P C F Managment

They littered my neighborhood with signs advertising a property. Tried for WEEKS to get in touch with someone. No return phone calls or replies to emails. House is still available and unrented.

I hired PCF Management at the beginning of 2014 to manage two condos that I own in Columbia. Right from the start, their management of my properties was problematic. They took nearly 4 months to fill one of my condo vacancies. When upgrades or repairs were needed, they would not honor their estimates and charged me significantly over the original estimate. When I disputed this, they got angry with me and threatened to terminate my contract.
When one of my condos failed a Howard County housing dept. inspection, due to the tenant’s failure to report a roof leak, PCF completely bungled coordinating the repair with the condo association. After a county deadline was missed, my condo was put into rent abatement and I had to negotiate directly with the county over a period of two months to get my rents returned.
When another unit went vacant in May, they took over 4 weeks to do a basic turnover (paint, carpet and a few other odds and ends). They put in a tenant whom they did not properly screen, even though their agent assured me that the tenant was highly qualified. I was not provided the tenant’s credit report until after the tenant moved out a year later. Without my authorization, they placed this tenant without taking ANY security deposit. Meanwhile, the tenant failed to pay his gas utilities during the entire tenancy. He was regularly behind on his rent, and caused $ 400 in damages to my gas stove, which PCF never recovered for me. I lost thousands of dollars due to this tenant, but when I asked PCF to compensate me even for just some of the losses, or to help recoup the losses from the former tenant, they got angry and refused to help.
I own other investment properties in another state, where I have EXCELLENT property management services. I am not the type of client who complains about all property managers and who cannot be satisfied. If you look at my other ratings, you’ll see that I’ve given 5 stars to another company. I know what quality property management looks like and PCF fails in every respect. I could write a volume on the sad saga of their mismanagement of my properties, but hopefully this short summary suffices to warn any prospective clients not to use PCF’s services. As I was shopping around for another management company in 2015, several of the prospective managers I spoke with also told me that they were encountering other deeply dissatisfied PCF clients. Stay away from this company. Do not trust them with your properties.

If I could give less than one star, I would. One word… inept. Don’t walk, run, if you are considering them as your property managers. I just wish I’d read online reviews before doing business with them.

I would strongly advise home owners not to trust their home to this company. Saying they are property managers is a joke! Run away from them. PCF provides little management. In the 7 years we had to rent out our house due to losing our jobs in the MD area, if I had not done the managing of our property from another state, I doubt the building would be standing. I had to not only tell them what had to be done (such as having the heating and a/​c checked, checking with tenants to see if they would be renewing their contract within the required time frame …) but I had to check repeatedly to see if these things had been done. Often they were not done the first time I told them they needed to be done. Communication was poor. They were absent in the management and communication process. We often had to drive 8 hours to check on the house ourselves because PCF were so non-​responsive.
PCF are absurdly in favor of the tenants. When we asked our tenants to leave, it took us many months to fix all of the damages and PCF only gave us $ 300 of our security deposit back! There were such blatant things as hundreds of trees growing out of the gutters, garage doors broken (but never reported) which allowed rodents to infiltrate the garage and house, but PCF thought the tenants were «golden». It cost us thousands of dollars and nearly a year of our time to get things half decent again, but we didn’t get to use any of the security deposit towards the damages. They were grossly unfair to us.
The tenants were allowed to store things floor to ceiling (horder situation) on every level of this home, so that when we wanted to have a termite inspection done, it could not even be checked. There was that much stuff that the inspector could not get in to see what he needed to. PCF Management Inc. said that was the tenants right to store all that stuff without any extra charge. They did not care that our property — earned by a life time of hard work — was at jeopardy.
PCF Management Inc. never advised us that rents had gone up, so that we were undercharging and losing out on $ 1,100 a month in rent that we should have been getting — rent that others in our area were getting. During this time our taxes had doubled and all of the damages caused by the tenants cost us thousands of dollars. It was neglectful of PCF Management not to tell us. They only look out for the tenants — not the property owners/​landlords. They don’t care what happens to your hard earned home. The tenant could knock down the walls. The only thing that mattered to PCF was if the tenants paid their rent.
The tenants were not required to leave the house in a clean condition. There were mouse and rat droppings all over the house which created a flea and mite infestation that took months to get under control. I got full body mites under my skin due to cleaning up the many messes left by the tenants. The medication for the body mites cost us hundreds of dollars, not to mention several doctors visits. Food and other liquids were stuck on the walls. A fire had been left in the fireplace for at least 6 months for us to clean up. The grass was always knee high, trees untrimmed, bamboo had grown over the lawn up to the back door. None of it a problem according to PCF Management Inc. The tenants got all of their security deposit back. Somebody else wrote «25 years of mismanagement». I couldn’t agree more.

We used PCF property management for three years to manage our townhome rental. We selected PCF property management mainly because their rates were the best. There aren’t very many reviews of property management companies out there so I am hoping this helps someone who was in our situation.
For the first year we had a great tenant and everything went well. As soon as this tenant moved out is when our issues began. After the tenant moved out PCF inspected the house and quoted us over $ 1,500 for miscellaneous repairs and cleaning. Fortunately, my parents were in the area and were able to do their own inspection. They completed PCF’s entire list of repairs/​cleaning in about 4 hours and spending under $ 50 in materials.
Our next tenant was a nightmare. They seemed to have a new issue they wanted addressed every month. They called PCF out for the most minor of inconveniences. PCF then quoted us to fix the problem. Their quotes were consistently high.
When the tenant moved out they left the place a mess, both dirty and damaged. PCF only charged them $ 400 against their security deposit and refused our requests for more. PCF’s reasoning is that they would have charged us $ 400 to fix the problems, which is an outrageous lie considering their bill after the first tenant departed.
If you are looking for a property management company I highly suggest you look elsewhere.