Hertz Rent A Car

This goes to the Hertz Corporate Office & Headquarters. I called the 888−222−5300 number and I talked with a lady and I was so annoyed with her. All I wanted to do is get a quote. She gave me a qoute and she asked me if I wanted to reserve a reservation. I told her no about seven times and that I would have to think about it. She didn’t take no for a answer. Customer service is paying attention to the customer so that the customer does not need to repeat him/​herself. To me this is not professional service. I had to hang up from her because she was persistent and I did’t want to say no a eighth time. No means no. I have been a manager for over 35 years. Good customer service is a disappearing art form in todays world. Good customer service to me is when you treat the customer like a king or a queen with respect. Good customer service translates into repeat business, an increased bottom line, and your economic survival and that just makes good business sense even on bad days!

If I could give no stars I would… they charged me for an upgrade that I did not ask for or approve. When I asked that the upcharge be removed I got pushback. There were very few cars available when I went to pick up my reservation and I took what they gave me. I am a corporate customer and should have been given the benefit of the doubt. If they are concerned at all with customer service, Edward, needs additional training. This is why I rent from Enterprize and suggest you do too… not worth the hassle. Poorly trained staff is unacceptable!
Cheers!