maxx does have the better selection of name brand handbags among the «discount stores» but I’ve noticed that the best handbags would probably be at a boutique or department store like Nordstorm or Macy*s. It’s not the same when you don’t get the dustbag and packaging but TJ Maxx does have good prices (hence my MK wallet).
They also have a pretty wide selection of men’s, childrens, and home goods. I always manage to find something and I really like how their items are «themed» and «up-​to-​date» (having natutical themes in the summer and holiday items with respect to the holiday).
Service:
Here’s where the positive aspect of this particular TJ Maxx ends. The staff hasn’t been the best at customer service. I don’t get the same experience that they care about what I am looking for. For example, at the TJ Maxx in Northbrook, this employee really related to me on a piece of jewelry I wanted to buy and I ended up buying a lot more because she was so nice, helpful, and genuinely cared about what I was looking for. She made suggestions and went above and beyond.
At this TJ Maxx, I’ve gotten into polite disagreements with the staff about pricing and products. For example, I found a beautiful bowl I wanted to purchase but it had a little scratch on it that really turned me off. I asked if I could get a discount (so I could have the bowl polished elsewhere– and i’m thinking like 10% because that’s reasonable) and the associate was completely dismissive. She pressured me into leaving my item and of course the bowl (which I would’ve happily purchased) is still on the shelf.
TJ MAXX CORPORATE:
Please train your staff to be more customer service oriented, especially at the Flagship store.
Sincerely,
A longtime Maxxinista.

Worst tj maxx store ever. The store is a junky mess. Stuff everywhere. The assistant manager Joe, is u knowledgeable and rude. There have a sales associate named Taina Jones who was so rude. This is the worst store ever.

bought a beautiful dress here :)
I found a lot of things my size!
And surprisingly, TJ Maxx was more organized (in regard to size) than Macy’s or Nordstrom!

This is a HUGE TJ Maxx! It encompasses the entire strip mall with ample parking in front. And once you’re in, it’s packed with almost everything. And yes, you can get name brands at a fraction of the cost. You never know what you’ll find here and my advice would be to take your time in this store. I usually get my electronics accessories from here, but I’ve also gotten pillows, bed sheets and other random household items from here with no issues. This just might be the perfect place for those white elephant parties or stocking stuffers for this holiday season. At least it is for me!

I am particularly fond of this location. A whole stripmall turned into one store for digging? I don’t mind if I do.
You never quite know what you will find, but find you will! Kitchen, purse, sheets, you name it! Dive in

This store is huge! They have separate sections for home, women’s clothes, men’s clothes which seem to go on forever. It’s bi-​level, and the selections are varied enough that you’ll see something you like every time you go in. I was impressed by their beauty section which included make-​up, tools, cleansers, false lashes, nail polishes, and accessories. I’ll figure out how to use some stuff and go back to get them there! The lines can move somewhat slowly, with the cashiers moving at their own pace. it’s not terrible like some other places, but don’t go on a lunch break if you have to be clock in at a certain time. Otherwise, nice place to shop.

Only go to this store if you don’t have a problem with disorganization, apathetic service, and don’t ever return anything. If you hunt long enough through picked over piles, you MIGHT find something nice. Great place to go if you have a lot of time to waste.

TJ! i think this TJMaxx, according to my sister who is a crazed fanatic, is the best in the chicagoland (or near north suburb) area.
you guys know the drill with these kind of stores. you come to shop for nothing that you’re looking for. i found random velvet hangers, an umbrella (which was actually broken and i didn’t end up buying it — CHECK your goods from there before you purchase!), a cool picture frame, and my favorite perfume (too embarrassed to tell you what i wear). my sister, of course, found a coach bag for $ 150. if you’re willing to splurge, great. if you’re not, you can get 18 hangers for $ 10. (p.s. 2 of the hangers were missing the actual hooks, which i didn’t notice. like i said, check your goods!)
the clothes selection was not very good. i couldn’t find a thing to buy! the shoes weren’t too bad either, just not up my alley. i didn’t need a nude pair of heels or summer sandals. what did happen was, while i was shopping, i set my cart to the side. i went to the shoe aisle to try on shoes for 10 minutes and i came back and my cart was GONE! the sales people couldn’t help bc they leave random carts all over the place. i had to go and re-​find everything i got to replace what had been taken away from me. no big deal, but a bit of a pain. from that point on i watched my cart like a hawk.
they always have great kitchen stuff and home goods. for whatever reason i really wanted decorative throw pillows, which were priced pretty decently, but i couldn’t justify the spending.
you’ll also find a lot of filipino moms browsing the aisles, too. brings me back to when my mom dragged me there in the 80s & 90s. now i understand why.

