Erlanger Pet Resort & Day Spa

Recently moved to the area and needed to find a new groomer for my miniature poodle. The groomer did a great job! My dog had the full service groom and he came home looking amazing!

BEWARE! The care there is just fine, and it is clean. These are the only reasons for 1 star. They do not manage their business very well, nor have any concern for the consumer. We have boarded our dogs 2 – 3 times. Each time, we called in advance to reconfirm details and something ended up wrong or not recorded properly. One time we slightly moved the dates and were told everything was taken care of. When we showed up to drop our dog off the dates were the old dates and they also had services on there that we requested to be canceled.
The last straw for me was when I picked our dog up today about an hour and a half after the noon cut off time and was charged an extra $ 50 for the stay. This was outlined in the fine print, but would be very nice to have been verbally told or have it posted somewhere legibly instead of size 6 font on a piece of paper.
I could understand some sort of an hourly rate. But to be charged for one full extra night for one and a half hours is out of control!