Aaron Brothers Art & Framing

Went in for a pretty expensive frame job for a 24×36 photo. Every clerk who started to help me left to go take care of other customers. After 30 minutes of bring moved to the end of the line of customers receiving help, I took my photo and walked out. A complete waste of time. Such a basic concept that was so lost on the employees of this store: There are hundreds of places I can go to spend 300+ dollars to have something framed.

WE WILL NEVER BUY ANYTHING FROM AARON BROTHERS EVER AGAIN!!! Horrible service, lousy work product and terribly over priced. We paid more than $ 500 for a fairly plain frame for a 20×30 picture. They put the frame together wrong twice and ruined a photograph. Now they are supposed to be fixing it. But when we brought the frame back again today their horribly rude employee, Jacob with blue hair, kept questioning my honesty by implying they didn’t do the crappy work even after he looked up the order and saw they did the work. He kept asking us questions about who did the crappy work. Like we are supposed to know who does the work in their back room. THIS HAS BEEN A HORRIBLE EXPERIENCE!!! JACOB SHOULD BE FIRED!!!
UPDATE: So we finally got our picture today. I was told by the Assistant Manager that Jacob received a «stern talking to» in response to my previous review. Seriously? A stern talking to? No discount for the massive inconvenience or the extremely rude behavior of their employee, not even a real apology.
DO YOURSELF A FAVOR AND NEVER SHOP AT AARON BROTHERS!!! And Jacob, if you read this, you are so lucky my wife was with me or I would have kicked your butt!

Very professional and good work but seems quite expensive. I wish I had gotten some more pricing options but in the end the quality of work and end result was good.

It took them 1 day to frame our watercolor
crooked
over cut on mat
wrong size mat
four days later and they haven’t even started to correct their bad work
try another place

Well, I have shopped Aaron Bros for years, when needing framing or other items. Recently, I took up painting. My fiancé’ has gotten me a few gift cards for there, so I could buy some paint supplies– canvas’ and brushes, etc. I was waiting for a sale on canvas’, and one came across my email. In I rush, excited to get 50% off of them, only to be told that the multi packs aren’t part of the «sale». I said I hadn’t noticed that on the ad, but when I got home– yes, in VERY, VERY, VERY small print at the bottom, it says multi packs are excluded.
A few weeks later comes another email, this time saying buy 1 get 2 FREE, and it says, very specifically, in LARGE PRINT, ALL CANVAS on sale. I look VERY carefully at the ad, and absolutely NO WHERE does it say multi packs are excluded. I even tried to print out the ad to take in with me, in case there was any question, but couldn’t get the whole ad to print out, no matter how I tried.
In I go, once again, and I’m told that the multi packs are excluded. I say to the manager, Um, no, why don’t you pull up the ad? You’ll see it clearly says ALL CANVAS, and there is nothing noting any exclusions of any kind. He refuses to pull up the ad, I offer to show it to him on my phone, and he says, very irritate, You came in here during the last sale trying to pull the same thing. As though I AM the one pulling a scam here– not Aaron Brothers, who is obviously partaking in false advertising.
He refused to honor the sale, and after rearranging my schedule totally to get in there during this 3 day sale, I walked away empty handed, once again. If I didn’t have a large gift card to use, I wouldn’t go in again for anything.
I took time to send the ad to Aaron brothers, and comment on it’s misleading customers, and after no response, sent an email directly to them at their corporate offices, but it hasn’t seemed to deem a response.
Shame on you Aaron Brothers! False advertising, and ticking off customers who have been loyal for years really doesn’t increase the bottom line…
Darn, I wish I knew how to ad a picture, I’d put in a picture of the ad to prove it!

I just picked up my custom frame job last night and I am SO HAPPY and IMPRESSED with the job they did. I worked with Patty to design a frame for a piece of artwork. I’m VERY particular about my house and didn’t want to mess it up. She walked me through the process and was so helpful and patient. Cannot say enough good things about her and the process!

Oh my goodness. Just the worst. The worst ever. I will never return.
It took forever. Why? Because the guy helping me in custom framing kept leaving me to ring up lines of customers at the register. WITHOUT SAYING A WORD. He just walked off. Like 3 times.
Did I mention I’m just standing there? 8 months pregnant, no less? Unacceptable customer service regardless of the size of my belly.
That was not the only measure of incompetence but I won’t bore you with the details.
Okay maybe one more. I had to repeat 5 times that I needed a white mat and white frame and super simple because the room is busy. He kept trying to give me ornate custom frames and non-​matching mats.
Oh it went on and on.
Trust me. There’s a reason I walked out. And I will never EVER walk back in.

I brought in some framed prints to have the prints dry matted and reinstalled, and the guy helping me, although nice, kept trying to scratch my non-​glare acrylic on the frame. He very nearly put it face down on top of metal mounting hardware, which would have been disastrous – I had to physically stop him from doing it. He also laid the frame face down on the edge of the table, which means that the corner of the table pressed against the acrylic. He also scraped a folder across the surface. There was no attention to detail. I do not have confidence that the job will be done without damage to the frame or print.

