Dalton Carpet

Experience started out ok. Worked with a sales associate who seemed friendly and picked out some carpet my husband and I loved. Problems came when it came time to fix all the damage that was done to our house during the installation process which included deep scratches on our hardwood floor and numerous scratches and marks left on our walls and door frames all over the house. The people at Dalton Carpet tried telling us initially that the person who installed the carpet was responsible for the repair and we would need to deal with him. We refused to let Dalton Carpet wash their hands of any responsibility so we continued to communicate with them including getting multiple quotes at their request including from the place they specifically said they worked with. In April after two months of going back and forth, numerous phone calls that weren’t returned, and one headache after another, we became antsy to get this resolved because I was due with my second child. The week my daughter was due we called and overheard one employee say to another «I don’t give a s*** they are having a baby…» My husband wasn’t exactly sure what else was said but after hearing such a disrespectful thing being said he threatened to take them to small claims court because we were tired of waiting for ANYTHING to be done. We ended up working with the installer to get everything resolved. He ended up going through his own insurance and we were sent a check to cover repairs of the floor. The people at Dalton Carpet have still not called to check on us or our situation to see if everything was resolved. Once they took our money and sent out someone to install the carpet they seem to think their job was done. My husband and I ended up feeling absolutely disrespected by their treatment of us and our situation.