Torrid Store

This particular Torrid needs new employees. They are not friendly like Carlsbad. Latoya doesn’t greet you, smile or ask if you need help with something. She just stares you down like you’re going to steal something. Girl, please.

I remember being a big girl in high school and the only option was Lane Bryant (aka «Lane Giant»). I get it= it SUCKS to pay wayyy more for cute clothes, when are a plus-​sized chick in so-​cal. Especially when the «regular stores» offer basically the same merchandise at smaller sizes and half the price.
With all that said and done, Torrid DOES have some cute clothes. LEGGINGS that come in other styles than black! DRESSES that can fit my boobs and back fat!!! BRAS that. OK well thats where I stop bc the bras here are super uncomfortable (Victoria Secret all the way baby).
I sign up for their email list so I recently got a $ 50 off purchase of $ 125 «coupon». I was able to buy 2 super cute dresses (1 naughty schoolgirl dress plus a rockabilly dress), 1 ring & 1 bra for $ 125 (with the coupon, of course). I received decent customer service. It also NOT busy at all so I got to chat with the ladies, who were both very friendly.
— 1 star for being really pricey, but other than that I am giving this spot 4 stars. BOOM.

I don’t get why there are so many bad reviews about the people who work there. I have been to this Torrid several times because it is the closest one to home, and every time the girls who work there are very attentive, nice, helpful, and not pushy at all. Sure, they mention whatever specials they currently have. It’s their job to do that people!
Minus one star because it is one of the smaller locations and doesn’t have as big of a selection as others I have been to. But still worth going to.

I visited the Escondido Location today and was treated with very poor customer service. I had to wait for about 20 minutes for a dressing room.
The store manager didn’t even keep me updated about an available one and even when one opened up and it was clear the woman was not coming back, she wouldn’t let me go in for another five minutes or so. I also waited up at the register for about five minutes for help. Horrible experience.
On a separate occasion, I also purchased a $ 60 bra.
Within a week, the wire had popped out. I followed all of the washing instructions and it was the right size. The same store manager admitted to me that it was a low quality bra. Not sure how that could be.
She ordered me a new one from the online shop and said I would be notified by phone and/​or email when it came into the store. I went three weeks with nothing. I had to come into the store and I found out they had had my bra in the back for about a week.
They claimed the reason they couldn’t contact me is because they had just performed a system update. Also, this was not the first bra to do this.
And don’t get me started on the ridiculous prices for everything…

I walked in hopes to get several jeans and some summer gear. I was never greeted by any one. When I asked one of the ladies for some help to get a t-​shirt and a room, I waited for 5 minutes while she helped someone else instead then disappeared for another 5 minutes in the back and I was left there waiting for her. Other workers the were just passing by chatting amongst themselves, greeting others and never acknowledged me. Finally I see the lady that was supposed to help me and I asked again if I could get a t-​shirt that I’ve been waiting for and she tells someone else to help me. I just dropped everything I planned to purchase because I couldnt imagine how long It would take to get rung up! Just want to say Torrid you have lost my business for good!

Okay I went in about three weeks ago and I want to buy this corset but they couldn’t find a price for it, she told me that she would get back to me and week let me know what’s going on. Not only did take more than a week I call them today three weeks later only to find out that no they can’t sell it to me and that was the end of it. That is just poor customer service. I guess they where never going to call me back I guess.

From the moment I walked in there was no customer service. One girl walked past me multiple times when my hands were full and never asked to help or if I needed a room. I was waiting by the rooms and the other girl came over and I thought she was going to help but instead she came right next to me and just started fiddling with the clothes rack. When a room opened she never helped put my stuff and set up the room like they usually do. Carlsbad is more professional and helpful. I will never shop at the Escondido location again. If I could give 0 stars I would.

From the moment I walked in I had amazing customer service! I usually hate shopping but I had a blast trying on clothes and looking around. They have some awesome clearance stuff and b1g1 half off the clearance couldn’t pass that deal up! I’ll definitely be going back to shop again soon :)

You know how annoying door to door sales people are, or sales calls to your phone where they ramble on and on and do not shut up? Yep, it is like that in this store but in person.
” Hello welcome to Torrid, can we help you with anything today?”. I am just inside the door. «No I am OK I am just browsing, thank you». …” Well let me tell you we have a sale on bras today, have you ever bought one of our bras? They are on sale over there let me show you”…” I am OK thank you”. «We have some new items in today like this jacket and these dresses, are you looking for anything particular?». «No, I am browsing!».
I walk off away from her. She follows and tells me about a jewelry sale, and then another person walks over and says all the same stuff the other person has. I have now been in the store less than 2 minutes. I have walked off, turned my back and suggested I need leaving alone to browse but still they waffle on about jeans. These woman need to relax. I have hardly gone to this store in the past year because of this and recently tried again only to get harassed by them totally putting me off. Another customer raised her eyebrows and walked out when I was in there too. Ladies, stop with the pressure selling.

