Greyhound Bus Lines Fare & Schedule Information

— – this review is being posted for Greyhound Bus Lines as an entire company — —
IS GREYHOUND TARGETING THE POOR BY REQUIRING GIAGANTIC FEE INCREASES FOR THOSE WHO CANNOT BOOK THEMSELVES?
Let me start by saying that I will NEVER use Greyhound again. Never.
I had the unfortunate experience of riding Greyhound just after graduating college. My experience was that the facilities and buses were dirty. The facility lacked adequate security. Now I find out that they are targeting the very people that keep them in business by charging those who most need their service HUGE service fees.
My latest experience: It was horrible.
My sister, who is staying with me while she completes testing and assessments in consideration for a liver transplant, needed to return to Yuma immediately to provide care for another family member.
Because my sister does not have checking or lines of credit, she asked me if I could book her ride for her online. She wanted to make sure that she had a spot reserved. I went to
to arrange for a ticket and transportation for my sister. Greyhound quoted a price of $ 34.32 for a one way ticket. As I completed the forms online and proceeded to checkout, the cost of the ticket had changed to $ 52.32. As I researched the change further, I realized that Greyhound has a policy of charging an $ 18.00 fee if you buy the ticket but are not the person using the ticket. Greyhound listed the fee as a «Gift Ticket Fee.»
I contacted Greyhound customer service. Based upon my conversation and the lack of English spoken by the rep, I am assuming that Greyhound has outsourced its call center function overseas. The CSR I spoke with explained to me that the fee is a policy of Greyhound and it is charged to cover the additional costs and for convenience. I asked him to breakdown what additional costs they were incurring? He was unable or unwilling to justify the fee. He kept reiterating that «this is our policy and you must pay Gift Ticket Fee.»
My feeling here is the Greyhound has instituted a policy that is direct fee on the poor and indigent. This policy has the DIRECT EFFECT of raising rates on those who can least afford it. In my sisters case, the cost for me to book her bus fare was an INCREDIBLE 52% INCREASE over the advertised fare.
Greyhound…it is no wonder your ridership is in continual decline. It is no wonder that your company is on shaky financial grounds. Wake up. Take a look at your reviews online. Read what people are saying about you. Your organization used to be considered an icon in the American transportation system. Now you are looked at with despise.