Dips Luxury Motors

Liars and Fraudsters. They are also very RUDE. Like other reviewers said, they always claim the car you came in to check was already sold which turns out to be a lie. Many customers have said that but I bet they would have an excuse for that. I went in today (6÷4÷2016) to test drive a car I had contacted them about earlier (a Basque Red Pearl 2012 Acura TL) I called them an hour before I got there to let them know what time I would be getting there and they said it was okay. On getting there, they informed me that the car we talked about was already sold a few hours ago. They should have told me that on the phone when I called earlier. The salesman that attended to me was VERY rude. He then proceeded to show me another Acura TL. The car did not start initially and they claimed it was a «minor» battery problem that would be fixed. I started to drive and noticed the seatbelt would not buckle, again they said it was minor. The glove compartment was also broken and they said they would fix it. After driving the car, I asked to see the carfax to make sure the vehicle was accident free (my preference) and the rude salesman said I should trust him and believe that the records are clean with no accident. He said due to the $ 40 cost of printing the car fax, he would only show me after I made a down payment. That sounded so ridiculous because I would not buy a car without knowing the history. I demanded to speak with the manager who then said he would show the records to me online but drastically changed his story 5 minutes later to «Clean car fax, no accidents. Trust me». This sounded so sketchy and I took the VIN number and ran it myself. To my surprise, the same vehicle they assured me had no accidents was involved in not one BUT THREE ACCIDENTS. I now see why they wanted a down payment; to dupe me. Please do a thorough investigation before giving these liars your hard earned money. Customer service was so bad. This has been my worst experience so far. AVOID AT ALL COSTS if possible.

Such a waste of time! I would never recommend this place to anyone. They use lies to get to you, none of the cars that they have on the website is at their garage. I called a day before to make sure the car was available, the attented said yes! When I got there he told me the car was sold a week before. So I tried to look for other cars that I saw in the website none of them were there I think those cars never existed! They use that just to get to you. What kind of business do they run?

If I could give negative stars I would. There is a reason this dealership has such horrendous ratings. They should be ashamed. Surprised they are even still up and running. I spoke with Debbie M (someone who probably doesn’t even exist because she said we would be meeting and when I got there «she was on break»).
First the car I went in to see apparently had just been bought 30 minutes before I got there (lies), the sales person mike said that’s it was in the garage for service. When we asked to see the car another sales rep (huge jerk) comes out to tell us the car was back at Ray Cantena and hasn’t been there since last week – sketchy!!! TOTAL WASTE OF TIME. in the worst area. They take advantage of people with bad credit. These people are frauds. Beware.

After my experience I can confidently say that Dips Luxury Motors, is anything but luxury.
On Tuesday 1÷26÷2016 my boyfriend and I traveled South to Elizabeth, NJ en route to Dips Luxury Motors in search of a cheap, luxury vehicle for a new driver.
After reading the Unilocal reviews my boyfriend, bless his naïve soul, attempted to remain optimistic that the negative ones would prove untrue.
We had spoken over email, rather frequently, with a woman named Debbie in regards to a C Class Mercedes that she PROMISED was on the lot. Immediately after pulling onto the property we were motioned to back off the premises and park in the Burger King across the street, as the employees were cleaning the lot after Winter Storm Jonas. It would help to mention that the storm was not the only reason this «dealership» looked like a massive disaster. After ruining a new pair of shoes in an ankle high slush puddle that consumes the ONLY walking entrance, I noticed the building itself. It was dirty, with the signs falling off, but it wasn’t worse than the cold and unwelcoming industrial interior. The people: even more unwelcoming.
Now, wet and cold, we searched for an entrance to the showroom. After walking in we were not-​so-​cheerily «greeted» by a man I would learn was named Pedro, but not because he introduced himself. I only came to know his name as that is how one of his fellow employees address him. He did not ask our names, and he did not tell us his. The gentlemen in here were all dressed in street clothes, some even wearing fitted caps. No one even smiled or acknowledged our existence. He informed us that he did not have the car Debbie promised was in inventory and that Debbie wasn’t working today. Him and another gentleman who was actually wearing a tie, proceeded to speak about how they were going to «crack» us on price in Spanish, not realizing that we are fluent in the language. I let it go, I wanted to see what unfolded.
We tell Predro what our budget was and asked him if he has any vehicles on the lot matching our description. He said there was one. ONE. He grabbed a key and told us to follow. He speed-​walked and weaved his way in and out of cars in this narrow, snow-​coated alleyway towards the back. After almost falling multiple times, and being forced to turn sideways to squeeze by body between thin spaces of wall and car we finally reached the unplowed back lot. The car he showed us was not to our liking as it was all scratched up. I then posed the question again. «do you have any cars within x budget with x options» After having only 1 car the first time I asked this question he now had 3, WOW!
After walking us back and forth through the icy lot, slipping multiple times, you would think Pedro would see the inconvenience on our faces. He was using the old school car selling tactic of trying to ‘tire us out’, little did he know we were serious buyers if he wasn’t such an unprofessional jerk.
Instead of playing the game with Pedro, and having to constantly repeat myself, my budget, and my specifics, I pulled the website up on my phone and proceeded to ask him about multiple cars I would be interested in. He didn’t have one. The website is a ruse, to get customers on the lot. The least they could do at that point is act with a little bit of professionalism– or at least a smile — after getting people through the door. I’ve never seen a more miserable looking crowd of people in my entire life and it really brought down any excitement we had. After trying our best to put aside Pedro’s attitude, indifference, and lack of knowledge of anything car related, we decide to leave feeling a little defeated.
I generally don’t leave bad reviews, as I do understand that people can have bad days, but the people at this «dealership», just genuinely don’t care.
Please, do not come here and waste your time!

BE CAREFUL GUYS! TTHIS DEALERSHIP IS TOTAL LIARR! They will steal your money and ripped you off! Beter stay away!
They force me to put $ 300 deposit BY PROMISING it will be REFUNDABLE 100% if i change my mind ot find something better.
Then I found out This dealer lied to me by saying RWD car as FWD!! And when i came back, they didnt wantt to give my $ 300 me back, but force me to pick another car! Which i say NO! But still.
Be careful guys. Beter stay away from this fucker!

They had 3 cars listed on
that we were interested in … we called the same day to ask if they were still available, and a salesman confirmed they were. But when we arrived later that day, they claimed that all three were just sold, and they had similar models for much higher prices…

Shocking. I didn’t believe all the other reviews thinking that it was just unhappy people. BUT THEY ARE ABSOLUTELY CORRECT!
Buy a bus pass before doing business here.
The inventory is fake, the vehicles on the lot are basically junk, rebuilt (badly) and highly misrepresented (that’s being kind).
So don’t waste your time, don’t be taken in by the online store front. NO NO NO!

LIARS
Unfortunately I read reviews about how bad the dealership is, what liars they are, only after i got burned. I called Jennifer to inquire about a car that they had on their website. She asked for the stock # which I gave to her and told me the car was still on the lot. 45 minutes later I arrived and asked for Jennifer. She was mysteriously «at lunch» and wase were told the car was sold. We blasted them that we called 45 mins prior. We were told the internet guy was on vacation and hadnt updated the site (which we read many times in a LOT of negative reviews. Their internet guys has been on vacation for a few years it seems). They proceeded to try to upsell us for a car that was older with more miles. My husband and I stormed out and will be rw treporting them to the BBB. do your research.