Service King Collision Repair of Euless

I decided to go with them because my insurance recommended them and they took pictures and they’ve never called me back. I’m not begging anyone to take my, money and I don’t have energy to teach people how to treat customers with respect. I’ll go elsewhere.

Had estimate to replace window moldings for 398.00 on Infiniti ES35 — during work (which took less than 30 minutes), I was advised they had to remove rear view mirror, but was NOT advised it would cost me an extra 11.5%(approximately $ 50.00) for that small oversight on the estimate. Have used Service King for all my prior bodywork, but will not go there again.

I appreciate how straightforward these people are. My bumper fell off during a car wreck and needs replacing. Juan was very thorough, didn’t waste any time at all and when I pointed out other issues on my vehicle that did not pertain to the accident that caused my bumper to fall off, he was extremely accommodating. He provided recommendations, explained how/​why things need repair or replacing. I would say you get your full value here. My repair will be done in a few days, and I look forward to updating the review. It took longer than expected to finish my vehicle, but she looked great! My only suggestion is that they not use an automated system that sends txts about the status of the vehicle. I dropped off the car at 0900 on 9÷2÷15. I received a text that said my car was on track to be completed 9÷5÷15, but she wasn’t ready until 9÷10÷15. I was also told by Juan that the total repair would take 3 – 4 days. It was actually 8 days. They are closed Sundays and Monday was Labor Day, so a small delay was understandable. If you can afford it, get the rental.

Was a bit scared after seeing the reviews here… I am pleased to share w fellow Unilocalers that all went well and smooth as pie. They kept me up to date with calls and text messages on the progress of my repair. Took a week and change for install (and all that goes with it) for a new bumper and hood. They even obliged my request to buff out my headlights. They were great!

Insurance sent me here, they were extremely friendly, professional, clean and quick. They have great prices and the manager is awesome. The Enterprise nearby is a nice touch. The store was clean and shiny, they even had beverages and snacks while you wait, though I barely waited at all.

A really solid experience from beginning to end. Communication was outstanding and very accurate. I was happy with the work done to my car. Probably the best transaction with a body shop I’ve experienced? Nice job.

I was supposed to take my car here on Monday, but changed it to Wednesday. When I asked about my rental car I was told that I would have to contact Enterprise directly to change that. Enterprise then told me that with the type of accident I had the actual rental was done through Service King. I called them back and all they did was argue with me. I told them to just cancel my appointment because I would go somewhere else. I then called Caliber collision center on 121 in Colleyville and I had my appointment within 3 minutes. They also told me they would take care of the Rental car. When I arrived there today They saw me right away and actually had enterprise there ready to take me to my car. Service King is incompetent and rude. Do not go there.

I don’t care how great of a job they do, I will NOT bring my vehicle here.
Friday night I was rear ended by a drunk driver (technically, rear ended by a guy who was rear ended by a drunk driver). USAA told me I should bring my car here or to two other places because they are USAA friendly.
I called Service King on Saturday to see if I could go ahead and bring my car over but their USAA claims adjuster was not in. The person on the phone was super friendly and said I could bring my car in any time on Monday morning.
Monday morning… that’s not the case.
I called to make sure that the USAA claims adjuster was in. The receptionist was super rude and said «you need to schedule an appointment because it takes an hour and a half to review the damage.»
Excuse me? I’ve had an adjuster look at my car before and it took less than 30 minutes. The claims adjuster is clearly just lazy. When I informed the receptionist this she said it is policy to allow an hour and a half to go over damage to a car no matter how severe. That’s not policy, that’s laziness of the claims adjuster. Look at my car, see I need a new trunk and bumper, tell me how much it’s going to cost to fix it. Not going to take an hour and a half.
Rude «customer service» rep on the phone and a lazy claims adjuster. I’m not taking my car somewhere they don’t want my business. I even called USAA and suggested to remove these people from their list of USAA friendly body shops.

