Stor-N-Lok

With a car full of stuff and an immediate need for storage I called around til I found these guys… they had a special going on and told me I was lucky they had 1 unit left that suited my needs. I told them I’d be there within an hour and she said she would be happy to hold it for me. 45 minutes later when I arrive the woman very rudely informed me she had just rented the unit because she, «felt like I wouldn’t show up» REALLY?! Avoid avoid avoid. These people are jerks.

We called at 5:30pm and spoke with Wayne about a 10×10 storage unit and the pricing. We asked about different sizes as well. He said to come on down, that he’s open until 6pm. My husband said «great, we’ll be there in a few minutes». We called a few seconds down the road, literally a few seconds and Rob answered the phone. My husband asked for Wayne and Rob said «no, you can’t speak with him he goes home early because he lives a ways away». By that time we were already parked. We got out of the car and walked up to the door. Wayne throws the «closed» sign up and answers the door (time 5:56pm) and tells me he’s closed and goes home early every day because he has kind of a long drive. Rob (the manager) runs up to the door from the outside and says «shut the door, we’re closed» extremely RUDE! He then tells us that Wayne likes to go home early and that takes precedence over our need for a storage unit!!! We asked Rob if he would mind showing us a unit and he said «yes I would mind. I like to close down at 5:45pm». His response was that his employees are more important and that if we didn’t like how he runs things to take a hike”. WOW, really? I asked for the owners information and his remark «go ahead, they won’t care I’m the manager and what I say goes» He was extremely arrogant and beyond rude! His «wife» steps out and all I heard from her mouth was the «F» word. Maybe she didn’t mean to say it as loud as she did but… she did. Rob then said to us «listen here» at that point I cut him off and walked away. He laughed rudely then said «that’ll show her». I did speak with the owner of the Cedartree Management Company in Vancouver, WA this afternoon and she confirmed his remark. She said that in fact her employees are more important than showing me a unit. Had SOMEONE been polite and said — Hey, I will get in trouble if I stay even a minute over or hey, I’m on vacation could you come back or even better… Tell us when we called in at 5:30 that they stop showing at 5:45, NOT 6pm. SO glad we didn’t use this company!!! THANK my lucky stars lol!!!
In reply to the above (Jennifer) reply. Keep in mind, that’s HER experience. Some people can’t grasp that others have different experiences and that their experience is all that counts. Not the case. I’m sure you’re a personal friend as you just happened to reply to my post the same day? Hmmmm

Worst storage experience ever. The management entered my unit without notice illegally. I also had a pressure washer stolen from me from management out of my unit. It is being mismanaged. I am appalled.