Sage Pools

Sage built our pool this summer. The job was done quickly and his subcontractors were mostly respectful. Shawn was very responsive while they were building and I was writing checks. When the build was done and the concrete deck started cracking in several places, he ignored my multiple calls and texts for over a month. Finally, he came out to look at the ever growing cracks in the deck and said that unless the cracks were wide enough for a quarter to fall through he wouldn’t do anything about it. Also, the diggers just ripped out the old sprinkler pipes without ever capping anything off… even though I had discussed this with Shawn on multiple occasions. We planned for a UV filtration system and they delivered and installed a salt chlorinator instead. The bags of salt sat on my deck for months before they took them away. We originally did not want a cabo shelf in the shallow end, but they built it with one… we ended up deciding it was ok and kept it, but these are examples of what must be poor communication on Shawn’s end with his people. Those things were in our contract and should not have had to be fixed after the fact. Though cracks in concrete may be considered «normal,» when you are spending $ 60k for your dream, they REALLY suck and can be avoided with solid workmanship. Had Shawn continued to be responsive even after I was done writing checks, he would have had a satisfied customer. Instead I was left feeling angry, disrespected, and disappointed…

Sage Pools and Shawn just finished my pool in Elk Grove and they did a fantastic job! I am very pleased with the workmanship and final product. Shawn promised «dig-​to-​swim» in 45 days and my kids were swimming in under 35! I noticed Sage had a lot of negative Unilocal reviews but after speaking with a close friend who had Sage build their pool, I decided to call Shawn and get a bid. He listened to our questions and delivered a quote that met our aesthetic and financial needs. Shawn kept in close contact with me throughout the project and made adjustments to the construction phases as we asked.
Charles was also very helpful and friendly and gave me a very thorough orientation on how to operate our pool. He gave me his direct cell phone number and has answered every question I’ve asked via text or call.
I highly recommend you give Sage the opportunity to build your pool. The workmanship is impressive and Shawn stands by his word.
Thank you Shawn, Charles and Sage Pools!

ZERO stars. Thieves and liars should be their name! From the b**chy bookkeeper to the uneducated employees inside, to the repair person that comes out and wants to charge you $ 250 regardless of the repair (which he doesn’t fix and charges to come back and do it right), to the owner who never gets back to you… don’t waste your time or money with this place!

Don’t choose this company. The quality is horrible. I have tile with concrete dripping down and smeared across it, extremely rough edges and sharp edges sticking up as a safety hazard and I mentioned these things to Shawn 3 weeks ago and nothing has been done as of yet. The only time he comes to check the job is on the days he’s collecting a check. He demands the final payment and quotes his contract «final payment due when pool is filled» even when your gas line to the heater isn’t connected to the main gas nor is the water Auto-​fill line connected. Our pool was «filled» on June 13 and the Auto-​fill is still freestanding. He has no idea of the status of his jobs. He’s bad at scheduling or this would’ve been fixed by now.
His excavator crew shut my sprinkler control valves off and told me they took care of it. The next morning, one of the controllers filled about a foot of water in the pool. Totally ticked off the guy running the job. When I went out to see the progress, he jumped off his little tractor, pushed me aside to run to the controls valves and manically ripped the wires apart, shouting «THIS IS HOW WE FIX THIS!!» And who was left to fix that mess? Me. Shawn claimed no responsibility. Nor did he send the crew out to put it back together.
The concrete contractors did a horrible job. We can count the grains of sand in areas and cut our feet on others from where the concrete stuck to the stamp pad and puckered up when it was lifted away. We have deep tool marks in the concrete. Shawn tries to say «it’s normal» and it isn’t. We also have a few large cracks in the concrete too. Bad work.
The Sparkle Quartz was applied too thick resulting in the opening for the vacuum line to thread into is unable to fit. That’s something that should’ve been measured while applying the plaster.
We have been discussing the repair list for 3 weeks and Shawn’s response is «tomorrow» always tomorrow or he doesn’t respond at all.
We chose him because he didn’t talk bad about the other pool contractors. Now we know why. He can’t say anything bad. He’s the worst in the business.
And special requests don’t get relayed either. I obtained permission from a rancher to have access to my back fence and told Shawn to tell his crews to stay close to the fence line and out of the plow area. What do I see? Concrete trucks doing circles IN THE PLOW AREA. One gets stuck trying to get out of the field and burns a rut, they park in it like its a parking lot and the guys are out there using it as a restroom. I offered my restroom to each and every crew just to avoid that from happening.

Amanda from Sage pools is knowledgeable and super helpful. Every time we come in with pool dilemmas she helps us get back on track. I will definitely be recommending Sage pools, and specifically Amanda to all of my friends and family with pools.

We had our pool built by sage and has great service Shawn was always on top of everything and would always get back to me. Our pool has been done since January and if I have questions I send him a quick text and he gets back to me. We absolutely love our pool and would highly recommend getting your pool built by Shawn! Our neighbors are getting there pool built by Shawn too and are really happy with the service they are receiving!

