Footlocker

This store has changed a lot. The customer service used to be a lot better. I hate the associates that are working in the House of Hoops. All they want to do is push shoes in your faces to people who they think are sneakerheads. I might not be a sneakerhead however my boyfriend is and I tend to buy a lot of sneakers. Long story short, I ordered them online. Footlocker… you suck!

Got a great hoodie, sick shoe strings, and a t-​shirt. Great service. Awesome selection. I actually prefer it to the one in/​near Times Square. Only reason it’s not 5 stars is because of minimal seating.

I walked in with a friend and started glancing at a pair of converse that I was considering buying because mine have become all beat up. A sales girl was in the middle of helping someone, quickly finished with that customer and came over to ask me if I needed help. I asked for my size and expected her to take a while since the store was packed and she was helping someone before me and the place was pretty busy. The sales girl «Jennifer or Yennifer» (can’t remember) returned less than five minutes later with the first customers sneakers and two pairs for myself to try on because she couldn’t find my exact size. Fast customer service AND considerate (as most shoe salesman are snotty). I will be returning here every month to feed my converse addiction as long as they have a salesgirl like her!

Theservice is great at this palce. The guy did everything he can to make the shoes better for me. The help I got was awsome he did not rush you and at the end he apologized to me for not buying them since they still did not fit. The store is big so the crowed spreads out and its verey clean. I will come again.

When I was in high school many moons ago I used to work at a shoe retailer for almost two years. So I know –or at least I think I do– what it takes to work in type of environment (a mall which can be nuts, hectic, crazy, annoying, etc.).
So I’ve been trying to find a pair of sneakers that fit me since I have wide feet. I’ve been on the hunt for weeks and despite previously thinking that Footlocker sucks I was hoping someone could help me. Guess what? Footlocker, or at least their customer service, still sucks. Big ones, in fact.
When a guy offered «help» I began to tell him I was looking for wide shoes. As I was explaining I’d already tried some shoes previously he just ignored everything I said and began walking away. Then I specifically asked the sales person to get me two different sneakers in my size. Now, I had tried on one of these pairs of shoes several weeks ago and I never purchased them because I felt they were a little too snug. Anyway, I wanted to try them again (hoping they would fit better) along with another set. So the guy comes out with two boxes and I try on both pairs of shoes. However, this time the shoes I had tried on before felt very slightly long but overall great compared to the last time I tried these on weeks ago. I told him I was going to purchase them and he says «ok great. but you know these are not the size you asked for, right?» He goes on to explain that everyone wears this particular show a half size larger, which is really his way of saying «i want to make a sale even if these dont’ fit.» Well no wonder these fit great! Confused and annoyed I just left. I couldn’t believe this kid knew he gave me the wrong size shoe but didn’t even tell me.
I don’t understand why Footlocker is so ghetto. And I understand like all mall jobs, they primarily hire kids, but do any of them have any idea what it means to provide any real customer service?
I hate you, Footlocker.

Picked up a pair of Nike Rongbuk Mid GTX. On sale for $ 70. Really needed a new pair of hiking shoes. The service in this footlocker is a bit slow and a lot of sneakers sizes seem to be out of stock. The store looks great with it’s new wall display but they really gotta step up their customer service.