Avis Rent A Car

Do not rent from these people. I used them in twice in a month and the following awfulness occurred
Rental #1: Picked-​up car, it was dirty inside and out but needed to get on the road. Returned car in same, physically intact condition. 60 days later i got a claim letter for $ 1,500 saying that the car had been in a collision while in my possession. Completely not true. The car was returned in the same condition i got it: with the front nose intact.
Rental #2: Showed up to pick-​up my car at 9am, was told, «sorry we’ve no cars until at least noon». I had a rental contract showing that i was to have a car at 9am booked weeks previously online. Counter guy was too busy on the phone chatting with people to engage me properly. Attitude was along the lines of «nothing i can do, sorry». Ended up schlepping to Manhattan to get the rental.
So between the bad service, dirty cars and now their attempt to defraud me for an accident that clearly happened after i dropped it off, i highly recommend you steer well clear of these people. I’ve always found Avis to be a generally okay company to deal with, i think these guys are just bad apples.
Going forward i will be taking photos of car and service rep that check me in at all rental locations to protect myself.

I just rented from them over the weekend. Great customer service. Extended my rental with no problem. Car was very new. Clean inside. Full tank of gas. Even offered the option of Ezpass in the car already.
Will rent from them again.

Worst Avis/​Budget location ever. Dirty cars, slow service, beat up office.

I rent frequently from this place. The hours of operation are better than the Hertz locations around Bergen (open on Sundays). The services are generally okay but it depends on the individual behind the counter. Two of them actually asked me for a job during our transactions — a bit strange.
I do get my upgrades occasionally as an AVIS First member but it is rare. Most of the time, I got cars that are beat-​up and not clean. I found strange things in the cars some of the time — such as dried sausages, empty beer /​coke bottles, half finished Seven-​Eleven big gulp cups, etc. among the things I found in the car.
Once, I got a car with both windshield wiper blade so worn that they detached from the arm when I need it. I had to stop by a gas station near I78 to get it changed so I don’t end up in an accident in pouring rain.
Now my company is moving its business contract to Hertz and I am very glad that I don’t need to come here any more.

Absolutely abysmal. This is my 4^th time renting here (only because I had no choice) and it will definitely be the last. The worst customer service every single time. Overcharging beyond what my rental contract said, not providing ezpass (as per my contract) and not even providing a full tank of gas!!! How the hell is that possible? And I’m Avis First! If this is how they treat their «preferred» customers, then I can’t imagine how they are for the everyday customer.

Was going to rent a car from the Avis in Ft. Lee, but found a great deal (and much cheaper) at this Avis.
The selection was limited, and they didn’t have the car we reserved, but we got a car that was clean and drive very nicely. The renting process was very easy; we were the only customers there the entire time.
For the price, its a great place.