Helzberg Diamonds

Can I brag on these guys real quick? My fiancé surprised me with a ring we looked at here that I fell in absolute LOVE with! I’ve never seen anything like it anywhere else! Well unfortunately today one of my sapphire accents fell out! I was absolutely heartbroken, considering I had engagement pictures planned for this Saturday! I called this store, and they told me to come on in and they would take care of it. At first they quoted that the ring would be fixed by the 12^th! When the sweet lady helping me saw my sad face she asked if I needed it sooner, and I said yes please! She then went to the back, talked to the jeweler, and told me they could have it done by 5pm the next day! I was so happy! Well, 4 hours after I took my ring in, we got a call that it was finished already. So my ring is now back on my finger, where it belongs! So happy with the customer service here. Don’t have any reservations about this store, all the people aree fantastic, even if you’re just browsing! We weren’t pressured at all to buy anything the first time we walked in. Thanks so much everyone at Helzberg, y’all came to the rescue today!!!

If you’re looking for quality jewelry and sound customer service… DO NOT COME HERE. My fiancé and I came to this location to replace my engagement ring setting the first week of July. Edgar, a representative there, placed that order along with the order for my wedding band and promised he’d send me photos of a computerized rendition of my engagement ring setting before sending it to the special orders jeweler to begin making. He said it would take 2 – 4 weeks to have the photo generated… I waited 5 weeks and received no correspondence. So I called them and there was no record of my order. None. As it turns out, Edgar misspelled my fiancé’s FIRST AND LAST NAME and that’s why we could not be searched in the system. «William» is not a difficult name. That just goes to show you how clearly they read over their orders. We had to remake our orders for the engagement ring and wedding band. A couple of weeks later, I received another call saying that the ring was already made (even though I never received the computer generated photos I was promised). Apparently, the ring was returned back to the jeweler because it «did not meet quality inspection». They said a new ring would be ready in 2 weeks for me to pick up. 2 weeks later I arrived at the store to find a ring completely opposite of the one we ordered. Everything, from the band width to the diamond setting was wrong. Also, Edgar was no where to be found, and neither was my original order so they had zero reference to work from. I am now working with Mario and Chris (I have no idea what in the world happened to Edgar) and they promised me a new ring in yet another 2 weeks. Mario promised to call me back and let me know what comments the jeweler might have on my ring. I waited days, no call. I am now having my fiancé speak with the representatives because I physically can not have a conversation with anyone there without completely losing my shit. It is nearly mid-​September now and I have no clue where the ring I ordered back in EARLY JULY is.

Edgar and Mario are awesome guys. After hours and days of deciding on our wedding rings, these guys helped us make our final decision. They took the time to show us everything and provided us with impeccable flawless customer service. We came back to buy here because of these two employees and the quality of wedding rings. I give this place ten stars. They took the stress out of a big purchase and helped us pick out rings that we will wear the rest of our lives. So glad we chose this jeweler. They are friendly and give you all the attention you need while browsing thru their displays.

My now fiancé, purchased my ring from this store. He told them he would put $ 400 down on the ring and the rest on credit. The lady then double charged him so $ 800. Then she came to him and said ugh it will take 3 days to go back into your account is this gonna be an issue? Ummmmm yeah it might. Then we left the ring there to be resized to smaller size and told him to come back in a week to pick it up. He drove all the way up there but the ring wasn’t touched. He decided to just take it cause we were to be engaged that weekend. We were very upset that I could not wear my ring when I got it do to the fear of losing it. We then took it to El Cajon location and that was a bad experience too it took 2 resizes and the lady told me that maybe I had a glass of wine on the day of my sizing??? Who says that?

Go see Nakonsy and he will hook you up… meaning your wife’s bling. He always has been helpful and they provide excellent service and selection

Horrible business! I’ve been trying to buy some charms for a bracelet, the day after Black Friday. After being unable to complete the transaction, I when back the next day as asked and they were closed on Saturday, the day after Black Friday. I’ve written 3 emails to the corporate office… DEAD SILENCE! They’re not interested in anyone business, and I’m extremely frustrated. Do not go to this business or you will regret it.

