Nike Store

I came in looking for some «Free» shoes and a gym bag. I walked a clean circle around the store looking for acknowledgement or some semblance of service. I observed other people with no signs of interest being queried for help, I received none. I have no intention of ever coming back to this store. It is over staffed yet the customers are under serviced…

this store is permanently closed

I came in after I found Nike Free Runs on sale online for $ 60. I called in to see if they had my size in stock. They did… exact same shoe, BUT for $ 100.
I explained to them how online, it was advertised for $ 60 and asked if I could get it price matched. they said YES!
I immediately came in with the screenshot on my phone. The 2 people working there did everything they possibly could to make me feel like a princess! It was awesome! I felt bad for constantly changing shoe size (I want perfection in my running shoes!) but they were very accomodating. Definitely will be back!

I love Nike but will never go back to this location again. I definitely agree with other Unilocalers about the customer service… one word. HORRIBLE! My boyfriend and I walked in last Saturday. There was hardly anyone in the store so it’s not like they were overwhelmed and ALL the employees were in the center of the store talking to each other only and telling jokes. At one point I got startled as I was browsing because one of the employees made this very loud elephant sound over and over… I guess he was telling a joke!
Not one word was said to me or my boyfriend when we walked in or walked out. We both left and said «that was the worst thing we have ever seen in a store».
They need a new manager or something in this location if many Unilocalers are saying the same thing. Not much of a selection either for this large downtown location.

Excellent customer service. Yesterday the nice man at the counter helped me locate the one type of shoes my daughter wanted. He called another store. He even offered to help me with the order.

I seemed to have the opposite experience with customer service. Walked in on a busy Saturday night and was greeted by and offered help by 3 employees. I was there for a Fuel Band and stated that and one guy jumped into gear. Took me over and showed me the bands and explained how it worked it detail.
We grabbed some other items as we had a 30% off coupon. Turns out we couldn’t use it because it was for the outlet stores but we were not upset because the outlets don’t carry the Band. They were helpful in offering up tips on the best stores to get the best deals.
When I got home and opened my Fuel Band, there was no space for a stand and it wasn’t anywhere in the box. I called the store and the guy I spoke to gave me his email address and asked me to give him my home address and he would mail one out to me. That’s awesome customer service right there!
I will definitely shop here again when given then chance!

Very limited selection for such a large space.
I have to echo the other reviews regarding customer service. I browsed for about 20 minutes this morning. There were maybe two other customers in the store and 4 or 5 men working the floor. Not a single one greeted me or approached me at any point. They spent the entire time talking to each other.
I won’t return. Especially since I can buy Nike items at the San Leandro clearance store for a fraction of the price and ten times the selection.

I like this nike store!
I think the layout is really cool. They have a bunch of shoes on a semi circle shelf.
Haha its cooler than I have described it hahaha
There is a computer station where you can customize a nike shoe you want. I thought that was pretty awesome.
I was just looking around and I think it was obvious, so employees didn’t come to ask if I needed help. I didn’t mind.
The store looks great :)

I feel that all the previous negative Unilocal reviews were just folks venting out, but I frequent this Nike store for the past 5 years (from the beginning of my 4 years at Cal to now).
Great customer service, friendly, staff and clean environment. These employees really know their products. Ask them a question and they help you fulfill your needs.
My sales representative was Rodney, and he took the time to help me set up my Nike fuelband. At first there was a technical fault with the fuelband, but his manager Kenny replaced it right away. It’s funny, they gave me the best customer service and as a professional/​customer, that’s all I can ask for.
Great store with some cool folks. Definitely getting my Nike gear from this place.

Horrible costumer service… Girl that rang us up forgot to take sensor off of clothes, cause she was in such a hurry to get back to the iD counter. SMH

Very cool ID store. The guys working are full of info (and jokes).easily one of my favorite stores!
They have just about everything in regards to Nike running.

I decided to come here first to gear up for the Nike Women’s Marathon in October and check out the apparel. Unfortunately customer service here is lacking. The store was empty on a Tues afternoon and the workers failed to acknowledge my presence. I did a full walk through too. I wanted to try some shoes and no one came to help me. Oh well. I’ll wait for the expo.

