Verizon

If there was a minus star, that would be the one I would choose. My experience today was almost comical if I had not driven a long distance for the show.
The store was empty except for the clutch of employees busy with flossing their teeth, playing with a yoyo and otherwise engaged.
When I pulled one young man out of the group to help me, he reluctantly followed me to the new phones. I had questions that needed answers about specific phone that I had considered buying. We found the one I was interested in trying and he couldn’t figure out why it wasn’t on, so concluded it was for «display only.’ When I asked him how can I know what I am getting if I can’t see it. He then fumbled around till he found the magic button and he says, «oh, it does work.» Then left me to join his flossing friend By then my frustration level was reached and I found a female employee who was very helpful. By then I was exhausted by the process and decided to go home and think about it.

Went in to get my account number and the guy who helped me was completely rude and degrading. He berated me on who I’m switching to and told me that I’m not getting a better deal. It’s not possible. When I finally got my account number from him (after he treated me like crap and this experience ensured me that I was making the right choice) he raised his voice to tell me he would see me back in a couple months. No matter what, I will never be back and I’m appalled that anybody would treat a customer that way. Sadly this is not my first bad experience in this store and that is what drove me to switch but it hit a new level today. I tried to get a better deal multiple times before but was treated like garbage. Did I mention he behaved this way in front of other customers.

Signed up for 2 devices with the Edge plan for $ 75 per line. Bill came out to be $ 187 after our trade-​in credits ran out, not $ 150. Apparently Verizon will charge you insurance without your permission. They refunded one month of the 3 I was charged for. That’s $ 40 Verizon stole from me. We are now being charged for additional «equipment charges» that still puts our 2 lines $ 20 over the $ 150, which we agreed to. BEWARE OF VERIZON

Always a ridiculously long wait just to talk to someone. Who wants to wait 20−30minutes minimum in a cell phone store just to speak with someone? Seriously understaffed. Minimal parking also

Cell phone stores are usually not synonymous with great service but the last few times I have been there, the service was phenomenal. Every one of the crew really seem to understand an fix anything I have thrown at them. friendly service, knowledgeable staff.

Just switched from Sprint to Verizon.
Before doing so, I reviewed all the comments about the Coburg store almost — all were negitive. I frankly couldn’t believe that service could be that poor without senior management taking some action — so I decided to give it a shot.
My experience was completely different. A 10 – 15 minute wait, consistent with what was quoted at the door. After about 30 minutes they set up my plan, got my new phone, and I was out of there with the salesperson opening the door for me on the way out.
So maybe they made the necessary improvements but from my perspective I’m rating 5 stars.

Had a terrible experience with a third party verizon vendor. This corporate store made it right. 5 stars. Saved this customer.

Ok so I went in to give this store a second chance and they redeemed themselves. It was time for an upgrade and I went in to check my options. Mathias was the representative that helped me. He answered all my questions, he clearly explained how my bill will be affected after the changes made, he even made me feel so confident that I ended up buying a tablet as well. He was very knowledgeble about their products and the different options I had. Very sattisfied compared with the last time I was there. Thank you Mathias for the great customer service you provided :)

NO! I DON’T WANT A CASE!!!
This place used to be decent when it was a store I could go in without an usher. Pushy, icky used car salesmen tactics.
Repeatedly said no, I don’t want a case. This apparently means grab 3 more and tell me how cool and durable they are. I said 10 times I don’t use a case. «Well then! You’ll love this case!». Take a deep breath when they come out from the back lair with their little accessory baskets. You’re about to have accessories marked up 400% shoved in your face… and once again, NO THANK YOU means nothing. They understood what NO means about as well as Ted Bundy. I DON’T WANT YOUR CAR CHARGER. I have about 20. «Well! You’ll definitely need this car charger!» Last time ever.
Best Buy sadly was a 10 times better experience. Listen to people. Asked me 10 times to go on a new plan that is optional. Apparently NO I DON’T WANT A NEW PLAN! isn’t optional until it looks like I’m about ready to throw my hands up and leave. Good grief. Never again.

This Verizon location is friendly and clean. I’m not going to review Verizon as a company, because that’s a can of worms, just my experience visiting.
I went in to pre-​order the new iPhone for Sept 16. Gave myself about 2 hours to complete it, knowing it might take some time that day. Upon walking in, a representative adds you to the waiting list and informs you of about how long the wait is.
You immediately know you’ll be helped and in about how long. You can look around, explore the phones, twiddle your thumbs…
After about 40 minutes, Mathias came to help. He was very friendly, got right to getting my new contract done and phones order. If he didn’t have the answer to a question, he immediately went to ask. Our interaction was very positive.
He explained all about a new contract and the pros and cons; helped me find a better deal for the things our family was using; showed me an easy way to backup all my contacts for when I have the new phone; and never pressured me to purchase more or upgrade.
The new iPhone release slowed down their servers until it came to a complete halt. I didn’t end up even getting my phone ordered because after 2 hours, we were stuck with no responsive server and I had a meeting to get to.
While it was an incredibly frustrating situation, it was not these employees’ faults and they all were handling it as best you could ask for everyone in there. I was really impressed with how calm and collected they stayed.
I’ve not had any other experience there, but considering mine wasn’t a good situation and it still went smoothly, I’d say the employees are being trained right.

