Sherwin-Williams Paint Store

I waited 30 min with a room full of other people to get paint and still couldn’t get the paint! The lady just kept saying she had to fill phone orders. Unprofessional and a waste of my time. I just couldn’t wait anymore even though I needed the paint. They need more staff and people who know what they are doing! Avoid!

Friendly, not too busy, answered their phone when we called.
They recycle old paint. They will take up to 5 gallons at a time. We had a lot and they took a little more than 5 gallons because they said they had room. It pays to be friendly.

I was looking to drop off some used paint today and SW was on the list. Called over there this morning — what horrible customer service. First I was snapped at by Nicole «I can’t hear you», I tried to ask her questions about dropping off the paint and mid sentence she interrupted me with a «we’re full». Called over to Vista Paint who were very nice and told me to bring it by anytime. Guess what. I have an entire house I need to paint — inside and out before I sell it, guess where I won’t be buying my paint.

Terrible customer service! I went in today and asked for a 1 inch slanted paint brush. The one girl working there pointed to a brush and said it was the only one they had, which was not slanted. As I shopped around the very small store I found 2 brushes exactly what I had asked for. When I told her about them she said, «oh yeah we have those too.» Huh? Shouldn’t you know your very small inventory? I also asked about gallon prices for paint and she told me. But never told me that there was a 30% off sale on paint. When I asked if there were any sales she said, «oh yeah, there’s one, today’s the last day.» So you weren’t going to say anything about a sale unless I asked? Thanks a bunch for awful customer service. Btw, I was the only customer in the store.

I did my research on what paint had the best coverage because I didn’t have the time for 3 coats of paint. Sherwin Williams came up, hands down, as having the best paint for coverage. Allyson was very helpful and suggested the Emerald paint for great coverage and because it also came in quarts… I only needed a gallon but felt the quart would be perfect for touch ups. I was covering red on 3 walls and green on the 4^th wall. She suggested I primer the red because of how difficult it is to cover. I took her advice and primed the 3 red walls. The coverage was great with a minor second coat. The green wall was a nightmare and after 2 coats I now needed more paint to do a 3^rd coat. I was unhappy with the paint because it did not live up to its reviews or price point.
I went in a day later to buy the quart that would help give me the third coat. I told Nicole (different sales person) how disappointed I was with the pricey paint that now needs a 3^rd coat. She looked at me with a blank stare and did not respond. I ordered the quart and she proceeded to tell me I should buy a gallon because she could not guarantee a color match for the quart. I was like «what??»
Bottom line… Nicole had no people skills AND I was so disappointed in the lack of coverage of the pricey paint. I did not buy the gallon and took my chances with the quart. It worked out but I will go back to Home Depot.

I will not come back to this place.
When I walked in the store, there were multiple employees and 2 customers. I was not greeted. I went to the back tables, and got to looking through the wallpaper books. After a few minutes, the other customers had left… and for a while, I was the only one in the store… but Still, no greeting or an offer to help me find what I was looking for.
I stayed nearly 2 hours (I had no idea wallpaper searching could take SO long!), other customers came and went, but not once was I greeted or helped in any way. Completely ignored.
The absolute funniest part about my visit is when I heard 2 female employees talking about customer service. One was complaining about how she had went to Happy Hour the night before at a restaurant and did not have proper service… something about how she wasn’t properly greeted at the door. Their conversation went on as they were saying how no matter how busy it gets, you should always say hello to customers. I KID YOU NOT! They were too busy complaining to see this was EXACTLY what they were doing to me!!!
When I left, one of the girls made eye contact with me. Thanks for coming in? Nope. Have a nice day? Nope. Nothing.
If you want wallpaper, this is the place to look through a LOT of books.
If you want help, forget it.
FYI, I ordered my paper online from another retailer for about $ 10 cheaper than their price…

Really frustrating experience today. Over an hour and they still didn’t the color right. Totally inept

I’ve gone to this store almost on a weekly basis when I repainted the inside of my home. Purchased so many samples to decide (sample sizes are far more affordable than at Home Depot).
They have a wide color selection and if you’re into non-​toxic ingredients then come here as well.
Staff always friendly and knowledgeable. They do have a library where you can borrow their books. Use the company’s website to give you some inspirations.
You’ll notice a number of contractors come here as well which is a good sign. Located right in front of BevMo.
I was so happy that they finally opened on Sundays!

We came here looking for wallpaper. We had visited a store closer to home and were told that most stores no longer carry wall coverings. Well that doesn’t seem smart as Wall Coverings are «on trend» right now. The store is roomy and has space to spread out the wallpaper books, and there are lots of styles to choose from. We wanted something contemporary and there wasn’t as much choice there, but we still found something we liked. Not sure whether it would fit in with our space we were able to check out the sample book for a $ 25 deposit. Refundable if we return it within a week.
Staff were friendly and they have restrooms and coffee, helpful if your decision process is a belabored as ours was.