Flagship location with an expansive area of clothing for men, women, shoes and an entire section devoted to housewares. If you love outlet shopping, it’s worth a look. I love that I am able to find many decent pairs of Calvin Klein and Lucky brand jeans in my size. Not as many killer looking tops for dudes, in my opinion. However, their selections of dress shirts are decent.
As far as undershirts go, I am crazy about CK and Ralph Lauren. The classic black tee from CK or the typical white tee from RL. Unluckily for me though, not as easy to find V-​neck variety here for the larger male.

If you are a northwestern student this store is super handy for the «oh crap I need [insert previously unneeded but now imperative item here].» The store is well stocked, has decent clothes/​shoes/​beauty section. The houseware section is where it’s at.

This place has an UNBELIEVABLE ASSORTMENT OF THINGS COMPARED TO OTHER TJ STORE’S. AFFLICTION, ED HARDY AND MORE

I used to work a mile west on Golf Road, so I would stop in here when I needed socks, underwear, t-​shirts, etc. I was in the neighborhood a couple of days ago, so I stopped in looking for a few items. This location seems a BIT cleaner and better organized than others (then again I get confused between TJ Maxx and Marshall’s but really what’s the difference).
I also get men’s dress shirts here; it is uncanny how they always have exactly what I want – a white fitted shirt in size 16, ³⁴⁄₃₅. The brands vary, and honestly I don’t care: sometimes it’s DKNY, sometimes Calvin Klein, sometimes Arrow; this time it was some outfit called Valerio Garati, but it doesn’t matter to me. I just need a cheap white dress shirt every 6 – 12 months to replace the last one that got dingy. Without fail, every time, they have one, which I actually find pretty amazing.
I don’t buy too many ties here. You can get them for 10 – 12 bucks, but the discounts and designers are better at a place such as Nordstrom Rack. There you will get a $ 50 tie for $ 14; here you will get a $ 20 tie for $ 10. And the selection usually sucks, although this time I did find a nice blue-​and-​purple patterned tie.
One last note: They have separate lines for returns and purchases. Invariably there are just as many or more people making returns… but I’m going to put this one on the customers and not the store. But anyway, one line for each, one cashier per line, and this time there were five waiting in each line. That makes for a looooong wait. Come on TJ Maxx, throw some more cashiers up there.

Stopped there last week after not bothering for a couple of years. The Goodwill outlet in Evanston is better organized than this spot — and the inventory always seems as dug through as a table at a rummage sale.
Also, be on the lookout for serious flaws in the merchandise — even the new/​non-​clearance stuff. You are more than likely to find tears, stains, missing buttons, broken zippers etc…
… and as Kristen B. points out going through the obstacle course that is called «returns» is just more time consuming and aggravating than it’s worth. I’ve had people actually walk out on «break» right in the middle of doing a transaction with me! Huh?

I call this the Third World of TJMaxx. While it is one of the larger locations and seems like it would have a great inventory, it is extremely messy, unorganized and ill-​managed.
One hint: do not attempt to return items here, even if you have your receipt in hand. It is just not worth waiting in line and dealing with the rude customer service employees. Standing in line at the customer service counter, you’re subjected to a Communist-​era series of marches, as directed by the woman who deems herself in charge.
«Stand there», «move over to this line», «wait there»…are standard orders. You’re moved from one line to the next, as the woman sees fit.
I have no idea what this little dance is supposed to accomplish, but to me it seems like a rather futile attempt at order by a very disordered staff.
If you’re into crappy inventory, disorder and disarray, then you will love this branch of TJMaxx.