Metro Pcs

Some Metro PCS stores are independently owned, as is this one. Even though I didn’t buy my phone there, they treated me like a long valued customer. Everyone was great!

Ghetro may be the very worst company ever for ‘customer service’.
You can’t reach a live human being on their customer service line. When you go into the store — in particular this Elk Grove store — most customers know more than the employees working there. The employees change like a revolving door and their answers vary depending on who you talk to and what day it is…
I asked if a phone bill had been paid, they acted like they typed it up in a computer and told me the amount was still due. 15 minutes later I find out the bill WAS paid. I go back to the store to be told NO REFUNDS. But that if I wanted to drive over to the Franklin store they would give me a refund.
I drive over there, wait for 45 minutes only to be told NO REFUNDS.
They have reset my voicemail passcode when I opted out of some services. And then acted like I was the idiot because I didn’t realize that the default passcode was 9999.
Why even reset it?
Yeah, unlimited plans are great. No contracts rock. But at what cost?
I have thrown up my hands in utter disgust. Particularly since I have complained in writing and didn’t even get a response.
To hell with Metro. I have resigned with Verizon and once I can ween my clients over to the new number I am dumping their sorry asses.
No wonder they are called Ghetro PCS (Piece of Crap Service)!!

like so many ghetro users… i love metro.
phones suck…
internet sucks…
service used to be really good at this store… but now sucks…
not being able to recieve calls anywhere but sacto sucks…
but…
flat fee… rules
unlimited everything for 50 bucks a month… rules
and now that metro flashes other cdma phones you can get all sorts of cool phones…