Jimmy John’s

Worst shit hole ever. The location says they’re located in ELK GROVE, but won’t drive 1.3 miles away from me because their restrictions don’t allow them to pass Rowling road. But there’s more… I drove to the place only to get helped by the stoned manager who fucked up my order not once, not twice, but three times. Third time really is a charm. So are three blunts before working.
Do not waste your time coming here.

The map doesn’t show the exact location of this jimmy johns. It is in the from part of the lot of the new Joe caputos. I have walked in and ordered from here many times, and they were always very quick and my order was correct. I wish JJs was less pricey, but that isn’t this location’s fault. The manager was working the sandwich line today and was helping the cashier a little, I liked the support and teaching, while he kept the line moving JJs freaky fast

Ordered from here again and guess what?! Messed up again! Teenager showed up with 4 people in his car and peeled out of here. Stay far away from this jimmy johns! It never fails. Rude kids and messed up orders. Every single time!

YESTERDAY: Let me start by saying that all of the one and two star reviews are completely accurate. the four star reviews must be when the regular employees are off. My customer service experience at this store was God awful… This place got my order wrong THREE times.
(I will say this the customer service at their HQ is phenomenal, which identifies the cause to seemingly be this store management and not the franchise in it’s entirety.)
After getting my order wrong thrice, I called the store spoke to a person named Martin. Martin is clearly not qualified to be on the phone when a customer has a complaint. He’s not empathetic at all. Not once did he admit fault, instead he kept asking me was I ‘sure I order the right thing’. I asked for the manager, and he said he was the manager. I said I couldn’t believe it. And asked for an explanation as to why my order has been wrong on 3 separate occasions recently and his response was, which didn’t make sense, ‘what do you want me to do about it’. So I asked what their store number was (which he initially didn’t know what a store number was) and admitted he is only the assistant manager and the real manager Jorge wasn’t in.
I called corporate and they had to call me back, which they did and I spoke with 2 very polite people who took my situation seriously, contacted the store manager and owners. Not even 30 minutes after hanging up with the customer service rep, the store manager Jorge calls. He apologizes and insists I should call corporate back and tell them the situation was resolved because ‘it would look very bad for the store if I don’t, please, call them back’. He attempted to bribe me with free food. afterwards I explained to him that I told corporate that I don’t want free food OR my money back. They clearly have a much larger issue with their hiring/​training process at that location and my goal is to just save the next person from having to go through the trouble of a bad experience.
Jorge exclaimed that they’ve had trouble out of the this person Martin before and that he may be with the company in the upcoming months. I said, firing him wouldn’t fix the root cause of the issue… as this is bigger than firing someone. My recommendation was to instead TRAIN him and if he isn’t trainable then he doesn’t belong there because at that point he doesn’t want to be. however, due to their lack of process control they’ve lost me as a long-​time customer. Jorge insisted that i accept the free meal and that it’s free for me just for my trouble and he’ll use a promo code. ‘I said, ok, thank you, I’ll take you up on it to give it another shot”.
I did call the customer service rep and said that the store manager offered me a free meal and that I would give them a second chance… THIS IS WHERE IT GETS GOOD…
TODAY, I’m in the area going to Chipotle (practically next door) i said to myself i will go and get my free meal just to see what the experience would be. I walked through the door and asked for Jorge the manager,…he wasn’t there. i said «i had some issues yesterday with my meal and Jorge said that i can come in today to pick up the free meal.» Keith said, «oh, no i didn’t hear anything like that in fact i was told not to ever deliver to you again!» I said excuse me? Martin then called Jorge to verify what i stated. Jorge verified it and at that point, my level of disgust is so high i just left.
POINT IS DO NOT GO TO THIS STORE.

I would say the shop is okay and not that bad, I have been to some faster JJ store in the past. The only thing that I think this store is lacking is the friendliness they should give to everyone when they come into the store.

Aw this poor Jimmy John’s has a bad rep! I’ve gotten food from this location a few times and most recently I put them to the test.
I placed an order for 10 people — some wanted ingredients left off or added to their sandwiches + all had names for each person. They got all of our orders correct and they were ready right at the scheduled time for pickup.
The staff wasn’t amazing or anything, kind of all talking among themselves but they helped me get my order and I was satisfied with everything. I love Jimmy John’s Unwiches! Nomz.

So, you’re in Elk Grove but you won’t deliver to all of Elk Grove? Seriously? You don’t go past Rohlwing Rd!
Then when I ask where I should order you tell me I am in a «Dead-​Zone» ?!
I love Jimmy Johns but I will avoid this location from now on.

