Oregon Taxi

This review is mixed, as I would give the drivers 4 stars (always reasonably nice), the cars 2 stars (I’ll explain below), and love that they have a mobile app to order with.
I took a taxi today, and there was a HOLE IN THE FLOOR OF THE CAR. I could see the ground beneath me. When I pointed it out to the woman driving, she just said to cover the hole with a mat… Not exactly the quality of car I would like to drive me around. Despite the friendliness of the drivers and convenience of a mobile site, I cannot condone using such shoddy cars in a taxi fleet.
Beware of the ghetto van with the hole.

Unreliable (was told 20 min wait… and then they never showed up. They said I was a no show. however I was waiting outside my hotel the whole time. They never even tried to call my cell phone), rude, and the most expensive taxi company in Eugene.

Since reading Thom A’s review I have serious doubts about the credibility of any positive reviews of Oregon Taxi. Unless I’m mistaken Thom is an owner @ Oregon Taxi and in my opinion that makes his review a bogus review and it is one of only two positive reviews on here. If you are who I think you are Thom shame on you for reviewing your own company. I’ll refrain from commenting on the only other positive review for this company other than to say I suspect she is also involved in this business as a contract driver.

Screw Oregon Taxi.
Scheduled for a pick up to the airport. And never showed up because they didn’t have enough Vans that night. Because people were calling in for pick ups and being picked up before the reserved time.
Then, what’s the f***inf point to schedule in the first place?! Have some sense of responsibility.

It’s 10:50 pm, and I have been waiting for «my» prearranged taxi for 30 minutes. It’s cold, but at least I have company: at least one Oregon taxi has been waiting here with me the whole time. But apparently I can’t take one of those taxis, even though they work for the same company, because they are not «my» taxi. They all have radios, but no one is willing to call dispatch to be redispatched. One taxi has literally been waiting here with me (for «his» fare) for 20 min. Asinine system, zero customer service.

Wonderful experience! The driver was friendly and on time. I will definitely refer this company to my clients and family/​friends!

This past Sunday (8÷9÷15), I had a reservation for an airport pickup at 10:30PM. I made the reservation by phone earlier in the day. We got our luggage and saw one Oregon Taxi pull up as we were heading outside. The driver was Scotty and he said he was there to pick up someone else named Mark. Another Oregon Taxi pulled in, but said he didn’t have a reserved fare. I asked if he could take us anyway, but he ignored me and took someone else who just happened to walk up with no reservation. It’s pretty annoying when I go out of my way to make a reservation, but someone without a reservation gets picked up first. Then Scotty, who thinks Mark isn’t going to show, offers to take us, but he’s also trying to take another fare at the same time. The other fare got skittish about who was going to get dropped off first (as were we), and when she backed out, Scotty got really upset. He started throwing our luggage into the back of his cab and this was after we had already told him that we were carrying fragile glass.
While all this was happening, I called Oregon Taxi dispatch to find out where our cab was and was told there was no reservation with my name on it. As we got into Scotty’s cab (with our luggage already piled inside), I received a text message indicating that my taxi was on its way to the airport. When I mentioned this to Scotty, he kicked us out of his cab, saying his boss would be upset if he took us when another cab was on the way. Why I was told no reservation existed and then received the text message, is a mystery that may never be solved. But what was even more mysterious was Scotty’s mistreatment of us and our luggage. Equally mysterious was why the cab drivers, both Scotty and the guy who took the non-​reserved fare, wouldn’t just say «no problem, hop on in, our dispatcher will take care of the reservation issue.» Even without a reservation, I had a right, as the first one waiting on the curb, to the first available taxi. That my existing/​non-​existing/​then existing again reservation prevented me from receiving the best possible customer service from Oregon Taxi, is a faulty policy on their part.
Our «reserved» cab finally showed up right after that (about 10 minutes after this all began). But a trip that began three time zones away and had gone without incident up to that point, ended very unfortunately and unprofessionally. Rest assured that Oregon Taxi won’t be my first consideration the next time I need a taxi in Eugene.

Every time that I’ve used the app, I’ve gotten my taxi cab in less than five minutes. It works great. The drivers are always helpful and entertaining. Maybe I’m just lucky with Oregon Taxi, but I’ve taken other cabs and they just don’t compare. Oregon Taxi rocks!!!

They had prompt phone service. Text immediate of arrival. But, there was another driver who could have taken us but decided to take a smoke break and said our cab had already been scheduled and was in their way. Our driver was great, he did arrive on time and he did not smell like cigarettes. He was great. I give him 4 starts.

Ride was only a little bumpy but it’s the way the driver was talking that told me he was probably over the legal drinking limit. Wound up getting out early and walking to keep from getting killed. A trip across town cost more than $ 25, not including tip, well over the dispatcher estimate of $ 21. Assuming I went all the way the estimate would have been about 75% of the actual fare. So yeah all things considered one star.
Über has its own well-​established problems but they can’t restart in Eugene fast enough. I count a single positive review for Oregon Taxi in the past year and a half. Tellingly, it’s the only review the owner of the company responded to. Hopefully someone is city government is listening because the seemingly default cab option in Eugene is an embarrassment, one that will not be missed after it’s been disrupted out of existence.

So I am driving down agate st. and car number #105 cuts me off and pulls in front of me from parking, no turn signal or anything like that. He then proceeds to turn right onto 18^th ave but at the last second he whips that Toyota Prius around without warning pulls a very illegal u-​turn while I slam on the breaks. Shitty Eugene drivers are a dime a dozen but c’mon, really? I hope Über destroys your company and all Taxi cab unions like Ivan Drago did Apollo Creed.

If I could give this company no stars I would. First off the driver was rude. As he pulled up to the airport to pick me up I started walking over towards the car, expecting him to roll down his window to ask my name and ensure he was picking up the right person. This definitely did not happen. I had to open the door and carry all of my luggage into the car myself because he literally couldn’t be bothered to help me. Then he drove erratic. Cussing under his breath while trying to cut people off. He tailgated everyone, slammed on his breaks repeatedly and was one of the worst cab drivers I’ve ever had the displeasure of riding with. If you would like to have a driver who’s angry, unhelpful, rude, cussing, cutting people off and giving you whiplash then this is the company for you.
Eugene needs to BRING BACK UBER!

Called the day before to ensure a prompt ride to the airport at 4:00 am. Driver arrived unapologetically at 4:14. I asked him what happened. He said they never know where there cars are going to be. I explained that was why we had made the reservation the day before. We rode in silence. Moral: if you want to get picked up at the time you need, do NOT chose this taxi service.

HORRIBLE taxi service. Called in the morning for a reservation FOR A REASON… So that I didn’t have to wait once my flight got in at midnight. My taxi never arrived after 40 minutes so I tagged along with other folks. Eugene should get Über back.

The cab arrived perfectly on time using the iphone app wich is a great feature that earned the 3 star rating. However the cab driver took me to my destination wich is only five miles from my house and charged me 28 dollars!!! 28 dollars is freaking rediculous! 28 dollars to go 5 miles…

Pros: they answer the phone promptly
Cons: they do not warn you if the cab will be late. I scheduled a pickup time from the airport, expecting to get picked promptly, but when it became evident that my cab would be more than 20 min late, I asked a friend to pick me up and canceled. Granted, this was a Friday night, but still, unreliable.

Driver drove dangerously and brought us to the wrong place. When we got out to check he left. When we called the company back to complain that we had been taken to the wrong place they didn’t apologize or offer to take us to the right or reimburse our travel. They simply said we must have told him the wrong location. Stay away from this company at all costs!

I rarely give one star reviews but after this mornings experience with Oregon Taxi they gave me no reason to offer up anything higher. I feel you really have to go the extra mile to get one star. Oregon Taxi excelled at «one-​star-​ness.»
Keep in mind, A taxi service has one major function. To get a person from point ‘A’ to point ‘B’ promptly. If you can’t do that…
In any case, we had almost the exact same experience with Oregon Taxi that Melanie R. reported here on Unilocal.
My wife reserved a Taxi for 4:30am. At 4:40 she called and the dispatcher who PROMISED the cab would arrive in the next 15 minutes. At 4:55, still no cab. After calling back there was no legitimate explanation, no sense of urgency, no regret, no concern, and no apology. Just a lame excuse that the driver wasn’t answering. It was a mad dash to the airport. Luckily my wife didn’t miss her flight but the whole household lost a lot of sleep… What a hassle.
So, again, Oregon Taxi is not a capable taxi service. They lack courtesy and competence. They can’t get you where you need to go in a timely manner. They didn’t even show up. Consider someone else!

They are my backup cab company. I will call them if my first choice is unavailable. Instead of taking the shorter, quicker route, they tend to take the route that makes them the most money. $ 20 across town for a ride that would of been $ 15 max with the usual cab company I go with.
Some of their cars are not in good running order. 1 cab i rode in was vibrating badly, and the driver said the rear axle is bent. (Is that even street legal to drive?) Today I rode in cab number 53 and the seat belt was fraying badly. It needs to be replaced. Sometimes their cabs are not clean inside either. Their cabs need more work to maintain a professional appearance and working order.

Used Oregon Taxi to get from an off airport rental car location back to the airport after dropping the rental car off. The pickup location is close to downtown Eugene, on 7^th Ave.
Instead of taking the shorter, quicker route, Highway 99, the driver decided to take the freeway. Very shady and dishonest. The cost of the trip from the airport to the rental car location via Highway 99: $ 25 with tip. The cost of the trip with the less reputable Oregon Taxi via the freeway: $ 35 with tip.