Key Lime Air

Have used Key Lime Air for a charter flight on their Dornier 328 jet. The experience was great. Their sales team is super helpful and very responsive and made the planning process very seamless.
The day of the trip, their staff was great. The plane was ready on time, the boarding process went very smoothly, and we left for an on time departure. They were very accommodating for all of our special requests.
In flight service was great. They served food and drink in nice glasses, had a nice assortment of free snacks, and even had magazines in the back of every seat. The flight crew was very friendly, and we have had their CEO flying the plane. After we landed it only took a couple of minutes to unload the plane. So much better than a commercial flying experience.
Would recommend working with them.

I had a bad experience here recently. I travel to Grand Junction for business and have taken to booking flights through Charter Alliance, operated by Key Lime Air. Last Thursday I showed up at 636AM for a 645AM flight. The plane was parked 20 feet away and the door was open, engines off, open seats visible. The desk attendant said she was very sorry, but the computers were off, check in closed at 630AM, and I was SOL. Me: Could I just board the plane and still make it in time to see my clinic scheduled months in advance? She: Absolutely Not! Will call FAA. Me: Could I get a refund on my $ 170 business one way ticket? She: Very sorry, but no refunds. Me: Could I catch a different flight? She: Maybe: how does 730PM out of Jefferson County airport sound? Me: Sounds horrible, need to be there today.
OK, it was my fault for being 5 minutes late. I get it. But I don’t think it was handled very well by Key Lime Air. Four hours later, I got to GJ in my car. Not sure I want to deal with this airline in the future.