Place is terrible. Many poor experiences, I won’t waste my time or bother anymore.
1.) placed order online for delivery. No show after 2 hours, I called and was told their driver didn’t show. Have to pick food up but still charged $ 1 per item delivery fee on card because online and in store are 2 different systems.
2.) placed order over the phone for delivery. Asked for bread to be left in, cut in half, with peppers. Receive order with bread out, not cut in half, and no peppers. But I was charged for peppers and receipt shows my order listed as I requested.
3.) attempted to satisfy my sammich craving one night and pull up to the store. Lights are on, people sitting outside, and the door was open. I’m not talking just unlocked, I’m talking propped open. I walk inside and immediately told they are closed. I get it, you want to go home, but I didn’t notice a sign with hours posted (might have missed it, I’ll admit) but leaving the door open during closing duties is unprofessional and unsafe.
Not to mention the countless times I’ve been in there with someone’s personal iPod blasting music laced with profanities. Don’t get me wrong, I’m no angel myself listening to profane lyrics while standing in line behind a family with small children is not an ideal place to enjoy that type of music.
If you are a true die hard JJ’s fan, maybe you can look past my unpleasant recollections and continue to support this careless franchise. I however won’t waste anymore time and would rather visit Mike from Jersey across the street from now on.

I love Jimmy Johns… I went to this location maybe a total of three times. Never thought they’d have so many reviews… not surprised. I ordered a BLT w/​sprouts and «extra extra» lettuce. They even called out the order as blt with sprouts and extra extra lettuce. I go eat and there is hardly any more than the usual lettuce. I kinda figured.
The other issue I had with this location. They had like 6 to 7 kids all under about 22 and were not friendly. They gave this fake friendliness and gave the impression that they hardly cared. To this owner, I wouldn’t take advantage of lowly paid teenagers and get some adults into the mix. I didn’t like their attitudes and didn’t appreciate them looking frustrated from the previous customer in front of me.
I don’t think I’ll be going to this location ever. I’ll stick ot the one in Rolling Meadows.
This just happened to be on the way back to my work.

If only zero stars was possible.
Today my boss gave us the choice of Thai or JJ. I unwisely chose Jimmy Johns. We ordered the sandwiches around 11:30.
No sign of a delivery driver at 1:00, so we called. According to them we either never ordered or they lost the ticket… Ok, mistakes happen. The sandwiches were the. Offered on the house and «rushed» over.
1:30 and the sandwiches arrive. I open my sandwich to discover some crusty green goop that I suppose could pass for guacamole. Now, your next thought should be «why are you complaining about the quality of guac from a sandwich shop?». Ordinarily you’d be right and I’d just pass it off as ordering the wrong thing from the wrong place. The issue is I didn’t order anything with guacamole. I look at the ticket, and I see the number of the sandwich I ordered… So it seems that they heard me right, but still couldn’t get the order correct.
This place needs some serious help.

I was in the area for business and often work through lunch so it was nice to be delivered. They also, were quick and got to the right place, so no stress.
As far as food, I mean, it’s a fast food sandwich, so all things considered it was a good, healthier than McDonalds, option.

I absolutely love Jimmy Johns — but the one in this location is really bad… do yourself a favor and avoid going or ordering from here.
4 times I received bread that was so old and stale that it crumbled as I was holding it and trying to eat it was like eating sawdust. The last time this happened I was at the store, so I went up to ask for a fresher bread they told me their bread is all made fresh. That is when I took my sandwich and knocked it on the counter asking them if that was normal for fresh bread before walking out. What a joke.
My family and I once ordered for delivery — which apparently this location considers 45 min as freaky fast for 3 sandwiches to go less than 2 blocks away… but all of us had something wrong with our sandwich. The vegetables were way too cold with no taste, which probably means this location freezes their stuff to save money… the lettuce was gross and had to be taken off — and surprise surprise — stale bread.
Sad, because the other Jimmy Johns locations nearby have never given me a problem.

Jimmy John’s is a good place to go if you want a quick sandwich, Growing up in the east, I had access to «hoagies» that are in a completely different class than this type of sandwich. Even though the sandwich itself is essentially the same, they cannot be compared.
Service here is relatively good. So, stopping for a quick lunch to take out with you is convenient and easy. But, a turkey sub with chips and a small code for almost $ 11? That’s just crazy talk. It ain’t worth $ 11.

Look… it’s Jimmy Johns. It’s not like I’m expecting high-​quality food. It’s fast food subs. They are decent. That’s not the issue.
The problem is the online ordering/​delivery. Twice they have screwed up my order and now twice they have just cancelled my order with no notice. If you order food after 8pm, it’s a crap shoot whether they’ll deliver or not. And if they don’t you don’t get any heads up… after about 10pm you’ll just see the status change to «cancelled». That’s a ridiculous way to run things. Either deliver or don’t. And at the bare minimum if you cancel an order, send an email or call the person.