I have never had such an INFURIATING and HORRENDOUS shopping experience. While other Torrid stores have friendly, helpful employees, I have been completely ignored or forgotten about the last few times at this location.
When I walked in, I could tell that they were moderately busy, so I started browsing without thinking too much about not being greeted like they normally make sure to do. After about 20 minutes of not being acknowledged and lugging around a large pile of clothes I wanted to try on, I started to get a little irritated that no one had offered to start a fitting room or hold my pile for me. Employees at other Torrid stores I have been to seem to ask me if they can start a fitting room as soon as I have one item in my hand.
After browsing most of the store with 8 – 10 bulky hanger items (jeans, dresses, etc.), one of the girls finally approached me. She said she was getting something for someone in a fitting room and would be right over to take my pile and start a fitting room. I continued to browse for another 10 minutes or so and headed over to the fitting rooms, holding yet more items. The employee was standing in the fitting room asking other customers if they needed different sizes and whatnot. I told her I was ready to try on clothes, but she had just given someone else the last fitting room. She said that she would make sure I would get the next room as soon as it was ready.
I waited for another 5 – 10 minutes for someone to come out, but when they did, the door locked shut behind her. Luckily, the next person left the door open so I could go in. While trying on all of my items and wondering if someone was going to check if I needed different sizes (which I did), the fitting room girl was still nowhere to be found. Starting to become even more frustrated, I gathered up my things and went to go get the things in needed in a smaller size. The girl who should have been helping me was helping the same girl she had been helping for over 20 minutes while I got my second pile with no help and went back into the fitting room. Still needing another size, I left the fitting room again for another pile and went back in. As I was finishing up, someone (not the same girl) FINALLY asked if I needed a different size or any help. I told her she was about half an hour late and I hadn’t been helped at all. She didn’t even respond. I finally took my board shorts and tank top (everything else was super cute but WAY overpriced) to the register. I had to wait behind some girl who was buying $ 680 of merchandise! I finally realized that she was the one the employees had been waiting on hand and foot, even though her mother and grandmother were getting the sizes she needed. Two employees were chit-​chatting with her about how many cute things she found last time and how lucky she was to score almost another whole wardrobe of clothes. They obviously knew she was a big spender, so they neglected everyone else in the store!!! NOT COOL.
When they were finally done, I told the cashier that I was going to use my «haute cash» (like store credit for spending a certain amount last time). She then told me that it couldn’t be applied to clearance items. I just about SNAPPED. Most of the people there that day were using the «haute cash» but none of the employees thought to ask if I was using it before I tried at least 20 things on? She could tell that I was frustrated, but she and the other girl behind the counter didn’t even offer to help me find something else that wasn’t clearance. They just stood there looking at me like I was stupid for not knowing that the deal didn’t apply to clearance.
So, again, I went around the store trying to find something that was affordable, but not clearance. When the jeans are $ 50-​$ 100+ and even the plain, thin-​material tank tops are $ 25 freaking dollars, the «haute cash» doesn’t seem to be such a great deal. I decided to forget about the deal and just buy my $ 30 clearance board shorts with no discount. Now I was visibly angry (which never happens to me), and the still had the nerve to pitch the STUPID Torrid credit card! I just ignored her and handed her my card.
This experience was on top of my previous experience during which another fitting room employee forgot that she was supposed to be getting me a different size for 3 measly items. I waited for 10 minutes before my friend came to find me to see what was taking me so long. My friend then went to fetch the employee who was FOLDING PANTS and obviously not getting what I needed.
For the ridiculously high price of their clothes, the quality is terrible and the service is DEPLORABLE. I will not be visiting this location again.

This store is amaizing! Hot hot hot looks… no joke! The style of the clothing surpases Nordstroms… and yes I can fit inot thier clothes too :0) The girls at this store are extremely professional and are smart! you got a question… they’ll find the answer! :0) Hands down best service I received at any store in the mall! I’ll admit, they can be pricey, but they also have amaizing sales and great perks for spending money. PLUS, and very importantly, their clothes are excellent quality!

I have only walked into this location a few times and everytime I go I get disappointed. The girls are overly pushy on clothing, their credit card/​haite cash and accessories. I understand sales, but after 5 «no thank yous» they should catch a hint. I won’t be shopping there anymore.

Went in with my mother in law, they had more new style clothing then I thought. You know usually they think because a person is ‘bigger’ then they don’t care about appearance. I was surprised to find that this store was pretty big w/​a lot to look at. They are a bit pricey, but I guess it cost more when you have to pay for extra material. The sales girls was friendly and greeted us at the door. They had some cool sunglasses that were over priced as well. The jeans were kinda weird, maybe it’s just me that doesn’t want to see a big design on the back pocket of someone who wears a size 22. In other words the jeans looked like they fit pretty snug. Hopefully the online store is cheaper.