My pool guy just left and pool turned into green and had no chance to do it all myself. Went to sage pool and they helped me with all chemicals needed and gave me step by step instructions and thanks to Amanda my pool is way cleaner than when I had a pool guy…

My advice to anyone is to find another pool service. When I scheduled an appointment for a consult for pump service I was given a date and time frame. When no one showed up in the time frame I called and was not on the schedule for that day. Upon further checking they found that my service order was put «in the wrong folder». So they sent a guy out who messed around with my pump system for about half an hour and could not get water to flow through to my pond. His suggestion was to replace my entire system and recommended a pump that he estimated would be about $ 1400, but would have the store send me a quote later that day. I paid him $ 85 for the service call and also called the store to give my e-​mail address to send a receipt for the service call and the quote for a new pump. Never another word from them! it’s been 2 weeks now!
I called another pool company who sent out a technician (service call only $ 39) who diagnosed the problem as a faulty O-​ring which was replaced for a cost of $ 16. The pump has run flawlessly ever since.
I rarely write a Unilocal review but I am extremely unhappy with Sage Pools and glad I got a second opinion before spending a lot of money for new equipment. They are poorly run and their «expert» technician is not all that …

If you are planning on having a pool installed in your backyard or even a pond in your front yard I would strongly recommend you go someplace else, any place other than sage pools. When you first walk in and meet Shawn sage he’s a great guy, after he gets your money he doesn’t care about you, poor service, they did not call before you dig they tore our water main out the ground and told me it was my fault. Please do not use Sage pools go someplace else so you can feel better about what you’re getting. I give them 000 stars.

I cannot say much for their store front experience however I can say something in regards to their pool contracting & installation. My wife and I are currently in the process of having a pool installed along with a complete backyard renovation. One of my friends had a pool built by this company and referred me so I decided to contact the owner to get a bid. Prior to coming out to my location, I explained to him the area of which I lived. He stipulated he had dealt with the homeowners association in which I live and had installed a few pools in my region. After coming out to my residence he said he would have a design and bid portfolio ready and would contact me within the next two weeks. A month passed and never heard from the owner. Now two months later along with a more reputable pool contractor hired, I read reviews on here, it seems Sage pools does horrendous work and is known for his lack of professionalism. Because of this I truly believe the reason I did not receive a call back is my Association requires a deposit, county permits, an approximate start and end date, along with scaled plans of the job to be performed of the project. For more legitimate pool companies this is not an issue, however this would be a drawback to those who are less organized. You would think someone looking to make $ 80,000 to $ 120,000 would be more business savi, unfortunately this is not the case with this particular company. Do not waste your time with this company,. there is a reason there is larger and more reputable pool contractors in the area.

I am writing to say that Charles who is a tech at Sage Pools has been great to work with. We had a very complicated system installed for our pool and he took a lot of effort in getting it working right. Thank you Charles.

I had ups and downs with Sage Pools since 2012. After sales service was not consistent since there was so many changes in employees. Basically, I was never the same for two years in a row. To be fair, when the company does good, it deserves a compliment. In terms of commitment, Shawn never came back to replace our dead plants which are Big Maple, Gardenia, Lemon Tree even they were asked since 2013 and of course, no more Shawn in the picture, we frequently dealt with Lisa, Shane, and the last two times were with Sage pool specialist named Charles Chase.
Out of all struggling process, at least we finally feel much better by prompt response and assistance from Shane and Charles. Shane made it possible for us by getting Charles to promptly contact us. It means that we did not need to wait forever like before in 2012 – 2013. (Which we went to Leslie Pool for better service with higher fee sometimes and no waiting)
Let’s get back to Charles, he is the best specialist ever. He gave us the solution of back wash and put his effort on finding the spare parts in the store for us and come back to fix it in less than one hour. He educated us more than others in the past and fixed the problem and also checked and made sure all working right. We pay $ 85 per one time visit and today is the best experience that made our $ 85 worthwhile.
Charles came to analyze the problem last Thursday and found that the solution has to be done through back wash and etc. so he came back today with no charge under warranty.
If any problem of your pool, call the store ask for Charles. He impressed us with his attempt and experience. this was a very first time we saw one in Sage Pool really kept his work well and put lots of efforts on assisting us to solve the problem, hopefully, Charles will be staying for a while.
Cheers to Sage Pool, the great work of Charles has helped its name…

Very poor customer service. Absolutely no response to phone inquiries. Over the last few months I have made at least 6 to 8 attempts to contact Sage by phone. At least half the calls reach an answering machine stating they are busy and to leave a message for a prompt call back, yet not one of my voice messages were returned, all of my calls made during their business hours.
My calls ranged from calling to arrange tile cleaning service, to contracting for weekly pool service. One the occasion I called for a bid on pool re-​pastering, I did reach a person at the store and was told I would receive a call back, but again, that call never came. I ended up going with another business for the re-​plaster, but was surprised it still was not an attractive enough job for Sage to return my call.
After my replaster job was complete, I gave another attempt to Sage to arrange new pool start-​up service and continue with weekly service. You guessed it, to date I never received a call back.
When I happen to be in the Elk Grove store, I confirmed the number I had been calling to be correct, so I am at a loss why they are so difficult to do business with.
As mentioned I went with another company who wanted the tile and replaster business. After no response from Sage for weekly pool service, I contacted All Clear who were not only very quick to respond, but began service the same day I spoke with them.