Yup, customer service truly sucks.
Went in to switch from Sprint (which REALLY sucks re: service. .no connectivity).
Talked to the guy at the door. Told him about wanting the promo… 2Gb, talk & text unlimited.
Didn’t want an iPhone he told me he’d give me $ 200 for a trade in for a Samsung 4, which I did want.
When we got down to biz the story changed.
«Oh, sorry but I can’t give you that deal because it’s a Sprint iPhone and I can only give you $ 17.00 for the trade». WTF.
I then asked about transferring my photos & music to my new phone. «Hey man, no prob».
He knew nothing about how to do it.
Called and spoke to a really good guy, AUSTIN, he told me about an app that would transfer all my photos to my new phone. It worked! And he was extremely nice and patient.
I now have to go back to have them transfer my iTunes. Sh*t, gonna be a hassle, not up for it.
2 stars only because of AUSTIN!
Added another star for Melinda follow up.
Thanks Melinda and Kerry.

TERRIBLE, TERRIBLE, TERRIBLE customer service.
I called to inquire about service today and the first response from the slob (*harsh I realize) who answered the phone was: «…yeah, we have it. What’s up?»
Are you kidding me? «What’s up?» How disrespectful and unprofessional.
Then he goes on to say: «Yeah, there will be a wait to get your phone…» He said this in a way that was distasteful and somewhat condescending. Very sloppy language and RUDE!
Verizon provides good coverage in the field — but from my experience in many retails stores, Verizon fails miserably in terms of customer service.

Ian was great. Went out of his way to help me out when I wasn’t even going to be a customer, just came in with someone else getting some screen protectors.

My recent Verizon bill showed an unexpected 15 dollar charge called previously unbilled data usage. When I called to ask about it they said I had gone over my 1 gb. My daughter-​in-​law, Claire, checked and we had only used .3 gb. When we called about it again, the woman tried to insist that I had gone over 1 gb. She explained that even if you barely go over it still charges for a whole other gb. She also said sometimes there is a small margin of error between what you used and what is says you used. Claire, told her there would certainly not be a 300% margin of error if I had only used .3 gb. That would be an unreal. The woman finally checked and said there had been a «mistake» and agreed to credit our account for the overcharge. I wonder how many other people have had this problem. We had to call twice and get a bit testy before anything was done. Somehow I got the feeling that this is a routine thing with this company. Check your bill closely, and if you don’t understand it find someone who can help you other than a Verizon employee.

One person there tried to provide service, but verizons policies regarding returns left me without a phone for three days. I have had multiple issues with poor service from both this store and verizons telephone support. Would NOT recommend Verizon to a friend.

Update: My in-​laws went in here to get their phone set up for overseas roaming. They assured her they set it up, and she would have no problem connecting in Europe. They get to Europe. Not set up. We had to spend a good amount on money making phone calls abroad, back and forth, to get everything set up. They should’ve offered them a free month in exchange for the expenses we all incurred, since it was their fault, but they offered them nothing.
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This place has the most technologically inept staff I’ve ever seen in my life. They’re all very friendly (and we get a company discount at Verizon, hence the two stars), but complete idiots. They know nothing about upcoming new phones/​technology, can’t really explain the features on phones.
When I bought my Samsung Galaxy Tab here, I had to stand around watching one of them attempt to get my SD card into the tablet for over a minute. I tried to explain it, but he just didn’t get it. Eventually I took it from him and instantly put the card in the right way. And when I had to exchange it for a different tablet, due to various issues, the guy who helped me with the new one (different guy) ALSO couldn’t get the SD card in (again I had to do it for him). Completely outrageous.
They can’t even answer simple questions because they simply don’t know what various technical terms mean. Stuff that I know, and I’m an academic in the HUMANITIES, they’re supposed to know ten times as much as I know.
How can you possibly get a job at a cell phone store, in this economy no less, when you’re completely inept at working with any kind of technology, and have no desire whatsoever to learn about new, or even current, products? I can only assume the manager of this store knows so little about technology that (s)he is incapable of screening candidates for appropriate levels of technology skills.
My husband’s theory is that they simply don’t care, they just hire people who are good at «selling» things, even if they know nothing about phones. Well, I’m done buying from idiots. I’m switching to AT&T and buying my next phone at Costco, which has a three month free exchange policy, and a manager who knows what he’s doing.

I went in to remove the ringback tone feature. All of their computers were down and they couldn’t help me. I’m sure it wasn’t anyone at the stores’ fault, but it is still unacceptable. If you can’t access accounts and you’re a cell phone store, why are you even open?
Driving from Junction City to Eugene only to be told they can’t do want I needed them to do was disappointing.

Very upscale store. Wish there was more product and one or two less people milling around willing to help me with my purchase needs. I like the concept just wish there was more to look at while there.