I’ve only used them once for our kitchen tile, but we experienced top notch customer service. The floor guy actually watched for me to pull up, came out to my car, and put the tiles in my car so I wouldn’t have to come in and unbuckle my baby from the car seat, all without asking. We had very timely order time on our tiles, helpful no-pressure floor people, calls that updated us, and fair pricing. I’d use them again.
Bill B.
Place rating: 5 Eugene, OR
The guys over at Ceramic Tile Supply NW do an outstanding job on delivering excellent customer service on quality tile. I was greeted at the door with a warm hello and helped through the entire process by Robert Brook who helped me with everything from the quality of tile I was picking to matching color tones and giving design advise. I would recommend these guys to anyone in need of tile for whatever project your working. They really know tile.
Bill D.
Place rating: 1 Eugene, OR
Not bad to deal with as long as there are no issues. Gave exact information to them and had them order it only to find out that the tiles I originally bought we’re FACTORYSECONDS and the colors could not be matched no matter what. Owner was quite rude to the wife and hung up when she inquired about a credit for the tiles we left there because they could not be used. Three to four weeks and no call! Now that is NOT customer service.