Accessible Systems

One of the worst experiences of my life. They were 6 weeks behind schedule. They would not return phone calls. They would show up late. They made us wait and were late for their appointments. One of the owners would not return phone calls. Support staff was short and rude, every time we called. They promised they would complete the job in a timely manner. My loved one DIED, waiting for them to start the bathroom. He never got to take the shower they sold/​promised him. They did not slope the shower stall correctly and when we take a shower, the bathroom has ½″ of water on the floor — every time we shower.
They told us they were done with the contract, but, WE had a BIG problem now. We went downstairs and water was pouring into the basement from leaking pipes. We had to hire a professional plumber to fix the leaks; which cost us thousands of dollars.
IF YOU USE THIS COMPANY, YOU WILL BE EXTREMELY DISAPPOINTED.
BAD. BAD. BAD. BAD. BAD. FROM START TO FINISH.

We were in a pinch. Broken caster on a hospital bed. They are close so we stopped by. They sold me one used caster for $ 25.00. Not even the same brand that I needed. Never offered to see if one could be ordered for what product line I was looking for. I need more products but I will not be shopping here.

I enjoyed working with everyone at Accessible Systems. They answered all of my questions along the way and communicated every step. I did my homework and set out to receive my 3 bids. Other contractors did not see my vision for accessibility. Accessible Systems specializes in accessibility and did a beautiful job. I would highly recommend them.

We had a bathroom converted to an accessible shower area; we appreciated the guidance the staff provided — they were extremely helpful and informative. The workmanship is just beautiful — truly beyond words. Communication was pretty good; staff were approachable via cell phones and email which was great. I would highly recommend Accessible Systems.

We were referred to Accessible systems via the Atlantis Community; we have an old house which had a stall shower, & our oldest son has many disabilities (epilepsy, autism, motor disorders, etc.) so we really needed to upgrade the shower situation so that we could better assist him in bathing. Having a bath with some grab bars was absolutely necessary so that he could sit down, and so that we could have full access to him.
When the bids came in: I was excited to work with Marty and Accessible Systems, as he had some of the better/​more creative ideas of the bidders, & he had a great attitude about things like moving plumbing & general layout; the other contractors we’re all groans and moans when things like moving the fixtures and adding a closet came-​up, but Marty was really positive and receptive.
Unfortunately, we did not get to work with Marty, as he had some previous engagements; instead Marvin was assigned to our job.
Working with Marvin was not a positive experience; at every turn we were encouraged to cut corners and make concessions for no other reason than it would be easier for him and/​or his crew. I had been thinking about the plan for the bathroom for 3 years, so I knew what we needed & where things needed to go, but my plan was constantly questioned by Marvin. At some point he even questioned whether or not we «deserved» a new bathroom — & the overall accessibility of the design — because our son was not in a wheelchair, & despite his many physical and cognitive disabilities; I would think that someone who worked for a company like this would understand that disability comes in many forms and manifests in myriad ways.
The contractors were supposed to level the bathroom floor (as detailed in the contract) after they gutted the bathroom, but they did not; the floor & the tub are not level, but (fortunately) passed inspection & the tub (mostly) drains properly.
Their tile installer chipped the brand-​new bath tub, & Accessible’s initial solution to this problem was to buy a cheap, bright-​white epoxy & fill-​in the chip; this not only looked terrible, but the epoxy fell off within a few days. They then hired a «professional» to resurface that area of the tub, but — at a little over a year later — the repair job has not stood the test of time; the guy doing the resurfacing did not prep the area with sanding or anything, & just airbrushed over some epoxy. (At least he got the color right.)
Another issue we had was with the sink plumbing; we had purchased a compact sink cabinet to save space in the bathroom, & the plumbing needed to be mindfully-​installed. The electrician they hired (who is also a general contractor) advised the crew on how to install the plumbing, as he had worked with this type of cabinet before (it also came with instructions) but Marvin immediately threw all of the instructions — & half the PVC pipe included with the cabinet — into the garbage; I found it all in the trash after the job was finished. Marvin somehow managed to fill the entire cabinet with drain pipe, precluding any storage functionality. We had to have another person from Accessible (Andy, who was very friendly) completely tear-​out Marvin’s plumbing job & do it again so that we could use the cabinet as intended. All this could have been avoided if they had listened to the electrician, read the included instructions, or used the included parts.
It’s been just over a year & the «stainless steel» grab bar which they installed is rusting from the inside; the tile wall underneath it & the tub are taking-​on some rust stains. I discovered that cheap steel screws were used to install the grab bar, & am concerned that its structural integrity is not what it should be.
We’re also having a lot of grout wash-​out from the area where the tub meets the tile, which is something that would not be happening if Accessible had agreed to use the polymer grout I purchased myself for the job; they talked me out of that as well because it was too «labor intensive.» Now I have to hire someone to come & fix the grab bar, repair the grout washing-​out so we don’t get water between the tub & the wall, & the tub chip, because we’re (barely) past Accessible’s warranty period. Having to do these kinds of repairs only a year after the job smacks of negligent workmanship.
Despite all of this: we definitely had some good experiences with Accessible Systems; the majority of their crew were very respectful, attentive, & hard-​working, but the guy in-​charge really soured the whole experience. We also really enjoyed the plumber they hired, who was one of the most positive & easy-​to-​deal-​with people on the entire job; I wish I could remember the name of that company so that we could work with them again if needed.
I called Accessible a week ago to talk about the issues we’re having — despite being outside the warranty period — even if only to receive some advice/​guidance/​referrals, yet have had no response.

I have refereed a few of my clients to Accessible systems. They do great work and have the latest and coolest equipment.