Wells Fargo Bank

Wells Fargo… You suck! No really… you do… really bad.
I banked with these guys for about 5 years. I never really had problems with them when I was in Coos Bay (odd I know)…but since I moved to Eugene and have continued business with them they only showed me how incompetent they can truly be.
It all started when my wife had her car broken into and someone stole her purse. In her purse was my debit card to the WF account. For other reasons I’m not going to get into, we were already phasing out WF and transferring our bills to Chase. With that in mind there wasn’t a lot of money in the bank, yet it was still open and we would simply deposit money to pay a bill.
My wife called me about 30 min after the theft occurred. I instantly called WF customer service and told them what happened. Clearly stated, «PLEASE FREEZE my account… ABSOLUTELY NOTHING should be allowed out of here I don’t care who it’s too.» Customer Service Representative replied with, «OK Mr. W… Your account has been frozen and there will be no transactions from this point out. We will even open you a separate account in the meantime while this all gets straightened out.» …my ass!
So the next day I checked my online account just to make sure nothing has happened. WHAT DO YOU KNOW. $ 125 was taken from our savings. Why was that screwed up? 1^st of all… I froze my account. 2^nd… We didn’t even have money in savings at WF. How can they take money from an account that we don’t even have money in?
At this point I clearly had to go INTO the branch to get this handled. I dealt with a guy named Steve. At first this guy seemed to know what he was doing. I was in there for about 1 hour, talked with bankers that he needed me to via phone and started a few claims to get charges reversed… OH! And I had my baby with me at this point too.
I guess I better sum this story up somehow…
I ended up going into the branch 3 different times. Same guy handled this each time. He kept telling me he would talk with the branch manager to get it cleared up. THREE MONTHS LATER. I get a notice that I owe WF $ 125 and it’s going on my credit report… WTF!!!
I called down and spoke with Steve and explained how he’s been handling this account very unprofessionally. I explained how I now OWE WF money… and nothing has been straightened out. AGAIN… he said he’ll get back to me after speaking with his manager. This time I stopped him and said, «NO!» I will call back tomorrow and speak with your manager myself. I did just that…
When I got ahold of the manager, I started off by saying, «im a very polite person who is very positive. But your employee Steve, Is an idiot who doesn’t know his job from his ass.»
I visited the branch one last time to speak with the manager in person. As we talked she had NEVER EVEN HEARD of ANYTHING about this. She was completely clueless about it all. That tells me that Steve was getting overwhelmed with what he was doing and couldn’t get the job done, and DID NOT ever talk to his manager about it.
The kind lady who was the manager FINALLY got all charges reversed and my name cleared with WF after 3 months. To say the least I have not been back, and I dont trust them with my money for 1 second. Think twice before using Wells Fargo.