Chase Bank

Worst customer service can you believe that on this bank the teller made take my sun glasses off so the cameras could see me, I’m a Latin guy, then a white person walked in with a sun glasses and she didn’t say anything to him I’m 100% she needs to work out not being racist, very disappointed for this bank, never had happened to me before, hopefully they will resolve this

Adrian Allred at this branch has been AMAZINGLY helpful!!! We are traveling from CA to WA as we’ve purchased a new home (and are moving to WA) and had to stop at this branch in Oregon (on our way to meet the moving truck) for a bank statement in order for escrow to close. Time is of gigantic importance, so anything newly requested is a huge deal. Adrian was very helpful when we went into the branch and went ABOVE AND BEYOND to help us when back on the road we were told we needed something else — of course ASAP. Adrian graciously helped us and we will be able to continue on in a few minutes. Thank you, Adrian!!!

I was perfectly happy with this bank back when it was Washington Mutual. Then Chase happened.
They made a bunch of mistakes and refused to fix them because I originally opened the account at a branch in Southern Oregon, where I used to live, so they had to contact that branch to get «authorization» to fix their mistake. It made no sense whatsoever and nobody could explain to me why they needed to do that except that it was their «policy.» Never mind that by this time I had lived in Eugene for over 3 years and had done all my banking at the same branch. They did eventually fix their mistake but it took way too long. Needless to say, I’m no longer a customer.

I personally find this Chase (Washington Mutual) to be the best one in the area. The people are super friendly and always helpful. When I needed to get my first money order, they were very helpful in explaining the process. When they first changed to Chase, they were very accommodating in helping me deposit my money into my California, Washington Mutual account (since it had not crossed over to Chase, yet). They had to forward the check to my bank in CA and then have them deposit it; no charge to me, just had to wait a couple more days which was fine.
There was often a line when I walked in, but the line moved relatively fast, for a bank. The tellers were always nice and I started to recognize some of them – friendly faces.
The other Chase bank on Willamette, did not feel as welcoming and friendly. I like this bank and when you have to go to the bank often, it’s nice to go somewhere you like.