Absolute Automotive

Here is what I always get when I go in:
–Respect and clarity: no trying to upsell me because I’m a woman and they think I’m stupid
–Timely service: I always wait in the waiting room and they always put my car in the bay first and get it done ASAP so I won’t have to wait too long
–Good, fair, and competitive prices
–Excellent repairs to all of my vehicles

Like some others who’ve posted reviews, I was introduced to Absolute Automotive by a AAA tow truck and I’m forever grateful to AAA for it.
My wife and I had been traveling around Oregon and were headed back to our home in Silicon Valley, USA. Just outside Eugene, we pulled into a rest stop and suddenly the power steering went out. I found a serpentine belt sprawled around the engine compartment and a burned-​up tensioner oozing melted bushings. I called AAA and asked for a tow truck and a recommended mechanic. The operator gave me the number for Absolute. (Later, the tow truck driver, a local, enthusiastically confirmed that choice.)
I explained the situation to the nice fellow at Absolute. (Sorry, I forgot his name, but I’ll correct that later.) This was a Saturday afternoon and they were scheduled to close in a few hours, but he assured me they should be able to get it done that day. Nonetheless, noting that they’re closed on Sunday, we were preparing ourselves for a hotel stay until at least Monday.
As soon as we arrived in the tow truck, the guys at Absolute Automotive immediately moved our pickup into the service bay and started working before we had the paperwork filled out. They invited us (including our Cocker Spaniel) into the waiting area. A few minutes later, I looked out the window and saw a parts truck pull into the service area. A short while later, with frequent updates from the crew, our truck was ready to go, including a routine fluids check to make sure we didn’t break down from lack of oil or whatever. We paid the bill and got back on the road after a delay of only a few hours total.
I heartily recommend Absolute Automotive to anyone in the vicinity of Eugene, or any traveler passing by in need of mechanical support. And now that we’re packing up to move to Eugene in a couple of weeks, we plan to be regular customers.

Terrible. They blew my engine. They couldn’t do anything right. They had my car for more than 15 business days. They were assigned to replace my belt and fix my air conditioning. They Left parts under the hood, which makes me think they didn’t even do a final inspection before I picked up my car. I didn’t even go 2 miles from their business and I had to get towed back to their shop. GO SOMEWHERE ELSE!

Fortunately, through an unfortunate situation I came to know Absolute Automotive. I was headed to
Northern California when my car suddenly quit running in Eugene.
Triple A towed me to the nearest AAA approved repair shop. There guys are professional, honest and take the time to let you need what needs to be done and what doesn’t.
It is obvious they want customers for life.
They had me back in my vehicle within 24 hours — and the price for service and parts was very fair. If I lived in Eugene, I would now go there for all my car needs. But I don’t, so I want to share my experience with those who do.
They took care of me as if I lived there — though knowing I would probably not return. Service, knowledge and very reasonable pricing. It’s what we all look for in an auto shop. These guys are the real deal.

The employees of Absolute Automotive are absolutely stand up guys! They are 100% worth your business and time! They will do whatever it takes to allow them to stand by their work proudly knowing that they had satisfied. This is a rare winning quality for a business that provides a service! So I tip my hat off to you Absolute Automotive for coming through with 5 star service for a wary traveller!

They are great here! Very friendly and understanding of your time. The cost is very reasonable too! They try to get your car done quickly, but like with anything, quality takes time. They are thorough and honest. I first went to them when my car broke down on a Saturday evening and they were the only place open. Ever since it is the only place I take my car.

Great service, very thorough. Prices are reasonable. Observed a number of satisfied customers while I waited. The owner seems interested in developing loyal clients, return business. Big shop, too, so the work was fairly quick.

Absolute has been our families mechanic for over 15 years, and I have recommended to others who need a mechanic them from the first day. Highly professional and honest, and tremendous communication skills. We will not use another. You shouldn’t, either.

I have never posted a review, but am pleased to do so now.
On a trip from WA to CA my car’s catalytic converter split, and I was directed to Absolute Auto. This happened on a Saturday when few shops are open. AAA advised they were open until 4pm. I drove my car there and it was looked at. They were honest and said I couldn’t drive the car; the catalytic converter had split and would be flooding the car with carbon monoxide. Other service shops were closed so they wouldn’t be able to get parts until Monday morning. Estimated cost $ 1200 at the high end; not what I needed for this vacation. They then drove me to a motel where I spent the weekend.
Monday morning they called to say they had the parts and it would be ready Tuesday afternoon. True to their word, they called Tuesday afternoon; the car was ready. They offered to come get me at the motel if necessary. The good news; they didn’t need all the parts so final cost was $ 750.
They were extremely courteous and professional, can’t say enough about them and wish they were here in the bay area. I’d be back there without hesitation and refer other friends to them.
Cheryl S

Well where do I start? Ok, I don’t write reviews unless it is worthy. I have taken different models of cars (Mitsubishi to Mercedes) to Absolute and all have been taken care of at the highest level. My fear every time when I bring a car to any shop is being ripped off and quoted on things I don’t need. Jud the owner is as honest as it gets and has saved me so much time, money and headaches.
What brought me to write this review today is he saved my vacation. I had a short notice engine light come up on my 2006 Durango and it came up as a transmission issue. Not only did he get everything done quickly but he went through and checked out other items on my car to make sure we were safe on our trip.
Please give this shop a try. He has experienced mechanics and most of all, he dampers all car owners worst fears. Being ripped off! I’ve taken my cars to many shops and his tops them all.
Thank you Jud and crew.
From the Allen

Got an oil change, transmission oil change and tire rotation here during the same trip. The staff was extremely friendly and they test drive your car after they’re done working on it. I only mention this because it seems to be pretty rare these days.
Prices were very reasonable.