Toys R Us/Babies R Us

Last night my husband and I spoke with the store manager Lawrence. We bought a stroller and it arrived to our house broken. After 1 hour of waiting on the phone with toys r us, they sent us a new stroller and emailed us a packing slip to mail back the broken stroller. When we went to mail the stroller, the packing slip didn’t cover shipping and we had to pay $ 50 for the shipping. We brought the receipt to the store and I spoke with the manager. He refused to give me a refund, and I told him that I would even be willing to accept a store credit. He said there was no way he could do that– which is ridiculous. Any baby items we need we are now getting at target. What manager does not have the ability to issue a store credit when the company sends a damaged product.

We saw a gift online and rushed in to pick up in store. Two days before Christmas and we hit the last one. We were lucky and the speedy checkout was helpful.

This store is in serious need of a facelift, in fact, I think the business in general should reshape their image a bit. I wasn’t too impressed with the clothes section, but there were a lot of toys obviously. The lay out of the store felt weird and did not flow. I think if you are looking for toys then this is a good place to go, but everything else I would go somewhere else.

Wow, where do I start. Actually I won’t get all into it. All I will say is try your best to avoid this place. Feels like I’m shopping a big a** warehouse, no color, no excitement, no nothing. It’s similar to shopping at a Ross, or goodwill. The roof is exposed, actual ceiling fans, instead of standard air conditioning like normal big box stores. The list goes on, do your self a favor. AVOID AT ALL COST!

Terrible customer service. Do not go. Went there twice, both times incredibly difficult to find a person.
The corporate policy is very clear — higher few employees, pay them nothing, overwork them. Their attitude towards their employees and customers is one of total disrespect and I will not be shopping there at all anymore.

I must say that I have never left a one star for a review but this place earns it. Lawrence, an employee there, left me waiting by the diapers for too long and when I requested to see him to ask if they had other diapers he never showed up. I had to ask two employees to find out. There’s no costumer service and I’m quite tolerant of over worked employees, but they have no cordiality.
I’m really disappointed. I would go to a competing store for your child’s needs.

Store Manger went out of his way to make sure my girl is happy, we’ve been shopping from this place since 2012, we had nothing but a great experience.

Poor customer service. The man who helped us was not friendly and was kinda rude. I would have asked to speak to a supervisor, but he was the supervisor. Long wait in line. Did not have the item we needed to use our coupon. We won’t return. I’d rather drive all the way to Daly City. They are very kind there.

This store might have a bad reputation, but the customer service I received from Chanthan was deservedly 5 stars. Maybe you just need to find the right associate for a better experience. No complaints.

Widest selection of Duracell batteries ever!
Every size in plain, quantum, and rechargeable varieties.
Awesome!

While on vacation my babe needed some supplies so we made a quick trip here. This location really didn’t have much of a selection with baby products. Organization wise– lots of work is needed as the whole store itself was a mess.
I went to restroom and that was stinky hot mess. This store should strive for a little more cleanliness, especially for the amount of staff they had working the floor.
Glad I found some things I needed but probably the worst toys r us/​babies r us I have been to thus far.

I ordered a thermometer online and chose to pick up the item in-​store.
I was a little disappointed in the packaging as this gift was for a baby shower. Lee, the Manager, saw that I was disappointed and did everything in his power to try and help me find a different thermometer. I wound up getting something else off the registry, but this gentleman was very kind and understanding when he didn’t have to be. He not only dealt with me with great respect, but he had a multitude of issues happening concurrently, (Police even showed up for a prank 911 call), and yet Lee remained very put-​together and calm. I have to say thank you to him for making my experience very pleasant when it could have gone so much worse.
Thank you!

If I could give less than 1 star, I certainly would. I went to purchase an item for my grandson. I could not locate it on the shelf so I went to the customer service line. I stood there for at least 20 minutes while the one cashier talked to a customer. There were at least 6 associates hovering around and not only was another register opened but none of the staff even glanced toward the line. Four people in back of me left and two on the other side threw their items down and exited. Finally, I asked to see the manager and was told he could not be disturbed. I went through the store and ran into Brian who said he was a manager. He checked the item number and discovered that it was not available. He offered me a similar product but by this time I was so done with the store, I left without a purchase.
I am amazed at the sheer laziness of the staff. I certainly expect to wait during this season; however, there were so many associates hanging out, laughing and talking without regard to the many customers patiently waiting.
Not ever again!

I put a bunch of toys on layaway at this store. When I went to go pick up my order, I come to find out that the box the employee brought out had some other toys inside. The toys were switched with toys that I never even put on layaway. The box had my layaway number and name on it though. I told the employee that these were not the correct toys. He offered to walk with me to the aisle to find the ones I needed. SURPRISE! They weren’t on the shelves and SOLD OUT. I ended up just getting a refund. So whoever works in the back room that handles the layaways, MERRY XMAS! Thief…

Seriously? Bryan who’s a department supervisor can ring me in at the counter? more like this store ran by lazy people… yeah i said it.

