Elkhorn Heating & Air Conditioning

We just bought a house and moved in last Saturday. When we arrived the house was only 50deg. I bumped the thermostat up to 68deg and the furnace kicked on but was blowing cold air. After the movers left it was still 50 degrees but we were tired and just went to bed.
The next morning (Sunday) I started calling around. Elkhorn was my second call. The woman who answered the phone was nice enough and told me her technician (Fuzzy) would be calling me. He did about 30 – 40 minutes later. I explained to him what was happening and he was the most rude and condescending individual I have talked to in a long time. He honestly seemed to be ticked that I didn’t know more about my furnace. I’m sorry but that’s what I would pay you for. His next statement was «well let me explain to you how this works» and then he proceeded to tell me about the $ 139 for him just to show up and on and on. Although I thought $ 139 was a bit unreasonable told him I understood and asked when he might be able to come to my house. He said he was busy and would «try to squeeze» me in sometime later. I asked him if that meant he wasn’t coming he started to get testy with me. I told him I didn’t appreciate his attitude and that I would be calling someone else. He then said «well what do you want me to do I have other customers». I told him I understood that but it was his crappy attitude that was putting me off. I told him I would be calling someone else and said good bye.
Now maybe Fuzzy is a good technician and maybe he was having a bad day but that was not my problem. I was a potential new customer who needed some work done. He should have been professional but he was far from it. I will never recommend this company to anyone due to attitude of Fuzzy and if I have the chance I will tell people to stay far away from them.

Elkhorn Heating, AC and Electric charged me $ 139 for an incorrect home visit that was clearly based on a miscommunication. I am very disappointed with them.
What happened:
I was referred to Elkhorn electric for an electrician by a neighbor, who gave me their number. I called (they use a call center that seems unfamiliar with the business) and requested an electrician to come investigate what could be causing an electric burning smell in our home. I mentioned that it seemed to happen after we raised the thermostat, so it might be associated with that. Apparently that caused her to refer the call someone from the Heating side of the company. Fuzzy, the technician, called me and I told him that the smell was definitely not dust being burnt by the furnace and we scheduled the soonest possible time for him to come by, which happened to be while I was out of the house but my husband was home. He was abrupt to the point of rudeness over the phone.
When I returned, I was shocked to discover that the «electrician» had only looked at our furnace, not other appliances that may have shorted out, declared it working and told my husband that he had been smelling dust. The guy had taken a payment of $ 139.
When I called back to request a visit by an actual electrician to deal with the electric burning smell, their response was terrible. Instead of trying to make things right, they argued that I had asked for an HVAC person, and said that they were going to find recordings of my original call to the call center in order to show me that I had asked for a heating specialist. Since my original call was going off of a phone number my neighbor provided, I DIDN’T EVEN KNOW that they were also an HVAC business.

Disappointing, rude, and unprofessional.
I was referred to Elkhorn by the Fujitsu website for room and area HVAC systems. Called on a Friday around 1pm. The woman answering the phone was curt and simply stated they don’t service our area, Lafayette. I clarified our location is 22 miles from their office and asked who else we should call. They said, «somebody else» and hung up.
Yeah, like, no problem. I’ll definitely call somebody else.
I’ll always call somebody else when the business communication skills are that of an Ogre.

I have used Elkhorn twice for repairs and maintenance on my Rannai water Heater and my furnace. Fuzzy was the tech that worked on my water heater. Fuzzy did a great job was professional and on-​time. Elkhorn does it right, from the person that answers the phone to the techs that complete the work!

Our house was built in 1912 and the old gravity boiler was replaced a few years ago by the previous owners to an updated boiler. Unfortunately, the company who did that work in our 3000+ sq ft, four story home didn’t concern themselves with updating the piping. Needless to say, our heating was very uneven. I spent a few months talking to different companies to figure out exactly where the problem lay and what might be the best solution. It wasn’t until Fuzzy showed up that I felt I was talking to someone who really knew what he was doing.
In December, Elkhorn replaced our faulty boiler with a state of the art boiler, re-​piped to maximize efficiency and for the first time we can spend time comfortably on the main floor of our home. Kind of important since the kitchen, dining room and living room are all on the main floor.
Fuzzy and his team did a wonderful job. Showed up on time and finished when they said they were going to. They were also able to accommodate changes that I requested during the course of the installation. Any questions or small things that have come up since are promptly attended to and we are extremely pleased with the work. I have been and will continue to recommend Elkhorn to anyone who needs help with their homes heating system needs.

They did a great job installing our air conditioning. Everyone was nice and professional and the end price was the same as we were quoted. We have had A/​C now for 6 years and it has been problem-​free.

