T&M Towing & Hazmat Inc

These people are amazing! This is a family owned business for 50 years. They came four hours to tow our RV over the mountains and charged us 300 less than the next closest quote. When we arrived the rest area was full and the owner was so kind that he pulled our RV to his tow yard so we could spend the night there. These are some of the kindest people you will ever meet.

I recently took my car to Integrity Auto Repair which was a great experience. Very helpful people, accommodating and gave me a ride to and from their business. However– the same day that I picked my car up on my way home it died in the middle of the street. So I called Mike and he was very helpful and gave me a number to call for a tow truck to come pick me up on their dime. So I call this towing company «T&M Towing» the phone dispatcher was EXTREMELY rude to me and not helpful at all. The man driving the tow truck that picked me up was amazing, however. The driver was so helpful and nice it made me feel much better, but it didn’t make up for how rude the man on the phone was, «Chuck». I have NEVER written a Unilocal review before and this terrible experience prompted me to write one. I would NEVER come back to this towing company and would absolutely not recommended them. The tow truck driver though, was awesome, he should get a pay raise.

The phone operator wrote down both my address and phone number incorrectly, and so the driver never showed up at my house to tow my car. When they arrived at the wrong address and didn’t see my car outside, rather than calling me to make sure they had my information right, they «wrote off» the pick-​up as incomplete and removed my appointment.
After waiting for two hours for the tow truck, I called the office to figure out what happened. They told me it was too late to get towed, and that they deleted my information from their system. I tried to set up an appointment to have them come the next morning, and they said I would need to call before 7:00 AM the next day to re-​enter my contact and car information if I wanted to have my car picked up before I had to leave for class.
As a law student, I had to make four phone calls spanning over seven hours of my day, only to have this company fail to perform and then be incredibly rude to me on the phone. I will never use this service again and would rather abandon my vehicle on the side of the road than support this business.

Last week one of their drivers ran an obvious red light on Chambers and 2^nd. The light turned green for me when I still noticed a huge flatbed truck with a car on the back barreling at me. Luckily I slammed on the brakes just in time. Never mind the service, this company is unsafe with bad drivers behind the wheel.

These guys are amazing! I had a small structure on a trailer that I needed moved into a pretty tight location. Doug and Steve came out and made a difficult job look easy, and charged my a very reasonable rate.
They are extremely skilled at their job and very friendly and helpful. I would hire these guys again in a heartbeat. Highly recommended!

RUDE and unhelpful office people. They park one of their trucks in our RESIDENTIAL neighborhood, right under my bedroom window. I think their night-​shift driver sleeps in it, because in hot weather (when we have our windows open) he runs the engine (probably to run the A/​C) and stinks up the area with his diesel fumes. We have called and asked REPEATEDLY for them to park elsewhere (plenty of places in downtown Eugene to park at 2−5am which are NOT under residential windows!). Each time, they grumble, but at most the truck stays away one or two nights. Usually they just swap trucks, thinking we won’t know the huge, noisy flat-​bed with the white cab and the equally huge and smelly one with the black cab aren’t both T&M, when it SAYS so right on the cab door!

The driver was one of the nicest people I’ve met, very curteous, especially for it being 1am. The man I spoke to on the phone was absolutely horrible though. He attacked me because I asked if he kept copies so I could log that my brand new car was being towed. He then belittled me asking if I understood that «this day and age everything is digital, it’s ridiculous to think we do it by paper» I continuously tried to state my case and he over and over and over interrupted me. I’ve never been more frustrated in my entire life trying to get two words in on a conversation. He then went on how his tow truck driver couldn’t have messed my vehicle up. I NEVER SAID HE DID, I just wanted proof that he came out, I was there, I know he didn’t mess my car up, I know he came out, but my warranty required me show them proof of me attempting to fix my car. I will never use this company. He had the balls to tell me that I was not able to receive documentation UNLESS I owned a fax machine, which I do not.
He then gave me a number and told me someone else could help me, the roadside assistance dispatch that hired them out. Thanks for nothing, I’m sorry your great employees have to deal with you sir. You will never receive my or anyone I knows business.

Chuck was exceptionally friendly, timely, and efficient! My vehicle arrived safely, and out of courtesy was jumped prior to delivery. Thanks T&M Towing!

WORST SERVICE I’ve ever had!!! VERY RUDE and act like they are doing you a favor and you owe them something. I will NEVER EVER get in that truck with that man (Black tow truck with orange flames)
Yes I needed there help for a tow but NO I don’t need to be treated like I’m beneath them.
Plenty of other tow companies I rather go through for service.