Think twice before going here. My car was hit on June 6^th, and I made an appointment to have my car fixed on the 9^th. I live 30+ miles away from the nearest Service King. Everyone was very nice and helpful, and I was in and out of there in less than 30 minutes. They sent me several emails about the steps my car was going through. I was pretty impressed with all the calls and emails I received. I was finally called on June 22^nd, 13 days later to pick up my car. I was excited to finally get me car back! The gentleman pulled my car around, and I was totally shocked! Not only was the car DIRTY, it was also painted the WRONG color! The gentleman tried to wipe off some of the dirt, and tell me it was the same, just in bad lighting. He pulled my car into the sun and it was WORSE! All he said was it would be fixed. I drove off in the rental, very confused and disappointed. I called the GEICO agent, and she assured me she would handle everything. I did get a call back from the Manager Chuck with in an hour. He was very helpful and promised to have it fixed and cleaned. He also promised a gift card for my inconvenience. On Thursday I finally got a call back my car was ready for pick up. I drove again to Service King to pick up my car. This time it was clean, and painted the right color. I was given the gift card as promised by Chuck. I was so worried about the color I forgot to check the hub cap that was to be replaced on the opposite side of where the damage was. I checked the night after I picked it up, and it was NOT! Again another problem! I took a picture and called Chuck back immediately! I got his voicemail and left a message. He returned my call and apologized again for the problem. This time I was told he will bring the hubcap to me and replace it himself. It has NOT happened yet, but I hope he will be able to fix this problem sometime this week.

First time actually being financially responsible for body damage (previously my folks had helped me out with this kinda thing through high school/​college).
I backed into a car leaving a rangers game and there was just too much damage to let it go. Since my insurance deductible was lower than in the past, i decided to go ahead and fix it. I had heard bad things about other shops doing shotty work so i figured i’d try these folks first. Needless to say, i did not seek a second opinion, and they did me right, the FIRST TIME. Here are some of the highlights of my experience.
1: Enterprise on site. I was worried about having to be shuttled around to get a rental car, but they were on the spot (thank god my insurance covered it)
2: Repairs were completed in the time frame that they told me they would be completed.
3: Rather than giving me just a total of the damage, they walked me through what needed repairing, and made sure i understood what they would do and how they would make it look like i never hit anything.
4: Everytime i called, they were very patient and polite (i was in a rush to get the car back so i called about twice a day). They kept me up to date on how the car was coming along.
5: Returned to me extremely clean. I had a windshield replaced a few years back and the mechanic left grease footprints all over my mats.
All in all, i hope never to have to go back to Service King just because i do not wish to do further damage to my car, but if that day comes, i will drive/​tow my car to the nearest service king. I Highly Recommend it.

(This is a little long I know but bare with me here…)
My First and Last Experience with Service King:
Where do I start? I took my car in to Service King two weeks ago now to replace the hatch on my VW Golf. The Geico representative who appraised the damage on my car said it should be a 2 – 3 day repair. After Service King disassembled my car, they found more damage. So Bryson (Geico guy) went out there and cut them another check. Finally someone from Service King called me last Friday to tell me that my car was done, it just needed to be washed and buffed. This call came at 8am. I drove like a bat out of hell after I got off work so I could get there before they closed. Enterprise was closing soon as well and I had to turn in my rental car. So, I paid Service King my deductible and went over and closed out with Enterprise. The girl at the desk (Angela) told me they would bring my car right up so I started getting my stuff out of the rental car. 15 minutes had gone by and no one had brought my car up. I went inside and asked the girl if they were bringing it up and she said, «Oh, it’s not ready yet. They still have to detail it so it’ll be another 20 minutes». I sit there and wait impatiently because I’m supposed to be at an alumni happy hour in 30 minutes, all the way on the other side of town. The girl is completely disconcerned and actually starts calling all her friends, right there in front of me, to make her weekend plans. A guy finally walks by (Patrick) and says «Got any big plans for the weekend?» and I tell him I’m supposed to be at an alumni thing in 20 minutes. He says «Did they tell you your car would be ready at 6???» and I tell him I got a call at 8am saying it was pretty much ready. So he goes to see what he can do to speed the guys up and finally comes up with my car about 10 minutes later and the work is clearly unacceptable. They lost the red plastic strip in my rear windshield that covers the brake lights from just glowing white and also re-​installed my rear windshield crooked and with no attempt to fit it back into the rubber molding. And there is the remains of some sort of sticker on the inside of my windshield, on top of the defrost/​heat strips. The guy was really apologetic, got me back in my rental car and said they’d get on it first thing Monday morning. What I got Monday morning was an email from Geico saying they’d cut Service King another check for supplemental damages. So, Service King totally lied to them and told them they found more damages so that they didn’t have to eat the cost of repairs. So, I called my Geico guy Bryson and now he is involved in the scandal. I’ll be darned if my policy is going to go up because Service King doesn’t want to own up to their mistakes. I DON’T THINK SO.