Zero Stars! Seriously. I can’t believe how difficult it was to get NOTHING done with this place. I went in to this place because I had seen the store front for years and finally needed some work done on my pool. I went in to get someone to look at my pool because I wanted to replace my pump/​filter system as well as possible resurface the pool.
$ 85, 3 weeks, and 7 phone calls later, they had taken my money but hadn’t given me an estimate or any useful information at all. It appears they are in the business of taking money and providing NO service in return.
My wife and I were lied to many times by this company including Shane and its Owner. He obviously doesn’t care about the people he is trying to get money from… This place needs to be Shut down ASAP.

We built our pool with sage pools last year and everything went according to schedule, minus a few bumps along the way. Shawn even rushed the completion of the pool to accommodate our daughters birthday party. We experienced a leak in February of this year and Shawn had several companies come out to do diving tests and pressure tests to find the leak. They found the leak and corrected the matter, however it took three months to complete, thankfully it was in the off season. I will say that it did take several calls, texts and some persistence on our part to make sure that all was completed, however, Shawn, made sure that the problem was corrected. I see that there are several postings that say negatives about the company, I have worked with a couple of pool companies over the years and the service I have received from sage pools is actually not a bad as others. Don’t get me wrong there have been bumps and issues that have come up during the build but all and all I am comfortable with the service I have received from the company. I hope that Shawn and his team read these postings and make sure that those dissatisfied customers are contacted and their issues are resolved. However, for my experience with the company it has been a positive one…

A Buddy I teach with had Sage pools build a pool for him! It was his dream pool and yard. For the last four weeks my collegue has been a mess, since that is exactly what Sage Pools has done to his backyard… created a mess. The pool can not even pass the final building inspection. Trust me after seeing the pictures of the mess this company has made of his dream pool and yard I will let everyone I know this is a company to RUN from!!!

I have a home warranty. Recently I’ve been having issues with my pool timer not functioning properly. After a failed attempt by AV Hawaiian Pools, the warranty company sent out Sage Pools to try to fix this issue. So Sage Pools shows up on time for the appointment and the technician was very courteous. He advised me that the system would need a new timer. No problem. A few days later the pool tech came back out after the part was ordered to install the new timer. During the installation of the new timer, 2 relays and the GFI get blown out from improper wiring. Let me remind you that the whole system was working properly except for the timer, before the pool tech even touched it. The pool tech then informs me that the electronic board also fried during the install. Outstanding. So now I’m left with a non working pool filtration system. Dead. A few days later, my home warranty company calls to offer me a cash settlement for the damaged system. On top of that, Sage Pools calls back to schedule an appointment to fix it, for around $ 500. Really??? Your going to charge me to fix something that YOU BROKE???
The cash settlement eventually fell through also because it was an issue that «wasn’t covered under their warranty.» So now I’m left holding the bag. Never an apology from Sage pools. Never a phone call from a supervisor there, maybe an offer to fix the pool system at a discounted price. Nothing. The best I can do was file a contractor complaint through my home warranty company. Pool owners be aware, and you’ve been warned. Very, very poor service from SAGE POOLS!

Worse place ever. I regret hiring Sage Pools to install mine. The pool and spa of my dreams has become my nightmare.
Paid for pool service/​no service
Paid for winterization/​no service
Equipment not working right/​service rep says to shut it down until spring.
Can’t use the spa/​when turned on it drains itself and they have no answers for us.
The list goes on and on and on.
I do not recommend Sage for any pool service of any sort.

Worst place ever. Shane was VERY unhelpful. I went to get a part from Sage and he said he had to order it. I guess my bf went there 15 minutes after I left and got the part. Wow. Hopes this place goes to s***!!!
Don’t waste your money here. They say they can fix your Polaris, but they can’t! We waited two weeks & no phone call and my bf had to go in and fix it himself, at the store like he was an employee and they had the audacity to charge him after he was done doing the work they were suppose to do!
HORRIBLE CUSTOMER SERVICE!!!
HORRIBLE ESTABLISHMENT!!!
HORRIBLE ALL AROUND!!!

I had the same experience as Puangrak A. whose post disappeared. The work was OK but after we gave Shawn our final check the work stopped. I had to finish some things myself and its still not done. I called the owner Shawn Sage and he never returned my numerous calls, I would call the shop and they would just take messages. Great communication when signing the contract, zero communication after that. I am using another pool company to service my pool because sage pools never showed up. I should have trusted the feedback I read on the Internet.