We had Elkhorn add a new duct to an unheated room in the basement. The work was done promptly, it was of good quality, and on budget. Elkhorn also cleaned and did routine maintenance on our furnace. Up to this point, in 18 months, the furnace had been working great.
A few days later, the furnace went out. When we called Elkhorn, they told us it would be $ 99 to come out. I argued that the furnace worked fine until they worked on it, then it was on the fritz. An unprofessional and ugly yelling match broke out with the dude on the phone, and in the end, he made no promises about charging us one way or another. Turned out it was a loose electrical connection– he jiggled the right wire and went on his way.
Three weeks later, the igniter, which had a crack, broke. We called a different company to do the work. I find it hard to believe that it broke out of a coincidence. If this piece was going bad, it should’ve been fixed in the $ 150 inspection and cleaning.
I bust my ass all week at my job. I think I do it damn well. When I do something and say ‘it’s done’- it’s done. Everything I can take care of, I do, no loose ends and no broken pieces. I expect the same from everyone, especially if they get paid $ 100 an hour: you better do your job and do it well. Elkhorn did not do their job well, and gave me BS excuses about it. BTW, the 2 stars is because the duct work was good. Everything else was a catastrophe.
Call someone –anyone– else for heating and cooling work.

Last weekend I spoke with someone at the Colorado Garden and Home Show where Elkhorn had a booth. I wasn’t even interested in any heating or a/​c products but noticed their whole home humidifier and spoke to one of their super-​nice sales people. It sounded like a really good thing (and a good deal), so I signed up.
Promptly on Monday I received a follow-​up call and scheduled the appointment for Wednesday. On Wednesday, we had the installation done and I was excited to get home and check out our new system. When I went down to my basement, the first thing I noticed were some squares on my carpet where it looks like the technician put a toolbox or other such thing (my husband actually observed that it was some kind of a square pail where he had his tools). I photographed the damage and called them the very next day.
When I called, the employee who answered the phone (Phil) explained that there were no managers available because they were all at the home show. He said that if I sent pictures, he would see what he could do and give me a call back. The day passed and no call. I called that evening to see if I could get a status update. He said he got the pictures and needed some more information (once again, he could have called me to get the needed information rather than relying on me to call back). I was told that I would get a call from a manager the next morning.
Next morning. No call. I call yet again. Talk to Cecilia this time but she knows that I’m already dealing with Phil and quickly shuffles me over to him. By this point I’m starting to really get angry, although it’s difficult to tell if it’s Phil not escalating my problem, or these elusive «managers» not having a sense of urgency.
Phil does have some information for me — and basically tells me that the technician has denied leaving any kind of marks on my carpet and that it couldn’t have been left by his toolbox because his tools are in a bag. Wow. Nothing like pretty much calling me a liar.
I ask for a number to call a manager myself, but I’m told that he can’t give it to me. He said that he would once again pass on my information. It was not until I mentioned that I would be visiting them again at their booth down at the garden & home show to resolve my issue in person… with my pictures… while they’re trying to sell product to other clients that I finally got a call back from the owner.
Gary (the owner) finally did agree to come to our house and look at the damage. After again stating that he didn’t understand how any of his workers’ tools could make that kind of mark he showed up at our house on Friday. Once he was here, he admitted that yes, that was something that his guy had done and they would pay for the cleaning.
While they did make it right, I am still waiting for an apology. It’s amazing how far a heartfelt apology goes when something like this happens, but not one person throughout the process so much as apologized. I’m not typically a picky person, and the carpet cleaners didn’t seem to have much trouble cleaning the spots, but what’s right is right and what’s wrong is wrong. As a customer, you shouldn’t have to press a company to make something right.
The only reason they are getting a second star is because the humidifier itself is working great and was expertly installed. Just wish they had done a better job being careful in my home and giving a damn when something went awry.

This was the third mechanical contractor I had to the house to fix the tankless water heater that came with our home. All contractors were found through the Rinnai website, as certified dealer/​servicer businesses. The first company came back 6 – 7 times, had plenty of theories about what was wrong and how to fix it, and then quit calling me back after the problem wasn’t fixed, months in. The second company also had grandiose concepts to get things fixed, and again after multiple approaches and many trips to the house, the unit was still broken and he also stopped returning my calls. Did I mention they were all happy to cash my checks without fixing the problem, for a grand total of over $ 500?
Finally I found Elkhorn. When I initially called, Carol listened to my tale of dispair, and let me bitch about how we hadn’t been able to take a shower without the hot water going out on me, in over a year. She listened to all my whining, sounded genuinely sympathetic, and told me they would make it right. That they did. She said they would send their best ‘Rinnai guy’. John showed up early to the appointment, 1-​business day after I called, and he knew his business. He was very professional and friendly, and got along great with my pets. He even put covers over his boots to protect the wood floors.
He immediately diagnosed the problem, within 10-​minutes of arrival. He figures out that the unit was calibrated from the factory to run perfectly at sea level, and had never been adjusted to run right at Denver’s altitude. The original installer and both subsequent contracting companies had all overlooked a very basic component of how these things work, which they should have known. They had cited moths, ventilation issues, incoming gas service pressure problems from Xcel, and other things. Within an hour, John had adjusted all the pressures of the unit to run correctly at Denver’s altitude, and bam, problem solved!
I was shocked at how easily Elkhorn fixed the problem that others had given up on. I am more than satisfied, and give the crew that helped me, Carol and John, props for following through on my project and getting the job done. I wish all contractors operated like these guys.