Hartland Cat Hospital

I trust them with the most important boys in my life. They care about their patients, they care about their humans and they do outstanding work.
We’ve been going there for three years now and will stay with them for the rest of my boys lives.

Way overpriced. Front staff is inefficient. Wait to pick up and pay was insane. Cat was here for two days for IVs and vet tech mentioned he had twisted himself up in the line, not sure why, put an alarm on the line in case he does it again. I came to visit him in between and they brought him in the room, more scrawny and sick then when I brought him in. He seemed odd and anxious although he was happy to see me.
Then he jumped up on a chair and peed the longest I’ve ever seen him pee. He was on an IV for 24 hours and hadn’t been able to pee because he didn’t like the litter. I get that happens, but when a cat is on fluids, don’t you think you should monitor the litter box to see if the cat has urinated?
Several people recommended Hartland, I’m sure Dr. Hartland is great. Support staff is just inefficient, maybe due to the volume of patients. I’m still waiting to pick up my cat and I’ve been here for 40 minutes.
Ridiculous.

I took my fur baby to Dr. Hartland for a second opinion. I was told by another Vet that his condition was worse than it actually was and I should euthanize him. I can not thank Dr. Hartland enough for spending all the time she did getting to the bottom of the true issue with my baby. Not only is she compassionate but extremely knowledgeable and comforting. I will never go to another Vet again. She is truly the best!!!

Dr. Hartland is the most kind, gentle vet I have known. She cared for my cat Grayson for most of his 17 year life span. When it was time she very gently helped him cross the rainbow bridge. She is truly the best vet ever!

BEST VET EVER! she really loves the cats and treats them all with care and respect as if they were her own. I will never take my little fur babies anywhere else.

I brought my cat there because she was having some health concerns. This is not the place to go if you’re in a hurry because the waiting time is similar to that of a doctor’s office for humans. While Dr. Hartland is warm and caring, the same can’t be said of most of her staff. After a diagnosis of Hyperthyroidism, and medicine prescribed for the condition as well as to treat the ongoing vomiting issue, we were on our way. Dr. Hartland did want a follow up visit which we decided would be when I boarded her in July for 8 nights.
When I brought my cat back in July to be boarded and for her follow up exam, I filled out all the paperwork indicating an ongoing issue of vomiting, the Hyperthyroidism follow up and another issue. They told me when I booked the appointment that she would need vaccines as they require that for safety & health of the other cats there and I agreed. After spending 25 minutes (most of it waiting) checking her in and going over the paperwork I was finally able to leave. I was told she would be given the vaccines, her medication and exam during her stay.
The evening of the day before picking up my cat, there was a voice mail from one of the Hartland technicians with a brief message asking permission of sedate my cat — no other information. The call came in at 5:27 pm (after closing) and during my return flight. I immediately called Hartland but received their voice mail and left a message. I never heard back and was worried all night! I called in the morning again as soon as they opened and was told they needed to sedate my cat to perform the exam as she had recently become distraught. I got there as quickly as I could. The receptionist told me that everything was fine until a couple of days prior when my cat suddenly became agitated and they couldn’t perform an exam — very strange that for the 5 days before that she was calm. She also told they they had called me a couple of times (untrue as my cell phone has caller id). The technician came out and explained they were unable to do the exam because my cat has became upset a couple of days ago. When I asked about the other issues — vomiting, etc. — she said it was fine. When I questioned her about what caused my cat to become so upset she didn’t know. As to why the exam (and vaccinations) wasn’t done soon after my cat began boarding the technician replied they were «busy». She suggested I book another appointment to bring my cat back. Really?! I live 25 miles away! And what about the vaccinations that were required for the health & safety of the other cats? At least they only charged me for boarding.
I’m sure Dr. Hartland is a great vet but she doesn’t seem to be very involved with the business aspect of her practice which is unfortunate. My poor cat was so traumatized after her stay at Hartland Cat Hospital I won’t be bringing her back and will find another vet that has a better managed practice!

