Pampered Pup Spa

I only take our dogs to the best and I’ve tried several groomers in the Lake Geneva area. Pampered Pup is BY FAR the best groomer around. When my dogs are there, they are treated like royalty and completely spoiled.
They were wonderful helping my puppy get used to the groomer when she was a baby. Now she’s 2 and wags her tail like crazy when we pull up there. My senior dog (13) has been going to Jenny since she was 7 and we just love her. She’s become like family. She listens to what we want, she’s VERY knowledgeable about breed specific cuts and she cares for my dogs like they are her own.
Beyond that they have a treat boutique that offers doggie treats that are safe for all dogs. They are corn, wheat, soy, gluten free! They smell good enough to eat and there are no preservatives! If you’re looking for a quality groomer that adds a personal touch, call Pampered Pup. They DO what’s best for the dogs and they do address any concerns with the owner before taking the dogs in to be bathed and groomed!

My sister already reviewed this place, but I have to reiterate her sentiments.
As Joy P. noted, my family had used this groomer more than once. We had never been thrilled, but there was one groomer we liked who was mysteriously fired the day before we brought our dogs in.
My mother was VERY specific with what she wanted – keep their fur long, let her know if there are any problems.
Not only did they ignore her instructions and SHAVE all three of our dogs, but THEY CHARGED HER EXTRA for «detangling mats,» which was ridiculous, because obviously they didn’t do any such thing, they just shaved them off.
They pressured my mom to pay before she saw the dogs (which she did, never imagining they would have gone against her explicit instructions). She was shocked when she saw them, to the point of tears.
The people at «Pampered Pup» had the audacity to defend what they did, and didn’t offer her any kind of refund.
Rude. Completely inept. And, beyond all that, our dogs now shake and whine any time they fear they may be taken to the groomers.
DO NOT GO HERE.

Think emotionally scarring a dog is impossible? Think again!
These people SHAVED our Cavalier King Charles Spaniels, despite explicit instructions to keep their fur long. I’m not sure what the groomers did to them, but they were so traumatized they were shaking. When they got home they kept barking at nothing, and looked so frightened. They weren’t back to normal for months.
We went there many times before this, and had mediocre experiences. But this was beyond mortifying. I can’t believe groomers could treat our dogs like that, let alone how they treated my mother.
The groomers refused to refund our money, and said horrifying things to my mother. She was in tears after their conversation. It was a heinous experience.
Edit: In response to the owner, that’s simply untrue. They were groomed 6 WEEKS before, and while they were matted, it certainly didn’t warrant shaving them down to their skin. But even if that were true, the way you treated my mother, yelling at her, and treating her like an animal (or how you clearly treat animals.), is beyond reproach.