Manchester West Veterinary Hospital Inc

Don’t bring your dog here in an emergency, if it’s close to closing time… They close, when they close. Ill never return. Thank you for a confusing situation and plenty of confusing answers. Not to mention a ridiculous price for almost no help. Also, a crazy long wait time.

Dr. Roberts and the other Dr’s and staff are fantastic. Our first dog was well taken care of and they were always able to squeeze her in. They took care of her for over 10 years, and were there when we had to put her down. We take our new dog to Dr. Roberts and team and she loves it there as well. They are very thorough and don’t rush you when you have an appt. They will answer questions on the phone and call back with answers if they need to. Another great thing is they don’t push tests or procedures or rush them. They know the cost to the patients owners and only suggest other tests when the first course of treatment may not work. They have a groomer inside the facility as well that allows you to get your vet needs and grooming on the same day. I am on my second dog at this vet, and will continue to reccomend them to others.

Long story short. After a luxating patella surgery on my dog Oreo I picked him up and they explained to me that Oreo could not touch the stitches because it could be very dangerous if they came out. They gave Oreo to me without a cone, which I found very weird because after a surgery like this the only way a dog won’t get to his stitches is if they have a cone over his head. So I requested to have a cone put on him to protect him. A nurse came out and provided the cone for me and put it on him an assured me it would protect him.
I drove back to school in Chicago and I took off the next couple days to stay by him and make sure his healing process would go smoothly. They did follow up and call to make sure that Oreo was doing fine and at the time he was. While I was on the phone I asked if it was safe to go back to work and they said it was because he had the cone and it would disable him from getting to the stitches. Trusting them I went to work and left Oreo in his cage with his cone securely on as it had been for the last couple days. When I came home from work I saw that Oreo was bleeding and his stitches were completely pulled out and his knee was open almost to the bone. Frantically, I searched around for a vet that was open on a Sunday the only thing available was a ²⁴⁄₇ ER. As soon as I got there they pushed me to the top of the list and the first thing they told me was that Oreo was not in the correct cone, that in fact they put him in a cone that is intended for CATS and small puppies! This is the reason that Oreo was able to pull out his stitches. If they would have measured my dog correctly and put Oreo in the correct cone, not a CAT cone, my dog would not have had to been rush the the ER. They had to put Oreo under another surgery that cost me almost $ 1,100 in order to fix Manchester West’s negligence.
The morning after I left the ER I called Manchester West at 8am to talk to the manager about the situation. I told them the whole story so they could update my file as well as the manager. I was told that the manager would call me back as soon as they received the invoice and information from the ER I had gone to the night before. I called around noon the same day to make sure they got the fax and they stated they did and that the manager would be calling me. Around 4:30 I called again wondering if the manager was free yet. They said no, took my number down and said she would call me as soon as she was done with what she was doing. 7pm rolls around and I still received no call and find out that they in fact were closed! So this morning I called at 8am again to speak to the manager and they tell me that the manager was not in today but they would call her personal number and tell her to get in contact with me!
To say the least I am completely upset with the treatment that Oreo has gone through at Manchester West. I would not recommend this facility at all! Their negligence is what put my dog back in the hospital and could have caused him to lose his leg if his leg had gotten infected. I am still currently waiting from a call from the managerThis is not a place you want to bring you dog to!

I’m new to the area having just moved from Orange County, California. I have two dachshunds who dig, chase squirrels, generally run amok and can get strange injuries such as eye injuries, sticks lodged in their mouths, the fun never ends.
So needing to take one of the darlings in one day I Unilocaled vets and found this place. Still apprehensive I called but was quickly put at ease by the front office staff who helped me get in later that day.
Once we arrived the staff was excellent, they are friendly and very organized unlike some places where the office staff actually seem to wonder why all these people with animals keep coming through the door.
I’ve seen two of the vets there, both were great, not in a hurry, answered my questions, and the bill was very reasonable.
They also do a follow up call to check on your pet. Nice touch. Sad to say my medical care will never be this good.

Today, I came home to find that a tiny bug bite he got a few days ago turned into a full blown nasty looking abscess. poor thing had scratched all his skin off and it was definitely infected. I hysterically (yes, I freaked) called up this place and asked tearfully if they had a spot open ASAP. Keep in mind they close around 6 and this was around 4. They informed me they were all booked but could get us in first thing tmrw; unfortunately I had to work a 12 hour shift. So, they graciously squeezed Dewey in right away. We raced over there and very dramatically burst through the double doors like in one of those ER scenes. The doctor gave him a few shots, cleaned up his bite, bandaged his foot so he wouldnt scratch and sent us home with some antibiotics. Overall, very very professional and kind staff. I really appreciated Dr. Mary Stauder for fitting him in last minute. This will be Dewey’s new place for checkups!
FYI, this hospital is connected to the Central Bark West grooming salon. They are two separate entities but easily confused as one.

If you are looking for a Doctor that will take care of your pet like it was his own, then look no further than Dr. Roberts at Manchester West Veterinary.
When we first moved to the county from the city about 15 years ago, we kept driving back to the city to visit our old vet. One day our dog started scratching and wouldnt stop so we took him to the vet who diagnosed him with allergies and gave us some medication. To make a long story a little shorter we spent the next 8 months trying different medications and watching our poor boy scratch himself raw to the point that we decided to get a second opinion.
We took him to see Dr. Roberts and explained the situation to him. He gave our dog a thorough going over and said he wanted to do a little skin scrape to check something. He performs the scrape and leaves the room, in about 3 minutes he comes back to inform us that our dog had mange. Ten minutes with Dr. Roberts and he has the problem figured out! After prescribing some medication our dog finally had relief after 8 months of hell. Needless to say we were a little pissed at our old vet and equally as happy to find Dr. Roberts.
We took our dog to see Dr. Roberts for the rest of his life and always received the best care.
Fast forward to the present day. One of our friends had a dog that was unusually skinny, could only eat prescription dog food or he would vomit all over and was ridiculously lazy. This dog has been to another vet and they assumed food allergies but couldn’t tell for sure. They suggested that maybe they need to operate on him to figure out what was wrong. Due to some long and boring circumstances that I will not get into this person ended up talking to Dr. Roberts about this dog. He listened to the case, looked at this dogs records and made a suggestion to do a thorough blood test, it may not tell us anything but it was a good place to start. The blood test was done and sure enough Dr. Roberts did it again. The test came back with several issues that pointed to an overall larger much more serious problem than just a food allergy. Dr. Roberts even sent the sample to another lab to have the results confirmed. The future is uncertain for this poor dog but at least now there is a definable problem instead of an unknown.
I can’t tell you enough about how great Dr. Roberts is but if you love your pet and you live within driving distance, I suggest you make Dr. Roberts your new Vet because he is the best.

My dog experienced special health issues when he was a puppy. So, finding a vet to meet his needs, and who knows his background is essential. I am so glad I found Dr. Pletz! He was originally at another Vet Hospital and then moved over to Manchester West. In a heartbeat we moved with him. It is definitely a treck for us but it’s worth the drive to know my little puppy (ok, so he’s a big 85 lb dog, but to me, still puppy) is well taken care of!