GQ Formalwear

We did not run into any issues with GQ, everyone’s tuxes looked great the service was good and pic, up and return were easy. We used the hotel pick up option, which was nice. It was strange to me that they gave my dad and my father in law shoes with rubber bottoms saying that they usually give fathers those shoes because they are less slippery. Both of our fathers are in their 50’s, they really don’t need slip resistant shoes that are hard to dance in. They also did not ask my opinion on this, they just did it.

I was asked a little last minute to be part of a wedding for a close friend in October ’12. I called the place and had a lady answer. I let her know the situation and instead of saying she would give the groom a call to confirm I am part of the wedding now, she started saying the groom had to give her a call and started telling me that not all the grooms men had gone in for their measurements. Uh, not my problem lady. She obviously needs to work on her customer service skills since she was really rude over the phone.
I had MY wedding a few months earlier and didn’t have to deal with attitudes. If it was up to me, I would have gone elsewhere for the tuxes. Since I really had no other choice, I visited the store in Elmhurst. I was greeted by 2 gentlemen which were great at what they do. They honestly made me feel I was appreciated and couldn’t have provided better service! Then… I was transferred over to the bitchy lady to check out. While I was counting my money to pay her (I had a lot of dollar bills since I work for tips) she had her hand extended. Usually people proceed to put their hand down and let someone finish, but no she also started tapping her fingers with the other hand. RUDE!!! Anywho I just wanted to get out of there so I didn’t count the bills twice.
The day before the wedding I went to pick up the Tux and was helped out by the lady again and this time she was the kindest person! (Talk about bipolar)
Overall, GQ knows what they are doing and they know it very well, I would just tell the lady to take her happy pills before dealing with customers.

We used Gentlemen’s Quarters in Elmhurst for our spring wedding. I cannot reccomend a better place for renting or purchasing a tuxedo for your wedding or other event. The staff is so exceptionally knowledgeable on tuxedos, it made everything go so smoothly. When we went to choose what we wanted, they let my husband try on anything and everything he was interested in to actually wear it and see it. In terms of getting our groomsmen measured, they made the process so easy, whether they guys went elsewhere and dropped a postcard in the mail or came in to the shop to get fitted.
As our wedding day approached, what I particuarly liked was their attention to detail. At Gentlemen’s Quarters, you are custom-​fitted by their talented tailors and employees and you actually try every piece of clothing for the tuxedo when you pick it up. This allows for custom-​tailoring of each part of the tuxedo. My husband has stood up in weddings where he picked up a tux in a bag (they didn’t have dressing rooms) and hours before the event found out the pants were too short or the shirt didn’t fit or the shoes were too narrow.
But at GQ, the quality of the clothing and accessories were wonderful, everything looked FANTASTIC! The staff is VERY knowledgeable on everything you need to know about tuxedos and I couldn’t have asked for a better experience.
I would HIGHLY recommend this place to anyone to use for your wedding. You will be so happy with the service, not to mention the men will look fantastic in the latest styles.

We worked with Donna from GQ and she was very informative. She did a consultation with us to try to decide our groomsmen attire and more importantly what my handsome husband was going to wear. They also had attire for my little ring bearers (5T). My husband was able to try on many different tuxes during the consulation to decide what style of tux he wanted to wear. He’s 6’4 and they still had many different things for him to try and choose. He took himself and all 11 of our groomsmen with him to do their fittings. He said all went smoothly and efficiently. The pick ups and drop offs were pretty smooth too. After the wedding, we returned my husband’s tux and we were missing the cufflinks and his vest. They didn’t care about the cufflinks and they gave us a 7 day grace pd to return the vest or they would charge us $ 60.00 for it. I thought that it woudl be more than $ 60.00. But luckily we had just left it at the hotel and we returned it the next day with no extra charge. They were quick to reply with any questions we had. Their prices were comparable to the chain stores with better service. They have 2 locations — one in Elmhurst and one in Schaumburg. We were happy with the service and product.

It’s hard to review this place, as my husband did most of the interaction with them, but I’ll tell you from what my experience was, and what I know…
My first experience with GQ Formalwear in Elmhurst was when we were looking for a tuxedo place for our guys. We went to three places, and this one, was hands down the best place we visited. It was the only place that actually had tuxes in-​house for my husband to try on, and the man that helped us was sooo nice. It was also pretty large, so we didn’t feel cramped trying things on, and because they focus on tuxes, they were very focused on us, as opposed to the bridal shops we went to, where they were more concerned with the brides who walked in. now obviously, when I was shopping for my own dress, I would have liked this kind of service, but now that we were at the stage of looking for tuxes, we needed someone who was going to focus on us for that!
Anyway, the prices were also very reasonable, and the coolest thing was that he told us that they always have tuxes in stock, so if by chance a tux doesn’t fit one of the groomsmen, they should have one in stock that should.
So that was MY experience with them. Unfortunately, when it got closer to the wedding, apparently the lady that works there was not as nice as the guy we had worked with. Again, I don’t really know the whole story, but my cousin did have a complaint that the lady was very rude to him. I kind of just shoved it off as her having a bad day, but then a couple days later, my husband had to deal with her also, and she again apparently wasn’t very nice. First off, 7 out of the 10 guys who needed tuxes from there are out of towners. They all were coming in the Friday before the wedding, and had planned to go together to get the tuxes. Already on Thursday the lady called my husband saying that people need to start picking up their tuxes. He told them that the rest of everyone else would be there Friday. When he talked to her again on Friday, she then rudely insisted that they come separately and at different times. So my husband had to recoordinate everything with all these people to make sure it would fit into everyone’s busy schedule (with people working and needing to travel to chicago during crazy Friday traffic!).
What I don’t get is that they said that all the tuxes would be there no matter what, and that they even have extra in-​house for «just in cases»… Then why did it matter when we picked them up, as long as it was before the wedding?
Anyway, like I said, that’s all I really know about the whole situation — hey it was the day before my wedding. I had more important things to take care! All I know is that the tuxes are usually the easiest thing to deal with, and according to my husband, it become more stressful than it should have been — in fact it caused him and some other groomsmen to be late for our church rehearsal.
Overall, I would still recommend this tuxedo place, as they had some good choices, and are exclusively a tux store. If at all possible though, I would then coordinate in more detail beforehand then with them on when to pick up the tuxes so that they don’t surprise you the day before your wedding.