Quick Lane Tire & Auto Center

If I can give this place zero stars I would. I cannot believe the poor service this place has given us. To make a long story short I waited 2 hours to get an oil change and my tires rotated. The first red flag I noticed was when she was rotating the tires I told her the tire rotation was not the way I specified. the technician responded by saying «they don’t let us rotate the tires that way.» To clarify I wanted the rear 2 tires pushed up and the front left to rear right and front right to rear left. So I had to go to management to correct the problem. As it was billing time all I got from the older man whose pictures with customers on the wall was «sorry but what do you expect me to do yell at them?» no I don’t want that but if it delivers results then maybe you should. The main problem with this place is they have no problem letting new people work alone on cars and no problem living to your face. I have worked as a lube technician and am a few months away from obtaing my airframe and powerplant certification .and I can tell you it does not take 2 hours to do a simple oil change and tire rotation. I do not recommend this joke of a service station.

I recently took my wife’s car to Harper’s quciklane for an oil change. I was impressed by the quick service. The gentleman up front «Barry» was a pleasure to talk to and was very helpful! THANK YOU QUICKLANE!

I had been a loyal customer of Harper Motors for over 10 years. Recent service on my car has caused me to wish I had never heard of them. They did around $ 1000.00 worth of work which was supposed to have a 12 month warranty. A couple months later the car almost blew up and endangered 5 people. They acknowledged the warranty but told me that only Ford parts would have qualified, but they did not use Ford parts on my vehicle, and that only labor performed by a certified mechanic would have been under warranty, but their mechanic was not certified. BEWARE! Harper motors mechanical work can fail catastrophically, and they will do NOTHING to make it right. I have spent THOUSANDS of dollars on cars and parts here but never again!

Just for openers, I’ve been taking my car here for service for approximately the last 9 months. Until yesterday I was satisfied with the services.
It all changed when I took my vehicle in for a complete service and new tires/alignment.I was waiting outside and saw my vehicle heading out for a test drive after the alignment was done. When the vehicle returned to the lot it caught my eye because it appeared to be moving too fast .The driver went over a speed bump in the parking lot without slowing down a bit. From where I was standing, about 50 feet away or so I heard the vehicle bottom out which confirmed my suspicions regarding my observations. Basically no regard for my property and last but not least going too fast over a speed bump after performing wheel alignment service.
Also two days earlier I brought the vehicle in for 90K service. I stopped a few miles down the road because the car didn’t. feel right. The right rear tire was so low, near flat. I went to a nearby filling station to get air and there was only 10psi of air in the tire. I filled it to correct pressure and thought I possibly had a slow leak. This was on Monday. After filling the tire and driving almost 300mi until bringing the car in for the new tires I ordered I monitored the pressure and it didn’t go down at all. It raised suspicions, but I just wrote it off and didn’t complain.
Next discrepancy. I recorded the mileage when I brought the car back for the special order tires. It was the same for the invoice 2 days prior. I noted the miles before the alignment which was 93 342 and when I got the car back after the speed bump incident it was 93 351. So the vehicle was driven 9 miles without being accurately recorded.
Upon further inspection, I noticed that The metal valve caps I had on the previous tires were gone and replaced with cheap plastic ones. The metal ones were not returned. I did not authorize anyone to take them or dispose of them.
This incident raised many questions about Quick Lane Service at Harper Ford in Eureka. The clerk at the desk offered a free basic service. I declined because I am uncomfortable bringing my vehicle to a shop that I can no longer trust to do proper work and have respect for me and my property. Also I’d like to mention that I’ve spent thousands for service at this business which in turn will be a sizeable loss for them in the future.
Bottom line Quick Lane and Harper Ford, your business practices have caused me to not do anymore business with you in the future. Also I am in the market for a new truck and it will be purchased at another dealer, not Harper Motors.