This store is terrible. The staff aren’t very helpful and you can and will wait for long periods for any kind of service at all. Most things are either out of stock or out of place. Overall it’s simply a disaster. You can find most things they sell on amazon for much cheaper and with reasonable shipping. I decided finally to write this review because today was the third time in a row that the service was just awful. One of the employees looked up and found our crib at another store, even gave us our 20% off coupon to use on it. We drove to Union City only to find out we couldn’t use our coupon and therefore couldn’t afford the crib we wanted. What a waste of time. Disappointing.

This store sucks. Don’t waste your time or gas, just go to another location. Tons of employees socializing on the sales floor while there’s a line of folks waiting to check out; mismatched tags on shelving vs product placement; crappy inventory of anything useful; AND 25% of the furniture on the floor is not marked with labels for info or price while you cringe to go find someone to ask further info. No way.

This store sucks.
I have been there 3 times.
1. I was pregnant and in the neighborhood, thought I should take a look around to see about baby things, maybe learn about baby paraphernalia and possibly even register. The place is like a desolate warehouse filled to the ceiling with baby stuff, with no employees to help you. I wandered around a little while, got freaked out by all the stuff I didn’t understand, and left. Needless to say, I did not register at Babies R Us.
2. I had a 3.5 month old and needed pumping supplies and a playpen. Baby was nursing every 2 hours, so I called ahead to make sure they had a space in the store where I could do so. Was told there is a comfortable lounge area with chairs, couches, changing tables. Reality — uncomfortable, very badly designed large closet. There are two changing tables jammed against each other so there isn’t a way to change two babies at the same time. The garbage is in the opposite corner as the changing tables, with no other place to put dirty diaper while you deal with the baby. Whoever designed that knows nothing about babies or diapers. The room is dirty, with a dirty easy chair and a dirty loveseat, each of which is in full view of the door. There are two huge pictures of monster sized babies, garish purple paint, and flickering fluorescent lighting. Gross. The one thing I needed to buy at the store wasn’t on the shelf, and I had to wait in line at customer service in order to find an employee who could check the back (they had some, they just hadn’t restocked the shelf). The playpens were all deluxe with whistles and bells, I just wanted basic. I bought my pumping parts (expensive!) and left.
3. I needed a high chair. Knowing nothing about high chairs, and given that they are expensive, I wanted to see them in person. We went to the store to check out the floor models. I saw a pregnant couple sitting at the registry area, and the entire time we were at the store I didn’t see anyone help them. Employees are hiding, they must be around somewhere. Certainly there were none we could ask for help. Baby got fussy so I took him to nursing area. He couldn’t nurse, he kept stopping to stare at the monster-​sized babies on the wall. I assured him they were just pictures, but at 9.5 months, my words did not comfort him, he couldn’t nurse, we left the room. We tried to look at strollers, but there was no one to explain the hundreds of strollers. We left without buying anything.

This may be perhaps the DUMBEST-​waste-​of-​time experience ever:
I received an email notification from Babies-​R-​Us that the item (Ergobaby 360 carrier) I’ve been waiting on has been re-​stocked! Eager to purchase, I tried calling the Emeryville store to confirm their inventory. Couldn’t get through! It wouldn’t even ring, nothing. Frustrated, I called the Vallejo store to see if they could help me get through to the Emeryville store and place the item on hold for me. Melissa was SO HELPFUL AND EFFICIENT, she was able to call over and place the item on hold for me til the end of the night with no problems whatsover. Happy happy happy right?
So here’s the kicker, my husband rushes over to the Emeryville store before they close to pick up the item on hold for us… But wait for it… THEY WOULD NOT SELL IT TO HIM because there was a supposed «street release date» for that store, yet it was displayed on the sales floor, online AND being held for me. If this were true, the Emeryville sales associate who spoke with Melissa and put the item on hold for us should have informed her of the «street release date» and shouldn’t have told her to tell us, the customer, to pick it up. Waste gas? Ha! Yeah no, not on my dime!
I had to call the Vallejo store to call Emeryville to straighten everything out. Steve, a godsend at the Vallejo store went above and beyond for me! He researched the product and found no «street release date» at all since the item was available at all stores and online, so what the heck? As he told this over the phone to Patrick, the assistant manager at Emeryville, Steve was rudely hung up on in frustration by Patrick! I guess Patrick didn’t wanna hear it? Patrick was also the manager helping my husband!!! Patrick, how professional you are to hang up on your own colleague from another store trying to help out YOUR customer! Patrick ends up giving up and selling it to my husband, thankfully!
Honestly though? How shady are they @ the Babies R Us in Emeryville!!! Get it together, this is for our babies!!!
Ps. I gave Vallejo Babies R Us a Rave review for their outstanding customer service in this matter! Steve apologized profusely on behalf of the Emeryville store. How friggin sweet for him to take total blame for this genius they hired at Emeryville known as Patrick (sarcasm)

I had been doing quite a bit of research on strollers for our first baby. I was down to two finalists, but wanted to check out my top 4:
1.) Uppababy Vista
2.) Orbit G2
3.) 4moms Origami (mostly cus it’s SO cool!)
4.) Bugaboo Cameleon
… NONE of them were available at the store. :-/​
They were available online, though. Plus, there are often 10%-15% off coupons available online if you look around and you won’t have to worry about lugging a huge box home.
I did appreciate the stork parking for expectant mothers.