West Coast Eyecare Associates

I’ve tried to work with these people two years in a row. The front desk never seems to know what is going on and when they make a mistake, they don’t own it, they blame the customer. The doctor always tells me something different than what the front desk does. They have wasted much of my time and they are pushy when it comes to selling lenses. The front desk just made an appointment for me to come in to try new lenses because I want to change my prescription and said that since I was so close to the 90-​days (my prescription says 11÷15÷15) that I have to try different lenses that they’d make an exception. I made a next day appointment and got there and waited 20 minutes today while another lady was having problems working something out with them. The doctor came out to take me back and said it was going to cost me $ 39 to start the process over. When I told her that was not what the girl up front (right next to me) said, she asked me, «how should she know?» Why would she advise me and «make an exception» if she didn’t know??? This place needs to get some training on insurance billing and communicating with patients. Poor customer service!!!

After being patient for over 7 years I finally decided to stop spending my money at this poorly run business. so disappointed with their services. There are other eye doctors out here in Escondido with very reasonable prices. My son waited a month for his glasses and when we called they were not even ordered in the first place. Give Insight optometry a try. u won’t be disappointed.

I won’t recommend this place for ophthalmologist at all. The doctor that I saw Dr. Suthja failed to preauthorize my prescription even do that I called my insurance and they were willing to cover it after the preauth. I was dealing with the pain and redness of my eye for many days after my $ 40.00 visit copayment and never got the prescription corrected. I would recommend them if you are willing to deal with your symptoms with just the visit with no prescription. I wish that you can rank them with no stars at all. Go and see your personal doctor and deal with a lower copayment versus these «Specialists».

I’ve been coming here for a long time for getting my eyes checked and eyeglasses. The eye doctors here are great and the staff are alright. On my most recent trip though the experience was frustrating.
I came by to get my eyes checked in November and I decided to get prescription sunglasses since I have plenty of eyeglasses. The optician assisted me on a pair sunglasses which was not covered with my insurance, but I could pay out of pocket to receive the promo discount. I was quoted two weeks and that they would be ready by then.
After not hearing three weeks later I called to follow up. Then after a bunch of back and forth phone calls between the worker there. this eventually escalated with the manager calling me to apologize and then grilling me on my recent visit and they were questioning if it was the pair they had or special ordered. like they had no clue.(I’m thinking don’t they have their electronic trail) they were puzzled like my whole sunglasss prescription was a mystery… they also stated the person whom helped me not longer works there or something weird like that. After they said they would do research and call me back.
In the end some worker stated something happened and there’s no order or it was never put in and they can’t find the sunglass frame so because of that I would have to come back in to pick a brand new pair of sunglasses. She said they would take care of it it was the same value or even if it costed a little bit more. I found the whole situation stressful, and strange, but I agreed to come back later that weekend to resolve their weird fiasco.
Then later on the same late afternoon she calls me back like they are bipolar and she’s like «nevermind you don’t have to come back in, we figured it out and we found your sunglasses and we will expedite it for you and have the lab work on it. no need to come back in to pick a new pair» bla bla bla.
Long story short the next weekend I picked up my new sunglasses over a month later. maybe 5 weeks! Avoid the hassle of coming here, I might look for a new place for my eyecare, because everything I went through was definitely odd and unnecessary. =/

THE DOCTORS ARE OKAY, BUT GREG NEEDS TO GO!
My family first started going to West Coast Eyecare in Escondido when they were a much smaller office with only one doctor. We went there because, at the time, it was the only eye doctor our insurance covered, and it was a nice place to go. The doctor was kind and very attentive. Now they’ve moved to a much larger spot, and I feel that they have gone from nice to adequate. I have no complaints about the eye doctors or the receptionists. They are pleasant, and they do their jobs. I do, however, have a huge problem with their salesperson, Greg. My husband took my son to have his eyes checked as part of his annual exam. The appointment went along fine until my husband decided to let my son take a look at some frames and get some prices. This is my son’s first pair of eyeglasses and he’s twelve. He’s nervous. He doesn’t know how his peers will perceive him. He also happens to have cerebral palsy. My husband is very standoffish. I told him that we weren’t buying glasses today because I knew they would be expensive and to just come home with the prescription, something my husband relayed to Greg. But this man had the tenacity of a car salesman, and when my husband wasn’t receptive to purchasing glasses today, he decided to focus on selling them to my son. I’ve worked in retail, and I remember the days when we were told to sell to the kids when the parents wouldn’t buy, and I thought that was awful. In my opinion, someone who would sell to kids, especially something as costly as eyeglasses can be, are the scum of the earth. He kept asking my husband, «So, when are you coming back to buy those glasses?» ($ 400+ glasses for a 12 year old boy with a mild astigmatism… and, oh wait! Did he sell my son on the $ 300+ transitions option? Why yes, he did!) And when my husband finally left, Greg conveniently forgot to give him the prescription my husband asked over and over for, necessitating my husband’s return to the office later in the day. I think this is a disgusting way to behave as a salesperson. His behavior is seriously making me re-​consider whether I ever want to return to this eye care place at all for any reason.

Services are adequate. They definitely do not go out of their way for you. I saw an optometrist, opthamologist and ordered contact lenses at $ 440 and they would not perform a simple repair on my generic reading glasses for free. A $ 3 charge to replace the tiny screw at the temple because I did not get the frames there. Unbelievable!

I had a pleasant experience at West Coast Eye. The receptionist were ok but the Doctor and the opticians were excellent. Great customer service from Greg and Reggie when choosing and picking up my new glasses. I did find the pricing to be high for my glasses but I have tried those online prescription glasses companies and the quality is poor in regards to both the frames and lenses compared to what I received at West Coast Eye– totally worth it. If you select this location you will be pleased with the great customer service.