Very disappointed, the 1 Cent Sale does Not save any money compared to better local shops.

I have to say, Aaron Brothers seems to always come through for me when I need them.
Went in earlier this week to pick up a shadow box to put my Ironman 70.3 medal and bib in and was pleasantly surprised when I found a 1c sale going on. If you purchase an item at regular price, the second item is just 1c.
I have a few other items that I wanted to put into shadow boxes as well but never got around to it. I asked the sales associate if the shadow boxes were include in that sale and sure enough, they were! I picked two rather larger shadow boxes for under $ 50 and both projects are now complete and hanging nicely in my office.
When I went to check out, the cashier was very friendly and got me out of there pretty quickly. I was thrilled to not only get a GREAT deal but receive excellent customer service.
Thanks, Aaron Brothers!

Well, my like for this store places me squarely in the minority but I’ve never had anything but good luck here.
I’ve only purchased frames when they have their 1 cent sale
(basically a 2 for 1 sale for those mathematically disabled, like me) or when I have wanted a poster or picture custom framed.
And if you don’t sign up for their coupons and use them, you are jes’ plain dumb, okay? Their coupons make all the difference in the world unless you are independent wealthy. I recently had an expensive item custom framed and literally saved hundreds of dollars just for giving them a coupon.
Again, maybe I’ve been lucky here, but they’ve been good to me.

This store has a very good selection of very inexpensive frames. It seems very understaffed as I was the only one in the store and was told I had to come back to pick up a custom mat because another employee was about to go to lunch. I asked repeatedly the manager about any kind of bulk discout for doing 20+ custom frames, to which I got no answer.
On another trip in, a clerk told me that they were running a special starting the next day. After shopping around they are about the same as other craft stores on price, but never made me feel like they wanted my business.

Brought a load of pictures across when we moved here and wanted frames for them. Neighbours recommended we try this place and gald we did. They had an impressive selection of frames at what I consider to be a reasonable price and they had 40% off that too. Service was friendly but easily overwhelmed by having more people in the shop than the staff can reasonably deal with.
Got the picture frames home and discovered that one had minor damage to it. Took that back and they replaced it immediately. I also needed some glass cut but their cutter was broken; they took the glass from another frame and gave it to me free.
Good place and didn’t experience any of the problems that others have had.

With everybody having problems like this, at Aaron Bros., they should know that there is a FastFrame store about 3 miles North on El Camino Real. They will complete the job right then and there. They usually do small jobs within 5 minutes and will be competitive and beat Aaron Bros. prices and Michaels which are both owned by the same co. I know because all my art is done perfectly at FastFrame. They have a much better selection and all of the frames they have displayed are in stock. They even have a professional artist on site. Go To FastFrame instead of dealing with the mumbo jumbo of large retailers and bad customer service!!!

Ummmmmmm, yeah. Maybe it’s just my mood, or the fact that I feel kind of crappy today.
Or not.
One of my girlfriends and I attempted to patronize this store today, to only partial avail. We went there so that I could exchange two frames (accomplished) and so that she could have a photograph framed (not accomplished). Since I’ve done it a thousand times before, I told her I’d help her. Our conversation with a guy there named «Guy» went something like this:
My friend: HI! I’d like to have you put this print in this frame and put hanging wire on the back.
Guy: Oh. Um, okay (clearly annoyed). I don’t feel like doing paperwork for it. Just lay it down over there on the counter.
Friend: Okaaaaaay.
[a few minutes later]
Me: Hi! Is it possible to get some help?
Guy: I said I would put the wire on… I have to do it myself, though, so it’s going to be a little while.
NOTE: He is not doing anything else that should keep him from helping us.
Me: Okay… no problem.
Friend: Can you also put it in the frame for me?
Guy: Oh, Gosh. I’m going to HAVE to do paperwork for it, then!
Friend: Okay, that’s okay, right?
Guy: I guess.
Me: What is your charge for putting the picture in?
Guy: I don’t know. I would have to look that up (still just standing there).
Me: (looking at friend) Do you wanna just go to the Aaron Brothers in Solana Beach? They can do it there.
Friend: Yeah — that’s great.
Me: Okay, because it sounds like they don’t have the time to do it here.
Guy: Nooo, no… we have the time, it’s just that it’s crazy in here right now.
ANOTHER NOTE: We look around and there is NO ONE THERE! We’re literally the only two people in the entire store. Now I know why.
Me: That’s okay — no problem. We’ll take care of this somewhere else.
Guy went on to exchange my two frames… not without bitching about it, though!
And then we left.
Can I ask you a question? Since the place had a name like «Aaron Brothers Art & Framing,» was I wrong to assume we might be able to take something there to get it, I don’t know, maybe FRAMED? Guess so. I won’t bother trying again.
As an aside, the Aaron Brothers in Solana Beach is awesome.