If you have a cat — this is the place you need to take it. I’m not going to go into all the emotional details of having a sick cat and all the great service Hartland provide (everyone has already done that in their reviews.) One of the main things that separates this animal hospital from all the others is that this place only services cats. There are no huge dogs or other animals in a tiny over crowded lobby barking, smelling, sniffing, etc (all the things that would spook and stress an already sick cat.)
When you bring your cat into this place it is spacious, quiet and only has other cats. The staff is almost exclusively female which (for some reason or another) cats seem to respond to in a positive way (male or female.)
There is drop off service and appointment service which works great depending on your situation.
If you do actually get an appointment with Dr Hartland you will find she is very professional, methodical and caring with the cats (as is her staff.)
A few items of note (I will not call them criticisms — although I think I just did:)
1. This cat hospital is a premium specialized service so expect the services to cost you accordingly. This hospital is not shockingly expensive nor is it a cheap cost.
2. There seems (I say seems because I am only visiting a couple of times a year unless it’s an urgent care item in which I’m there 10 times in a few months) to be a little bit of a frequent turnover of the front staff and tech staff. This makes it hard to get to know the people you’re handing your cat too. At my previous vet (years ago) it was the same staff for a little over 30 years and they all knew each one of my pets and my entire family for the past 30 years.
This does not impact that actual service and treatment to your cat — I have always gotten great treatment of my cats.
3. Hartland charges a premium for your cat meds. You can save a few bucks by buying your required meds from an online pet meds service. In some cases, you can save a substantial amount of money by purchasing through an online pet pharmacy (for the exact same product.) Example, for a common antibiotic Clavamox 15ml — you can get this for $ 16 at any one of the big online pet pharmacies. I think I paid $ 47 for the same dosage at Hartland (not a huge deal but it can add up quickly if you have to purchase a lot.)
Overall, this is the place to take your cat to for medical care — love this place.

Dr. Hartland is very informative and cares very much for each kitty she see’s.

Margie is an unprofessional kennel tech thinks she runs things. The turnover is horrible. As far as medicine they are great. If your looking for a job expect to feel like you have to walk on pins and needles each work day.

Dr Hartland saved my cat’s life!
He rapidly lost weight, looked emaciated, no energy and wouldn’t eat. I feared the worse. I researched the internet as local vets were stumped abt his condition. Also, in waiting rooms, barking dogs terrified my cat so much that an examination was nearly impossible.
Hartland’s is so calm and quiet… Cats ONLY! It smells good and is pretty. Dr Hartland is truly a «Cat Whisperer!» Her staff is kind and caring!
In 40 minutes, my cat was diagnosed and treated with severe constipation that he’s apparently had his whole life and no local vet diagnosed! (I live in Garland.) He was given an enema, bathed, ears and eyes cleaned, nails trimmed. Dr H gave me stool softener and quartered laxative pills that he gets daily.
He is a new cat!!! Too bad he had to go 12 years without adequate help. But, his remaining years will be quality bec of Dr Harland!!! My cat and I give her staff and her 10 stars!!!

I love this place. They really care for your felines, and I trust my cat with them. I was skeptical at first, because my cat had never been sick, and I was a heavy worrier, but after treating him and getting him back to me, I knew it was all in his best interest. He has since been back for great treatment, and I don’t think I would ever take him anywhere else at this point.

Dr. Bonnie Hartland is fantastic! Best cat vet we have had. They are always caring and professional.

Dr. Hartland and most of her staff are absolutely wonderful. After several frustrating visits to a different veterinarian in Grapevine and a weekend spent at the emergency animal hospital, it was time to get a second opinion about my cat’s rapidly declining health. At the recommendation of a friend, I took him to Hartland Cat Hospital, and then found out one of our family members has also been taking her cats here exclusively for years. I had a lot more confidence making that appointment with validation of two people rather close to me having only positive things to say about the place.
Dr. Hartland found time in her busy schedule to have a consult with us the very next day. To no fault of her own, all signs pointed to our poor kitty having a large mass in his digestive tract and the outlook was bleak. For the next several weeks, the staff at Hartland were with us every step of the way. We received a phone call every other day just to check in and see how our little man was doing, they prescribed and adjusted medications based on how he was doing, and coached us with patience through the first couple of times we had to give him sub-​q fluid injections (a pretty harrowing experience if you’re not a fan of sticking things with needles).
Ultimately, we were on the losing end of a battle and yesterday, just a few short weeks later, we had to say goodbye. Dr. Hartland was there with us, on a Saturday morning, to guide us through what is assuredly the hardest thing I’ve ever done in my life. The compassion she, her tech Haley, and kind ladies at the front desk showed won’t be forgotten or taken for granted. When it’s time to welcome a new kitty back into our lives, we won’t bring him or her anywhere but Hartland Cat Hospital for veterinary care.
Long story short, the vet we were previously taking him to was a small, dumpy clinic with cobwebs in the corners that made us feel like we were putting bandaids on a situation for «just a pet.» If you consider your cat a member of your family and want the best possible care at a sharp, clean but inviting facility, Hartland is the place.

Dr. Bonnie Hartland is simply the greatest. The hospital deals exclusively with cats, and we have been going to her for about 10 years. She is very thorough, competent, and careful. She explains every issue in great detail, answers all questions and makes sure you have every option available including outside referrals.
When the time comes, she will tell you when she thinks it is time to let your pet go. She is the most caring and the most compassionate person we have ever met. She pulls no punches, but you could never find anyone else who shares your pain or cares so much about your cat as she does. Words fail. She is simply remarkable and truly one of a kind. She laughs with you, and she cries with you. Your pet is the center of her world when she is with you.
You cannot find anyone any better that Dr. Bonnie Hartland.

