FTD

Friend ordered the flowers for a very special occasion. She needed them on a specific day and paid extra for it. Two days later and they never even arrived. When she called to ask for money back since they never came they said they could only refund 10% of the total. Terrible terrible company!

There’s no option for zero stars.
If you need to make any change or get in contact with the florist for support. I wish you best of luck. After calling in 5 times, 5 different requests for my address changed, and two weeks of waiting time, I still didn’t get my flowers. A refund can’t even be processed over the phone with the florist.
You will never hear from the florist, you’re stuck with a call center hired by the florist that has ZERO info on your orders. Save your money and go some where else.

Ordered a plant for my 85 y/​o very Ill mother for mothers day it came with wilted and dead flowers on it they agreed to send another one and just got a call saying that they don’t offer that plant anymore. What a waste of time and money. DO NOT DO BUSINESS WITH FTD ! Shop with someone locally and save the time and aggravation !

I
ordered a dozen rainbow roses and a dozen fiesta rainbow roses in pink
purple and white. What my sister and mother received is not what I ordered, I did not order tulips & carnations, but that’s what we received. Not only was the order
incorrect there was no food for the flowers included in the package. I thought I would be notified of any substitutions made prior to an order being delivered, but I didn’t get any email or call. If I wanted tulips or carnations I would’ve gone to the market and gotten then for 10 – 15 bucks instead of spending nearly 200 dollars

If I could give it a zero starts I would. Matter of fact I urge that app developers too have a feature that would allow something similar to that. I order two different floral arrangements for mother’s day. For my lovely grandma who is ill and for my mother. And what I received was nothing but bad quality and quantity. They oversell on pictures and under deliver on actual product. I’m very disappointed and angry you don’t mess with something like that specially on a day like mother’s day. I even order a week early for 2 days after mother’s day cause of the hype, I didn’t wanted to get my order mixed up or incorrect and that is what happen. But how in the freaking world you confuse a mini base with old grass with 24 long steam roses … Just how?.. I question this institution with all these complaints. It’s like if they don’t care they just want our money and have us hold for an hour before they can actually answer our calls. I’m very angry and to think that I even upgraded my account to gold. I’m in rage seriously, close to $ 150 dollars to receive a product that looks like $ 25 dollars. Never ever again. Please if your planning to buy from this franchise I would seriously urge you to stop and look else were.

This place deserves 0 stars. I never ordered flowers online before, but when I found a great groupon deal, I decided to give it a try. WORST DECISION EVER! I paid for the 20 for 40, went online and discovered all bouquets were starting price at about 45 $. OK, so I browsed the ones that were in an acceptable price range and found a decent one that I was planning to have delivered early Mother’s Day. During the checkout process, I discovered that there would be an additional delivery fee, that seemed very pricey to me, but paid it anyway thinking that the reason the delivery fee was so high due to my request to have flowers delivered ON TIME during a holiday. I got a confirmation, and read that delivery might arrive as late as 9pm? Are you kidding? I tried to call customer service, however was unable to speak to ANYONE because they had a recording basically, «All of our representatives are out doing deliveries at this time, or are preparing deliveries… we are unable to assist you at this time. Please call again later». You would think they would have enough staff to accommodate high volume of deliveries, making arrangements ect. One mistake is that I should have checked these reviews on Unilocal first! NEVER ORDERING FROM HERE AGAIN!!! They have totally ruined my holiday!!!

Tried to have flowers sent to my mother for Mothers Day, paid extra for fast shipping. Within 24 hours I receive a email saying «We regret to inform you that your order will not be ready on the date requested» At this point I’m already dissapointed so I cancel the order, and I get the run around. Calling did not help my situation at all. They seemed to have not a care in the world for their customers. On a side note I come to find out that this is the same company that screwed up on an order my mother placed for my grandmother’s funeral. From this point on I’ll be taking my business to the gentleman on the side of the freeway selling roses for 5 bucks.

You order flowers you never receive them. It’s a scam save your time and money and order locally

If I could give it zero stars, I would.
I got a Groupon and ordered two bouquets.
One was for my parents’ anniversary and I paid extra for same day delivery. They never came. I called at 8pm and the woman told me it still may come as late as 9pm (who delivers flowers at 9!?) and would do her best to make it right and offered to call my parents to wish them a happy anniversary. Why would I want that?! It was meant to be a nice surprise…
A day later and still no flowers. I had to call again and this time the gentleman said he could add a few flowers and message the florist to deliver them tomorrow (2 days late).
I ordered a bouquet for my mom for Mother’s Day and they are supposed to be delivered Friday. We will see if the anniversary bouquet ever makes it and if the Mother’s Day flowers are late. They have terrible customer service!
Don’t advertise same day delivery when it’s really two days late/​never comes!
So I paid $ 70 for a bouquet to come, at the very best, 2 days late and the only accommodation they offered was to add a few flowers to it.
Groupon or no Groupon, don’t use this service!!!

