Terminix

I’ve used Terminix’s quarterly maintenance service to keep the bugs and spiders out for three years now and both the customer service and my regular ‘maintenance guy’ William have been great. With the annual maintenance plan it’s also nice to be able to call William to schedule a free additional treatment. I typically do this when the carpenter bees and wasps come back each summer and it really helps keep them at bay for the season.

Poor customer service through the call center. First off they had our address wrong in the system even though we verified twice with them Thursday the 25^th and Friday the 26^th. When they didn’t show up as promised on the 26^th we called again to set a new time for the next day which was today the 27^th. Again, no call as promised until we called them and then, they wanted to reschedule AGAIN for later in the week. I am not even sure if the local Terminix office knows we needed service so if anybody at Terminix reads this, you might want to handle customer needs a different way. You are losing business. You for sure lost mine.

Absolutely terrible service. My boyfriend and I descovered bed bugs in our apartment. No one is on the same page in this building. Someone over the phone told us it would be no more than 300 $ however when we got the actual estimates they were 800 $. When we finally made an appointment we both took off work. We had to do a weeks work of prepping work and had to put all of our belongings in plastic bags for their service. Just for them to jot show up. They were supposed to come between 3 and 5. At 445 we hadn’t heard anything. When we called they said that there was a confirmed appointment but they had no idea who it was that was supposed to be treating our place. She then transfered us to a manager where we were put on hold for 20 minutes with no answer. We never even heard anything back or had anyone show up at our place. there is no communication at this place and they are extremely rude. Do not use the erlanger location! All we did was waste time in this terrible situation. Don’t make the same mistakes we did!