They’re fast and accurate. Will definitely be coming back.

I’m going to make this as short as possible, because my co-​worker and I have spent enough time trying to resolve issues with this store that I really do not want to waste any more time with them.
October 3, 2012. We have a client coming in from out of town. We decide a quick and easy lunch would be Jimmy John’s. We place an order online. After about 5 minutes, we learn that we need to add something to the order, so we call to add to it and they say they will take care of it without an issue. Lunch arrives (a little longer than anticipated) but it was good. I really don’t have anything bad to say about the food. It was fine.
October 31, 2012. We receive our credit card statement with two charges from JJ– the first one being the total of the order we placed online and the second charge being the final total once we made the changes to the order. We contact the store. They tell us that they will fix it and we should see a refund within 3 – 5 days. We receive the next statement in November… no refund. We call to get this issue resolved, they say that they took care of it, it should show up on our next statement. December comes… receive the statement… no refund. Now, we’re perturbed to say the least.
We contact the store yesterday to try once and for all to get a refund. Speak to a kid (no name) that can’t seem to fix this without the manager, Mike, so we are instructed to call back today at 11 («the start of Mike’s shift, but Mike likes to come in late, so it’s best to call closer to 11:30″ — this is just so unprofessional, it’s disgusting). We call today at 11:30, speak to Joe; now I have to give our friend Joe a little credit here, because he was the most helpful out of all the people we got passed around to.
Joe tells us that we cannot have a phone number for the owners, Brad and Sandy, but they usually are at the Chicago or Hanover Park Locations. We Google the HP location, call, ask for Brad. «Sure, just a moment, can I tell him who’s calling?» –My colleague provides her name– «Oh, he’s not in right now». «Well you just said he was there and now that you know who this is, you he’s gone?» Weird how that happens… huh? She explains to the person who answered the phone that this is a customer service issue that needs resolution and after being given the run around for 2 months, it’s getting old and she wants to speak with Brad. Brad gets on the phone. He explains that its lunch time and they are very busy, he would like to call her back. We have been waiting for a call back since October 31, 2012. This is really getting out of hand. She explains the situation to Brad who I’m guessing knows exactly what the problem is and he says he will get back to her because he needs to look up the receipts, etc. (which there is only one receipt — the one we signed when they delivered)
We decide that it’s time to call corporate. This is just a joke… we call. They say there is no one available in customer service. So we say that we’ll hold. «ummm, we don’t have a hold option on our phone system. Once the person is on hold for a minute, they get kicked back to me» Well, duh! That’s how phone systems work so people do not sit on hold forever, genius! «Ok, we’ll leave our info and you can call back». They call back shortly thereafter. We explain the situation YET AGAIN, they say they will contact the store owner to get this resolved. POOF! Within 30 minutes, we got a call from the Elk Grove store. MAGIC! They refunded the $$ immediately and faxed us a receipt minutes later. My colleague addresses their terrible customer service and asks why it’s so difficult to have gotten this taken care of… he literally said «I don’t know, but you got it taken care of now, so it’s resolved». Yes, you resolved the refund, but you have lost my business and every other employee at my local company that dines out regularly. All for about $ 35!

I love Jimmy John’s but this location is just off. I have gotten three sandwiches from here on three different occasions and two out of the three times they have been made wrong. Naturally I didn’t dine in so it was too late for me to go back each time.
Besides that, the staff is friendly, the place is clean, and the food is great and FAST!

We order from here often as well as carry out. They have great delivery times and the sandwiches are great.
We do have consistent problems with this location forgetting bacon on our sandwiches — which might not seem like a big deal, but they charge $ 2.00 for bacon. It’s happened a few times in a row and the next time my wife decided to pick up instead of have it delivered. She mentioned that they had forgotten bacon on a few deliveries and the person that took her order took an attitude and told her next time, to call back and they would deliver the bacon.
Aside from that — it’s a Jimmy Johns.

10÷21÷11 — Slowest jimmy johns ever. Was able to download and install Unilocal app, sign in, and leave this review, all while standing in line waiting on service and sandwich. Dont even think about delivery. Its even worse. Work near here and have waited 45 minutes for deliver.
Food’s good at least.

Whenever I want to go out on my lunch break, this is where I go.
I love the atmosphere, the food, the service, everything about it. They always have great music playing when I walk in, the people (yes, they’re young) are friendly and outgoing, the location is clean, and I’ve never had reason to complain over how quickly my sandwich was made («freaky fast» just about covers it!)