We had a custom designed engagement ring made here, and the ring was fabulous and beautiful… BUT, when we bought the ring they told us it would be ready in 3 weeks. We were getting engaged in 2 weeks, so we accepted that it would be about a week after, and were good with that. We proceeded to call and visit as the promised date neared, and were constantly told, any day now, come back Monday, it should be here Wednesday’s, etc… 6 weeks later, and thankfully the evening before our big engagement party it was finally ready. No real harm done, and we are greatful for the beautiful ring. But the employees do not communicate with each other, and nobody seems to know when a ring will be done. I appreciate an honest, I have no clue, over a guess that gets our hopes up day in and day out. It was a stressful experience. Not going back.

The first time I went into this place I thought it was too good to be true however, I went to other places, and found out that the people at Helzberg just know how to treat you.
Cynthia or NC (I generally butcher his name) are my go to, but the entire sales team is experienced & great. And the time or the money you intend to spend isn’t important. (don’t move in they have lives too) but they always help me choose the best items for me or my loved ones, and most of the time it isn’t the most expensive gifts, it generally is what’s going to look better on you or whoever the gift is for… I’m a multiple looker before I buy, they’re now aware of this and always keep me informed of pricing or new selection. I love my jewelry and if you want to be able to make a great decision and usually the best deal, this is the only place shop for jewelry in the San Diego

Recently had my diamond solitaire reset into a Helzberg band with side diamonds. Before I even left the shop, 5 women grabbed my hand to see the gorgeous new setting. Really made my diamond stand out! Also had some of my loose diamonds from other jewelry set into a modern setting. Very pretty. Cynthia is the one to see. Excellent, friendly customer service. Even gave me a deeper discount than I would have expected for the special event purchases. Call or drop in to find out when they hold those events. Definitely worth the wait!

I love Helzberg! When my ring was initially sized, my finger was so small that the settings all opened up and two diamonds fell out. I brought the ring to Helzberg (sans diamonds — I never did find them) and they were replaced for free. After checking the ring for loose settings, I got it back and have not had a problem in over a year. I get stopped DAILY inquiring about where I got my ring!
Since signing up for the Helzberg credit card, we have gotten so many perks! The most recent one was $ 100 off a $ 100 purchase — unheard of and so, so nice. I redeemed it for a beautiful infinity necklace, totally free.
The staff is always helpful and knowledgeable. I would never go anywhere else for diamonds!

My boyfriend got me my beautiful ring for Christmas a half size too small, I took it in and everyone was more than helpful and nice! Problem was they had to special order my ring, which takes a few weeks longer than normal. Everytime I called every sales associate was always helpful and pleasant. I was called this morning when it came in and we rushed in to get it and it fits perfect and im so excited!!! The manager was so thoughtful and to apologize fir the wait he gave me a Teddy bear, bag and chocolates! I truely love this store and their awesome beautiful jewelry! I can’t wait to see what I get next! I wear my necklace, my boyfriend got me last year everyday! My beautiful diamond earrings all the time, my ring will not be coming off and I’ve already picked out that «special «ring *for when my bf is ready* :)

Great store. They have beautiful jewelery and the women who work there are so nice. I get compliments on my diamond rings almost every day and I’ve been wearing them for two years. I highly recommend this place.

Love this store great customer service and great jewelry.

I love this store! I have tons of their jewelry and I LOVE it all. My engagement ring is from here and I adore it!
Great quality, unique items, superb service! I get so many compliments on my jewelry and it’s all thanks to Helzberg Diamonds.
My friend’s engagement ring is from here and it is truly breathtaking and really sparkly. They have jewelry in all different price ranges and they have an excellent extended care plan to ensure that your beloved jewelry always looks its best. They will even clean your jewelry for free! FREE!
They also do restyle events during the year so you can bring in your tired or outdated jewelry for a makeover which is great for your out-​of-​style or inherited pieces.
Go to Helzberg and ask for Chris! He will help you find whatever you need. You won’t regret it!