Got a groupon. 20 for 40. Order flowers for my sister on a Friday. Schedule for delivery for Tuesday. It arrive on Tuesday at 2:00pm. On Monday night, it was in the process of being shipped and I got an email to track it. Once it arrive on Tuesday at my destination, I got another email. Thank you for the great flowers :)!!!

WORST EXPERIENCE I HAVE EVER HAD WITH A BUSINESS. I ordered flowers for a friend to be delivered on Valentines Day. Checked multiple times during the day to see when they would be delivered… each time having to give my e-​mail, address, and phone number as well as all of the recipients info only to be told that they didn’t have any updated delivery info. The flowers were not delivered on Valentines Day. Started calling the next day to be told that they would be delivered on Tues… Valentines Day was Sunday. Tried to cancel the order but couldn’t because the order was «in process». Several hours and two days later of dealing with FTD without any answers I called a local florist that delivered a beautiful bouquet within 2 hours. Never again will I use FTD.

On the 12^th, I had a delivery sent to my mother-​in-​law @ her hospital bed. The $ 102.38 arrangement was NOTHING like what I ordered. It looked like a $ 25.00 arrangement I could have bought at the market. I called to complain tonight and demanded a refund. Get this: This Customer Service Rep told me that if I insisted on getting a refund, they would have the florist go back to the HOSPITAL and take the flowers back! Good freaking thing these weren’t funeral flowers — they’d go back and rob the grave. WHO ARE YOU PEOPLE?! You should be ashamed… ripping people off, taking their hard earned money in exchange for an inferior product. I will never deal with your company again.

If I have an option, I would give no star for their service. My girlfriend went through a bad divorce this year and the kids are with the ex-​husband for valentines’ weekend. So I wanted to send her flowers this valentines. The company was supposed to deliver the flowers on Friday, 2/​12, but my friend wasn’t home. So they rearranged the delivery for Monday, ²⁄₁₅ after only one fail attempt on ²⁄₁₂. My girlfriend is not home Monday-​Thursday. So I am not sure how they plan to arrange the delivery. By the time she receives the flowers, it will likely be DEAD!!!
First, I am not sure why they request for the recipient’s phone number, but do not contact the person directly to make delivery arrangement. Second, when I spoke with them on ²⁄₁₃ about the situation, they were still taking orders online for last minute delivery. But my order which was placed a week in advance could not be fulfilled? I am confused about the integrity and values of their business. Third, although the representative from the company called to mitigate the issue, he failed to do a follow up call as promised for the second delivery. So I am still not sure what’s going on with the flowers. They expect my girlfriend to sit at home alone all day on Valentine’s Day to wait for their flower delivery. The company even charged me an extra $ 14.99 to ensure morning delivery!
I would not use FTD service. They just can’t guarantee to deliver what they promise. So it’s a risk you will take going with them. I am not new to using online flower delivery services. This is by far the worse experience.

Ordered floral centerpiece for our Thanksgiving dinner at our daughter’s home from FTD on-​line and sadly disappointed with what arrived on Thanksgiving eve. Multiple flowers were broken off and most others were wilted and faded. Stick (supposed to hold card?) broken off with jagged end sticking up. When I called to complain Thanksgiving morning was told that centerpiece no longer available, that I could order something else, but regardless, they would be unable to deliver ANY flowers until the Saturday after Thanksgiving.
Second time this year FTD has delivered unacceptable product. Will never use FTD on-​line again and would advise only ordering from known local florist.

Worst Florist ever! 2 days past Mothers Day and my mom still doesn’t have her flowers! They promise things to fix the issue and still no resolution or refund! I will never use FTD again! Ruined Mothers Day for my mom and for me!

The WORST florists I have EVER dealt with! I ordered flowers on Friday to be delivered on Monday. It was to a leasing office building. On Monday I called to see if they have been delivered. They didn’t because it was an apartment complex. I repeatedly told the representative (on both Friday and Monday) it was the office not an apartment. Tuesday comes– still not delivered. Representatives are not professional! I was on hold for 12 minutes waiting to talk to a supervisor. I will NEVER order flowers from here again. Take my advise this is not the place to do business with.