The only place I choose to visit for my sporting/​work out needs as far as outfits and shoes/​accessories go. This store is organized really well and I LOVVVVVEEEE that its never crowded. I can barely get a word in with the associates at the Nike store in Union Square but at Bay street, I’m sure to find stuff for me, the hubby and friends/​fam for sure.
The sales associates are really easy going, and don’t mind if you ask for multiple shoes before you make up your mind and are really good about ordering me or locating the shoes I want in a particular size if it’s not in the store. I also love the feature of customizing my shoes. I only have Nike’s for sneaker’s now. I refuse to wear any other brand for comfort/​workout shoes. My whole family is hooked now.
I have successfully recruited my former New Balance crazy siblings and the Puma lover hubby. We all have Nike’s now, in every style, color combo and design lol. I actually make it a point to shop this location specifically as opposed to Nordstrom’s Nike section or the Union Square Nike store because I know there will be an associate that will help me and ring me up when ready instead of having to frantically hail one down. =)
Plus, the selection of clothe’s, gym bags, etc changes pretty rapidly in this store so I love all the new Just In arrivals.
FYI there is only metered street parking, but good luck finding it or parking in the parking garage. (Charges hourly rates, Nike does not validate) but it still beats finding parking in the City.

I would rate their customer service… but they don’t provide any.
Walked in to their near-​empty store, perused the shoes, no one came to help so I headed to the register where someone finally asked if I found everything. I pointed out what I wanted to try, he disappeared. I sat down, took off my shoes, played a few moves on WwF, still no shoes to try, checked 2 different email accounts, realized he was helping someone else behind me, all while a few other salespeople were wandering around. I put my shoes back on and left. All without anyone saying a word.
Seriously, all one needs to do is say something like «I’ll be back in a few minutes» or «I’m taking care of someone but I’ll be right with you.» It IS that simple.

The customer service is good, but all they really have is clown colored rainbow shoes & a lot of plain, boring clothing for males & females. I think there’s a better selection of Nike stuff at Sport Chalet, or even Sports Authority. Sad.

Selection isn;t amazing, but the staff are polite, the store is clean, and the location is so convenient to drop off used sneakers.
Love it!

Stopped in on my weekly visit to Bay Street. I needed sweat pants and knew the Nike Store would have my size (sm). $ 50 bucks for fleece sweats. The great thing about the Nike Store is that they sell only the high end gear, they don’t shrink, and the sizing is pretty consistent. I’ve gone to the Nike Online Store and found the same pants for $ 35, but you still have to pay the sales tax of 9.75%, plus shipping. So go ahead, spend your hard earned dough. Everything there is the latest from the current catalog. Tons of shoes, if that is your fetish. Good sale items, not the stuff you see at discount sporting goods. The staff are all good looking, lean, and healthy. $ 50 ducts for sweat pants? I won’t buy another for a least a year. Lost a star because they still are pushing the Tiger Woods stuff. Other than that, Just Do It.

I love this joint. They have a wide array of styles from SBs to hoodies to King James fits to gear for the serious runner.
Every single time I’ve gone here, the staff has been genuinely helpful and courteous… like 5 star hotel courteous. You can tell that they really enjoy working at this place, probably due to the employee discounts they get.
Its not cheap but this isnt an outlet store. I’ve bought a hoodie, some Pegasus, personalized a t shirt here, and bought gifts for friends. Each time ive walked into this store, its been an enjoyable experience, even if didn’t purchase anything. They have gear in here that you won’t find in any other Nike store in the area. one of the reps was telling me they sometimes get gear thats only sold out of Oregon and NYC. Hope this place is here for a long, long time.

I was thinking that this store would at least be half the size of the SF store but I wrong. It is probably one tenth the size. If you want a custom Nike T shirt come here, if you want to get a color select pair of Nikes come here.
They have a limited selection of clothing and more than half was basketball stuff. Isn’t it baseball season. The strange thing is that nothing seem to be on sale. Even at Macy’s they have Nike stuff on sale. The last time I went to Lombardi’s on Polk Street the volume of NIke stuff was 3 times as much. Shouldn’t the Nike store «Just Do It» for a customer such as me or you…

They’ve only been open for about a month now and have already had a 40% off sale!
Bravo Nike Bay Street. Bravo.
Ps. You can customize your own Nike shirts here! If theres someone there to do the printing, it can take anywhere from 5 minutes to a few hours. Keep your eyes peeled for me and my custom shirt after the holidays!
It’ll be nerdy to the max. Ooohhh yeahhh (: