TriCounty Driving

The company made it clear to send an email and make a call about any scheduling conflicts concerning behind-​the-​wheels. What they didn’t specify was what to say in the phone call. And so in the message (because all of their calls goes straight to taking messages) I mentioned everything TCDS said to put in the email.
The phone message was long since they request for a lot of information for cancellations. The response I recieved rudely said «I couldn’t last listening to your message that was, like, 10 minutes long. Just put that information in an email». End of message. Prior to making the call, I had already sent them an email with all that information and so her rude demand was unnecessary. And the exaggeration of the length of the message (that was really only 2 – 4 minutes long with the information they themselves request for) was uncalled for.
In addition, I was scheduled for a behind-​the-​wheel between 5:00 and 5:30. Starting at 5:00, my dad and I literally stared out the house windows nonstop, waiting for the BTW instructor to arrive. Ten minutes after the time window, we tried calling TCDS but it literally only goes to taking messages so there was no one to ask about this tardiness. After every three minutes that passed by after that, I continued to check to see if anyone arrived.
No one came by at all and by 7:00, it was time to accept that TCDS cannot manage themselves well enough to even notify a student that they simply could not hold up their end of this prescheduled BTW session.