Dr. Hartland is the Cat Whisperer. She is amazing! The office is nicer than people doctor’s offices! :) The staff is sweet and helpful. Added bonuses include a toy to take home, treats, and kitty kisses from Dr. Hartland. I will never take my kitties anywhere else!

I was referred to Dr Hartland via an old friend and I’ve been a «patient» there for about six or seven years now. Dr. Hartland is truly blessed in her medical abilities as well as her compassion. I had to put one of my cats to sleep about three years ago, and Dr Hartland and her staff were the best one could hope for under such difficult circumstances. I even received a condolance card in the mail signed by every staff member. I still have it.
The only reason I gave ⁴⁄₅ stars is due to some inconsistencies in their front desk operations… (such as being put on hold and never getting through — more than once), there seems to be a breakdown of communication with the clerical staff and the nurses/​Dr. This is a minor irritant, and I know turnover is probably much higher in a clerical/​reception position, causing some of the issues, but it’s been fairly ongoing.
That said, however, I’d never want to have to leave my cats under the care of anyone else. This hospital is remarkable — even instrumental the loss of the cat I’d had for 12 years. I recommended her to my own mom and would stand by that recommendation.
Hope this review was helpful. :)
Dionne

What is there to say? Dr. Hartland is one in a million. She treats every cat like it’s the center of her universe. And she takes her time with you, gives your kitty plenty of kisses and never lets you leave without a catnip toy. I am so grateful to have a place like this near me. This is the only place my kitties go (unless it’s an emergency – Dr. Hartland is not in the office every day).

Our poor cat Zero had something weird going on with his skin so we took him here based mostly on the fact that we pass it often and the building is pretty. Also, I’ve never really been a cat person but I married one so I was intrigued that there was a cat-​only vet option at all. The building is indeed really fancy and pretty on the inside and they make it smell really good in there. Our kitty is no fan of being out and about so he prompty pooped in his carrier and the front desk people said they’d give us another one. They did and he promptly peed in it. So, while I felt the front desk people were being a little aloof, another staff person suggested putting us in an empty exam room instead of ruining another carrier. Zero was happier with that situation.
Dr. Hartland just exudes sweetness and she probably could have sold us on anything but really all that needed to be done was for crazy Zero to be put under so he’d stop hissing and trying to scratch everyone, which was stressful for everyone. She said they COULD towel him and just do what they had to do but it’d only make Zero more upset. I did fear that she was giving us the hard sell on the sedation because it was going to be really expensive or something but it ended up only being $ 30. They did blood work, tested his skin rash, give him a soothing oatmeal bath, and then give him a steroid shot and I thought all of that sounded like it was going to be really expensive but it didn’t end up too bad, the prices seemed pretty consistent with what my husband has paid at other places for similiar services. And they sent us home with some of the oatmeal bath so that was nice. We’ll definitly plan to return to Hartland for any further cat maladies (hopefully not too often, though!)

Dr. Hartland and her team are fabulous. I love that they focus on cats and enjoy dealing with cats. So many vets and groomers are in the business because they like dogs, but they don’t know how to manage cats and compensate for it by man-​handling them. This is a great place for cats and their «people».
I’ve been taking my cats to Hartland Cat Hospital for about 7 years, and we’ve had consistently good experiences. The staff really likes cats, and is gentle and respectful when caring for them. They’ve been prompt about communicating test results and helping me to understand my cats’ health.
When my older kitty started having kidney problems, they helped me treat her – literally on a week to week basis – and the prices were reasonable. They even sent me a condolence card when she passed away (even though it occurred at a different pet hospital).
Hartland Cat Hospital also cares for stray and abandoneed cats, when necessary, and helps them to find homes. They carry prescription cat food (at prices competitive with major pet chains) and fill prescription medication. Fantastic vet for cat lovers!

Attention, Cat lovers!
Hartland Cat Hospital is amazing! I love everyone here, and what they do for my kitties. Dr. Hartland and her staff are absolutely amazing, and I could never take my cats anywhere else.
We found Hartland Cat Hospital by accident, while checking out the surrounding area after we transplanted here from California.
Its completely cat only facility, which puts the cats a little at ease. Our cats, have been here for everything, including shots, dental cleaning, random «mommy is worried, what is that, omg!, let’s google it» check ups, and saving the life of our new little kitten, found roaming our neighborhood.
I cannot emphasize how absolutely amazing this place is, and the patience and love they show for the cats. They are awesome at getting us in for appointments, answering our questions, and teaching us something new about our cats.
Right now, they have three awesome cats up for adoption. Two are mother (zoie) and son (zane) and they would love it, if someone could adopt both. **Pics included** Sally is another cat, and she is hilarious, playful, and a super princess!
My BF would kill me if I brought home another cat, so heads up if anyone is interested.
Again, Dr. Hartland and her staff are freaking wonderful, and the prices are reasonable, which only makes it better. If you love your cat (s), I recommend bringing them here.